Cineform from Videoguys....... at DVinfo.net

Gerald Webb · April 14th, 2010, 04:45 AM

Hey guys, just bought Cineform Neoscene from the Videoguys in NY. Im in Australia, I thought it would just be a digital download, but, even though there is no postage marked on the order, I just got an email receipt looking like it will be posted.
What do they post? a CD?
anyone know how this is meant to work?
I kind of wanted it now ( yes I know I sound like a child, lol)
thanx for any insights

Roger Shealy · April 14th, 2010, 05:22 AM

I ordered from them several months ago and it was a digital download. For some reason I either didn't get the auto-email with instructions, so emailed their Videoguys support with my order info and got digital download instructions the next day.

I found the digital download a little complicated, there were some mystical delays between supplying my computer ID and being able to download the software successfully. After about an hour of unsuccessful attempts, Cineform finally recognized my computer for the download although I did the exact same procedure. If you find that your first download attempt doesn't work, you may want to take a break and come back an hour or so later and try again versus trying to rush it. I may have just hit them on a bad server day or something.

Gerald Webb · April 14th, 2010, 05:51 AM

thanks Roger, its not just me then,lol.
Ill email them and hopefully ill get my instructions.
cheers

Nicholas de Kock · April 14th, 2010, 06:43 AM

I bought NeoScene from them about two weeks ago and was also expecting instant activation - they seem to work on a manual system during office hours I think. Took a few hours before I got my serial which was a bit annoying but not life threatening. Download NeoScene from Cineform's website and wait for your serial to be emailed through to you.

April 14th, 2010, 04:45 AM	#1
Gerald Webb Trustee Join Date: Oct 2009 Location: Central Coast Australia Posts: 1,046	Cineform from Videoguys....... Hey guys, just bought Cineform Neoscene from the Videoguys in NY. Im in Australia, I thought it would just be a digital download, but, even though there is no postage marked on the order, I just got an email receipt looking like it will be posted. What do they post? a CD? anyone know how this is meant to work? I kind of wanted it now ( yes I know I sound like a child, lol) thanx for any insights

April 14th, 2010, 05:22 AM	#2
Roger Shealy Major Player Join Date: May 2007 Location: Fayetteville, GA Posts: 772	I ordered from them several months ago and it was a digital download. For some reason I either didn't get the auto-email with instructions, so emailed their Videoguys support with my order info and got digital download instructions the next day. I found the digital download a little complicated, there were some mystical delays between supplying my computer ID and being able to download the software successfully. After about an hour of unsuccessful attempts, Cineform finally recognized my computer for the download although I did the exact same procedure. If you find that your first download attempt doesn't work, you may want to take a break and come back an hour or so later and try again versus trying to rush it. I may have just hit them on a bad server day or something.

April 14th, 2010, 05:51 AM	#3
Gerald Webb Trustee Join Date: Oct 2009 Location: Central Coast Australia Posts: 1,046	thanks Roger, its not just me then,lol. Ill email them and hopefully ill get my instructions. cheers

April 14th, 2010, 06:43 AM	#4
Nicholas de Kock Major Player Join Date: May 2007 Location: KLD, South Africa Posts: 983	I bought NeoScene from them about two weeks ago and was also expecting instant activation - they seem to work on a manual system during office hours I think. Took a few hours before I got my serial which was a bit annoying but not life threatening. Download NeoScene from Cineform's website and wait for your serial to be emailed through to you.