|
|
|
|
|
|
|||||||||
 |
|
|
Thread Tools | Search this Thread |
September 10th, 2007, 09:04 AM
|
#2 |
|
Regular Crew
Join Date: Jul 2004
Location: Japan
Posts: 93
|
Beautiful. Thank you.
__________________
Intel Core 2 Quad E6600(@3GHz) | Nvidia GeForce 9600 GT/1GB PCI-e x16 DVI | 8GB DDR2-SDRAM | 2 x 1TB S-ATA2/7200rpm/32MB Hard Drives | Vista Ultimate 64 |
|
|
|
September 10th, 2007, 11:07 AM
|
#3 |
|
Inner Circle
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
|
Hmmm - bit concerned that I just upgraded from v7 to v8 and I paid $234.95 this morning!
What did I do wrong?! More to the point, how can I resolve it!!?? |
|
|
|
|
September 10th, 2007, 11:24 AM
|
#4 |
|
Sponsor: JET DV
Join Date: Dec 2001
Location: Southern Illinois
Posts: 7,953
|
Call customer service and tell them what happened.
I usually takes just a little time for the initial "cheaper" price to become know/made active.
__________________
Edward Troxel [SCVU] JETDV Scripts/Scripting Tutorials/Excalibur/Montage Magic/Newsletters |
|
|
|
|
September 10th, 2007, 11:28 AM
|
#5 |
|
Inner Circle
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
|
Thanks Edward, I will. Just had a quick peek over at the Sony forums and there are a couple of gripes on a similar theme.
|
|
|
|
|
September 10th, 2007, 11:33 AM
|
#6 |
|
Inner Circle
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
|
Sigh - only US numbers! If the speed of Sony's call centres is anything like Virgin or Vodafone over here, this international call will end up costing me more than the hoped for refund!!
I've opted for an email instead. |
|
|
|
|
September 10th, 2007, 12:16 PM
|
#7 |
|
Regular Crew
Join Date: Dec 2005
Location: Helsinki/Finland
Posts: 131
|
Hi,
I fell in the same trap, placed the order at 249,95USD. I decided to call Sony - albeit some expenses callin overseas from Finland. Fortunately, the complete call took only 5 minutes! A very helpful Lady apologized, cancelled my order and asked me to reorder using the new price. The whole thing took 10 minutes. Now I am awaitng my boxed 149,95USD upgrade VP8!!! I would say that Sony's customer service is in good order. The same you cannot say about the sales dept. They should have started with this special bargain price directly when the gates opened ..... ;) At least it would have saved lots of trouble on both sides of the fence. Christian
__________________
The future does not exist - we must invent it ! Last edited by Christian de Godzinsky; September 10th, 2007 at 12:17 PM. Reason: typos |
|
|
|
|
September 10th, 2007, 02:38 PM
|
#8 |
|
Inner Circle
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
|
Christian, your brave action inspired me!
I called them direct and they have credited my credit card with the $100. Painless. In fact, one of the cleanest customer services contacts I've had for a while. Well done Sony. (As you say, shouldn't have happened in the first place!) Oh yes, and after I made the call I found a UK customer service number! Sigh . . . |
|
|
|
|
September 10th, 2007, 03:00 PM
|
#9 |
|
Inner Circle
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
|
For non-US based sufferers!
Note that the European numbers put you through to the US location so you need to be calling during their office hours, not yours. At time of writing they are still open for business. World-wide English language service +1 608.204.7703 8:00 a.m. to 6:00 p.m. CST, Monday through Friday European Locations: United Kingdom: 0800 028 1475 (toll free) France: 0805540331 (toll free) Germany: 0800 0006511 (toll free) Switzerland: 0800 563636 (toll free) 8:00 a.m. to 6:00 p.m. CST, Monday through Friday |
|
|
|
|
September 10th, 2007, 07:33 PM
|
#10 | |
|
Major Player
Join Date: Oct 2005
Location: Hillsborough, NC, USA
Posts: 968
|
Quote:
For a current non-user of Vegas, that would represent a steal (and something of a boo-boo on Sony's part). Where's my credit card? |
|
|
|
|
|
September 10th, 2007, 07:43 PM
|
#11 |
|
Inner Circle
Join Date: Sep 2003
Location: Portland, Oregon
Posts: 3,420
|
umm... no.
"Upgrade any professional version of Vegas (Vegas Pro, Vegas Audio, or Vegas Video, Vegas, or Vegas+DVD) to Vegas Pro 8. Pricing excludes Vegas LE" It looks to me like that excludes all Vegas Movie Studio versions for the limited time offer of $150 upgrade.. However, there is an upgrade path available to Vegas Movie Studio users on this page https://www.sonycreativesoftware.com...cid=111&disp=1 for about $300. |
|
|
|
|
September 10th, 2007, 07:47 PM
|
#12 |
|
Inner Circle
Join Date: May 2005
Location: Windsor, ON Canada
Posts: 2,770
|
Sorry John but you're not that lucky.
The page I linked to says: Upgrade to Vegas Pro from Vegas Upgrade any professional version of Vegas (Vegas Pro, Vegas Audio, or Vegas Video, Vegas, or Vegas+DVD) to Vegas Pro 8. The other upgrade page says: Upgrade to Vegas Pro from Vegas Movie Studio Upgrade any version of Vegas Movie Studio, Screenblast Movie Studio, VideoFactory, or Vegas LE software to Vegas Pro software. That price is $284.95 download or $299.95 boxed. |
|
|
|
|
September 10th, 2007, 08:06 PM
|
#13 |
|
Major Player
Join Date: Oct 2005
Location: Hillsborough, NC, USA
Posts: 968
|
Aha! Thanks, Mike and Seth.
I wasn't sure because though it lists the ones you mention it also says LE isn't valid. Odd to state that but not explicitly mention Movie Studio (which Sony bill has having "professional level power"). Still, getting Movie Studio (not with the DVD stuff): $79.95 + $299.95 = $379.90 which saves quite a few pennies. John. |
|
|
|
|
September 10th, 2007, 09:33 PM
|
#14 | |
|
Major Player
Join Date: Mar 2007
Location: Somerville, NJ
Posts: 304
|
Quote:
|
|
|
|
|
|
September 11th, 2007, 12:08 AM
|
#15 | |
|
Regular Crew
Join Date: Oct 2006
Location: Helsinki, Finland
Posts: 54
|
Quote:
This is one reason I love Vegas. And also the initial upgrade price during first 30 or so days after the release has always been a bargain. |
|
|
|
|
|
| ||||||
|
||||||
|
|
