Vegas UK phone support. at DVinfo.net

Michael Threadgold · March 10th, 2009, 05:00 AM

Hi, does anyone know the correct phone number for Vegas UK support, the one on the website is not recognised (0800 0281457).
Would you believe Sony UK head office have no knowledge of this product!Mike

Douglas Spotted Eagle · March 10th, 2009, 11:09 PM

Sony UK manages their techsupport through their dealer distribution network (as do most non-US Sony offices). It's the same in Australia, Singapore, and Malaysia. I've occasionally been on the other end of those calls when visiting.

Anyway...I don't know who the main distributor of Vegas is in the UK. Find out who that is, you'll likely have the answer. Or, call the US #... not optimal but it's there.
What's the technical question? I'll bet this forum can answer it very quickly, unless it's registration related.

Ian Stark · March 11th, 2009, 01:59 AM

Mike, if you use the UK number here: Sony Creative Software - Support - Technical Support (scroll down to 'Phone Support - International Customers') you will be connected with a US-based support rep. It's a freephone number : 0800 028 1475. I include the link above because it also has the address for email support, a link to the knowledgebase, as well as numbers for users in other countries.

Note the hours of operation : 8:00 a.m. to 6:00 p.m. CST, Monday through Friday, i.e. 6 hours behind, giving UK users access between 2pm and midnight (which, of course, are the hours I like to edit - perfect!).

I have only ever used the Customer Services number, not tech support, and have found them to be extremely helpful. For all technical questions, I do exactly what Spot mentioned above - search, then post in this forum.

Michael Threadgold · March 11th, 2009, 04:51 AM

Thanks for replying Ian and Douglas(Wow the famous DSE!).
Due to onset of old age I've transposed the last 2 digits! All OK now.
Seeing as you asked I wanted SCS opinion on type speed and setup of HDD for a new computer. My builder wants to know how Vegas works so that he can advise.
All the info. on the forum is anecdotal and doesn't relate to explanation of why?
I tried a post but no real answers.
Everybody seems to approve of separate drive for O/S and applications. Sep. capture and render and storage. One suggeted another drive for temp.;Veg;Pre-render etc.
I'm not looking for redundancy or ultimate speed just reliability. My old P4 makes Vegas behave erratically! don't want any more of that.
I've always edited in HD then rendered to DV for quality. I'd now like to try Blu-ray.The PC will be an I7 based system.
Sorry to be a pain- but feel good about bringing the US and Hampshire together!Michael

March 10th, 2009, 05:00 AM	#1
Michael Threadgold Regular Crew Join Date: Jan 2008 Location: Doncaster UK Posts: 42	Vegas UK phone support. Hi, does anyone know the correct phone number for Vegas UK support, the one on the website is not recognised (0800 0281457). Would you believe Sony UK head office have no knowledge of this product!Mike

March 10th, 2009, 11:09 PM	#2
Douglas Spotted Eagle VASST Join Date: Jan 2004 Location: Stockton, UT Posts: 5,648	Sony UK manages their techsupport through their dealer distribution network (as do most non-US Sony offices). It's the same in Australia, Singapore, and Malaysia. I've occasionally been on the other end of those calls when visiting. Anyway...I don't know who the main distributor of Vegas is in the UK. Find out who that is, you'll likely have the answer. Or, call the US #... not optimal but it's there. What's the technical question? I'll bet this forum can answer it very quickly, unless it's registration related. __________________ Douglas Spotted Eagle/Spot Author, producer, composer Certified Sony Vegas Trainer http://www.vasst.com

March 11th, 2009, 01:59 AM	#3
Ian Stark Inner Circle Join Date: Dec 2003 Location: Hampshire, UK Posts: 2,237	Mike, if you use the UK number here: Sony Creative Software - Support - Technical Support (scroll down to 'Phone Support - International Customers') you will be connected with a US-based support rep. It's a freephone number : 0800 028 1475. I include the link above because it also has the address for email support, a link to the knowledgebase, as well as numbers for users in other countries. Note the hours of operation : 8:00 a.m. to 6:00 p.m. CST, Monday through Friday, i.e. 6 hours behind, giving UK users access between 2pm and midnight (which, of course, are the hours I like to edit - perfect!). I have only ever used the Customer Services number, not tech support, and have found them to be extremely helpful. For all technical questions, I do exactly what Spot mentioned above - search, then post in this forum. __________________ www.vit-media.com www.classicmachinefilms.co.uk

March 11th, 2009, 04:51 AM	#4
Michael Threadgold Regular Crew Join Date: Jan 2008 Location: Doncaster UK Posts: 42	Phonr support Thanks for replying Ian and Douglas(Wow the famous DSE!). Due to onset of old age I've transposed the last 2 digits! All OK now. Seeing as you asked I wanted SCS opinion on type speed and setup of HDD for a new computer. My builder wants to know how Vegas works so that he can advise. All the info. on the forum is anecdotal and doesn't relate to explanation of why? I tried a post but no real answers. Everybody seems to approve of separate drive for O/S and applications. Sep. capture and render and storage. One suggeted another drive for temp.;Veg;Pre-render etc. I'm not looking for redundancy or ultimate speed just reliability. My old P4 makes Vegas behave erratically! don't want any more of that. I've always edited in HD then rendered to DV for quality. I'd now like to try Blu-ray.The PC will be an I7 based system. Sorry to be a pain- but feel good about bringing the US and Hampshire together!Michael