Vegas 10 crashes

[Marius Boruch]

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[Marius Boruch]

INFO 2010-10-15 16:59:05 **** Grovelling DirectX video plug-ins in-proc ****
INFO 2010-10-15 16:59:05 Phase 1 - Enumerating non-shared dlls
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\colorcorrector.dll
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\PluginWrapper.dll
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\sfpagepeel.dll
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\sftrans1.dll
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\vfplugs.dll
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\vfx1.dll
INFO 2010-10-15 16:59:05 Loading C:\Program Files\Sony\Vegas Pro 10.0\Video Plug-Ins\vidpcore.dll
INFO 2010-10-15 16:59:05 Phase 1 - Complete

[Edward Troxel]

Marius, fact is that it's running fine on hundreds of other machines. Your machine definitely has a conflict of some kind. I don't know what it is and, I'm guess no one else on this forum will be able to diagnose what is conflicting. The people that could really help you is Sony Technical Support. Have you tried contacting them?

[Marius Boruch]

I will have no other choice;
do you know how to contact them directly - Sony Vegas support. What's best way phone or email?
btw...it show me this message once:
Problem Event Name: APPCRASH
Application Name: ErrorReportClient.exe
Application Version: 1.0.0.3796
Application Timestamp: 4beac2a8
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4926

do you happen to know what that file msvcr90 is responsible for? (graphic drivers???)

[Edward Troxel]

I know it's a Microsoft file but am unsure what causes it to get installed.

Just call the Customer Service number and I'm sure they can direct you to the right place.

[Marius Boruch]

WHAT? THEY CHARGE FOR SUPPORT???

"phone support is available to U.S. customers by purchasing a Support Plan. We offer free, online support options from our Support Homepage.

Support Plans – Support Plan members receive person-to-person support via a toll-free telephone number and email support
Cost: Packages Range from $29.95 - $149.95
Hours: 8:00 a.m. to 6:00 p.m. CST, Monday through Friday
Enroll: Call 1.800.577.6642 or order through our online store to enroll in a Support Plan."

[Edward Troxel]

My understanding is that the first x days/hours was free and it cost after that?

[Travis Palmer]

I've had the same error message, how did you finally fix it?

Thanks

[Kevin Janisch]

Yeah, I tried Vegas Pro 10 for half a day and crash city. Even with just Vegas Generated Media files, no video. It would crash on just trying to close the thing. I said back to Vegas 8.0c for me and I'll wait for Sony to fix it. Sony Vegas rarely, and I mean rarely crashes on me and that's with some heavy duty projects over 6-8 hours long, Magic Bullet, Velocity changes, lots of filters, etc. Version 10 crashed on me more times in 2 hours than Vegas 8 has in using it the past 2 years and I'm not exaggerating.

[Leslie Wand]

another one here with the identical crash!

i get it by just choosing a genarts sapphire fx (s-dissolvedgerays) - and i'm on the last days of my genarts trial - so this is a real PITA.

screen goes black, then vegas whites out and then my nvidia card resets itself!

frankly i think the rush to 3d really screwed up some things....

btw. it worked ok in 10a?

[Jeff Harper]

Unless it's changed, Vegas support is free for a period of time after your purchase.

[Victor Wilcox]

MSVCR90.dll (Version: 9.0.30729.4926) is the Microsoft Visual C++ Runtime DLL. There are several versions available depending on you CPU type and 32 or 64-bit Windows.

There are know issues with that could be related to the issue:
FIX: Error message when you run an application that is configured to be built for the x64 platform by using the MSVCR90.dll file that calls the strncpy function: "An unhandled win32 exception occurred in 'application_name'"

You can download the Microsoft Visual C++ 2008 Redistributable Package (x86):
Download details: Microsoft Visual C++ 2008 Redistributable Package (x86)

and Microsoft Visual C++ 2008 Redistributable Package (x64):
Download details: Microsoft Visual C++ 2008 Redistributable Package (x64)

I don't know if this will fix your issue.

[Buba Kastorski]

Thanks for the links Victor,
after installing Visual C I don't get MSVCR.dll errors any longer,
now it's vegas100k.dll;
I wonder if the cause of the problem is in the hardware/software incompatibility, lucky people who don't grt those IOsurrogates, are you guys using brand name machines only, or custom bulds also?

[Seth Bloombaum]

Custom builds here, always intel processors/chipsets.

[Lee Mullen]

IMO 10 is full of bugs. Sony are clueless. The latest error I get now is when I go to render, a box appears saying the filename is not acceptable or something. Unbelievable. Non of this junk on 9.