Vegas 8.1 serial number issue at DVinfo.net

Jeff Harper · December 4th, 2008, 11:18 AM

Since reinstalling windows recently I decided to give Vegas 8.1 another try.

When I plug in my serial number (from 8.0c) it tells me it should start with another number beginning with a G instead of an F. Anyone know a workaround to this issue?

I've installed it successfully in the past, so I don't know what's happening.

Edward Troxel · December 4th, 2008, 02:52 PM

I just installed Vegas Pro 8.1 on a new machine with no other version installed and I used the same key I used with Vegas Pro 8.0. The same key should work. My first digit is a "1" (one), though - "F" is the second.

Jeff Harper · December 4th, 2008, 05:14 PM

I know Edward, I have installed 8.1 several times without issue..I don't understand it. And yes, I meant the second digit not the first.

Edward Troxel · December 4th, 2008, 07:43 PM

Sounds like a call to Customer Service may be in order.

Jeff Harper · December 5th, 2008, 12:04 AM

Yes, you are right, that seems to be all there is to do at this point.

Jeff Harper · December 7th, 2008, 04:50 PM

Uninstalled and reinstalled and serial number worked fine.

Unfortunately I still have black frames issue.

Extremely disappointing.

Sami Sanpakkila · December 10th, 2008, 06:01 AM

I had this issue too and uninstall/reinstall didnt help, I wrote to Sony Support and got a new working serial within a few hours. (On a saturday actually, was very happy and surprised.)

Jeff Harper · December 10th, 2008, 07:25 AM

I need to add that my previous mentioned about still having black frames was not true and I was mistaken.

I previously had issue (on previous machine) where clips appeared blank on timeline, and would render black frames accordingly.

When attempting to use 8.1 on new machine recently everything (except external preview) was working fine, but when I rendered I saw occasional black in preview window. I didn't notice that those were only non-recompress events. Yes I felt pretty dumb when I figured that out.

Unfortunately, aside from lack of plug in support, I still have remaining issue:

When I click on the external preview button 8.1 freezes up on me, and has to be closed. Oh well.

December 4th, 2008, 11:18 AM	#1
Jeff Harper Inner Circle Join Date: Jun 2005 Location: Cincinnati, OH Posts: 8,425	Vegas 8.1 serial number issue Since reinstalling windows recently I decided to give Vegas 8.1 another try. When I plug in my serial number (from 8.0c) it tells me it should start with another number beginning with a G instead of an F. Anyone know a workaround to this issue? I've installed it successfully in the past, so I don't know what's happening.

December 4th, 2008, 02:52 PM	#2
Edward Troxel Sponsor: JET DV Join Date: Dec 2001 Location: Southern Illinois Posts: 7,953	I just installed Vegas Pro 8.1 on a new machine with no other version installed and I used the same key I used with Vegas Pro 8.0. The same key should work. My first digit is a "1" (one), though - "F" is the second. __________________ Edward Troxel [SCVU] JETDV Scripts/Scripting Tutorials/Excalibur/Montage Magic/Newsletters

December 4th, 2008, 07:43 PM	#4
Edward Troxel Sponsor: JET DV Join Date: Dec 2001 Location: Southern Illinois Posts: 7,953	Sounds like a call to Customer Service may be in order. __________________ Edward Troxel [SCVU] JETDV Scripts/Scripting Tutorials/Excalibur/Montage Magic/Newsletters

December 4th, 2008, 05:14 PM	#3
Jeff Harper Inner Circle Join Date: Jun 2005 Location: Cincinnati, OH Posts: 8,425	I know Edward, I have installed 8.1 several times without issue..I don't understand it. And yes, I meant the second digit not the first.

December 5th, 2008, 12:04 AM	#5
Jeff Harper Inner Circle Join Date: Jun 2005 Location: Cincinnati, OH Posts: 8,425	Yes, you are right, that seems to be all there is to do at this point.

December 7th, 2008, 04:50 PM	#6
Jeff Harper Inner Circle Join Date: Jun 2005 Location: Cincinnati, OH Posts: 8,425	Uninstalled and reinstalled and serial number worked fine. Unfortunately I still have black frames issue. Extremely disappointing.

December 10th, 2008, 06:01 AM	#7
Sami Sanpakkila Major Player Join Date: Nov 2007 Location: Finland Posts: 317	I had this issue too and uninstall/reinstall didnt help, I wrote to Sony Support and got a new working serial within a few hours. (On a saturday actually, was very happy and surprised.)

December 10th, 2008, 07:25 AM	#8
Jeff Harper Inner Circle Join Date: Jun 2005 Location: Cincinnati, OH Posts: 8,425	I need to add that my previous mentioned about still having black frames was not true and I was mistaken. I previously had issue (on previous machine) where clips appeared blank on timeline, and would render black frames accordingly. When attempting to use 8.1 on new machine recently everything (except external preview) was working fine, but when I rendered I saw occasional black in preview window. I didn't notice that those were only non-recompress events. Yes I felt pretty dumb when I figured that out. Unfortunately, aside from lack of plug in support, I still have remaining issue: When I click on the external preview button 8.1 freezes up on me, and has to be closed. Oh well.