Registering Problem at DVinfo.net

Ben Hogan · August 26th, 2010, 09:36 PM

Maybe this has been addressed before but I wasn't able to find anything looking thru the forum. I have Vegas 9 and have installed it on my desktop and now my new desktop 64 bit(Vegas 9-64 bit). I also installed it on my laptop and now I have a new laptop 64 bit and tried to install vegas 9(64 bit version) and it is giving me invalid repsonse. Is it because I am using Win 7 now? I have XP on my old desktop. I'm using Vista on my new desktop and my old laptop. My new laptop is Win 7. I basically am just re-installing as I upgrade my comps. Is there a certain number of installs you can use? I'd guess I've used 3? maybe 4 now with Vegas 9. Two being 32 bit and would be two with 64 bit if my laptop install will work. Just curious why it's now not letting me when I've never had an issue before. I have Sound Forge/CD Architect and those both installed no problem on my new laptop. And I've installed those on all my other systems as well. I've sent email to Sony Support but from what I hear, they haven't been much help. Thanks for anyone that might have a clue as to what the issue is and how to resolve.

I have changed my internet provider recently from AT&T to Time Warner. Could it be anything to do with a new internet connection that Sony is not validating my install since it's a different internet address its going thru? I've been brainstorming the different reason. Although Sound Forge and CD Architect worked fine.

Edward Troxel · August 27th, 2010, 06:17 AM

Ben, the simplest thing to do is call Sony Customer Service. If you have run out of activations, they will give you more if you explain the situation to them. You are limited to the number of installs but I can't tell you if you've reached that limit - Sony Customer Service can. If you haven't reached that limit, they can tell you that as well and assist you in getting everything done. Vegas Pro 9 does support Windows 7. You might want to make sure you're installing the most current version, though - 9.0e.

Ben Hogan · August 27th, 2010, 12:46 PM

Yep. too many installs. Plus I installed the wrong version of DVD A. Whew, sometimes it doesn't pay to get out of bed.

August 26th, 2010, 09:36 PM	#1
Ben Hogan Regular Crew Join Date: Feb 2008 Location: Grapevine Texas Posts: 27	Registering Problem Maybe this has been addressed before but I wasn't able to find anything looking thru the forum. I have Vegas 9 and have installed it on my desktop and now my new desktop 64 bit(Vegas 9-64 bit). I also installed it on my laptop and now I have a new laptop 64 bit and tried to install vegas 9(64 bit version) and it is giving me invalid repsonse. Is it because I am using Win 7 now? I have XP on my old desktop. I'm using Vista on my new desktop and my old laptop. My new laptop is Win 7. I basically am just re-installing as I upgrade my comps. Is there a certain number of installs you can use? I'd guess I've used 3? maybe 4 now with Vegas 9. Two being 32 bit and would be two with 64 bit if my laptop install will work. Just curious why it's now not letting me when I've never had an issue before. I have Sound Forge/CD Architect and those both installed no problem on my new laptop. And I've installed those on all my other systems as well. I've sent email to Sony Support but from what I hear, they haven't been much help. Thanks for anyone that might have a clue as to what the issue is and how to resolve. I have changed my internet provider recently from AT&T to Time Warner. Could it be anything to do with a new internet connection that Sony is not validating my install since it's a different internet address its going thru? I've been brainstorming the different reason. Although Sound Forge and CD Architect worked fine.

August 27th, 2010, 06:17 AM	#2
Edward Troxel Sponsor: JET DV Join Date: Dec 2001 Location: Southern Illinois Posts: 7,953	Ben, the simplest thing to do is call Sony Customer Service. If you have run out of activations, they will give you more if you explain the situation to them. You are limited to the number of installs but I can't tell you if you've reached that limit - Sony Customer Service can. If you haven't reached that limit, they can tell you that as well and assist you in getting everything done. Vegas Pro 9 does support Windows 7. You might want to make sure you're installing the most current version, though - 9.0e. __________________ Edward Troxel [SCVU] JETDV Scripts/Scripting Tutorials/Excalibur/Montage Magic/Newsletters

August 27th, 2010, 12:46 PM	#3
Ben Hogan Regular Crew Join Date: Feb 2008 Location: Grapevine Texas Posts: 27	Yep. too many installs. Plus I installed the wrong version of DVD A. Whew, sometimes it doesn't pay to get out of bed.