"missing" clip at DVinfo.net

Jaime Espiritu · August 13th, 2009, 11:19 AM

The completed DVD has been handed over to the client...

You think you've done a great job jumping over the obstacles but....the client says "Do you have more clips of my friend (named such and such")? Can they be added?

What do you say to your client?

Adam Gold · August 13th, 2009, 11:26 AM

You tell them no problem; you charge $200 per hour plus a change fee of $1000, and it will take a minimum of 14 hours to re-edit, re-encode and burn... just like my contractor does when I decide I want an extra shower-head after he's already patched up the drywall.

Chris Davis · August 13th, 2009, 11:30 AM

Depends on the client and how they have been to work with. If they're demanding and unappreciative, I'd quote the rate for changes. If they've been great, I'd do it free.

I only had that request once, and they were the second type. I didn't mind doing a little extra for them.

Don Bloom · August 13th, 2009, 12:02 PM

my time is worth money and since I doubt that I know who their friend is, my answer would be a NICE "no I can't unless you wish to pay my reedit fee which is clearly spelled out in the terms and conditions of my service agreement".
Having said that, I do short form editing BUT they also get the "RAW" footage on DVD with no real editing other than floor, ceiling and belly button shots, so if they really want to see so and so thenthey need to watch the un-time compresed RAW footage.
If they want it in the edited version they pay. PERIOD!

David Kovalev · August 13th, 2009, 02:34 PM

I agree with Don. No one should do it for free unless you need the brownie points. We've had a couple brides want some people taken out and some put in. I explain to them that Its not as easy as it sounds and takes a lot of time. I charge them for what I think is a reasonable amount to do the revisions, reexport, reencode, reburn, reprint... I'll also explain to them that I don't know who means what to you so I cant really know who to put into the final production (unless its obvious) but the quests are just stangers to me.
Maybe a good idea to keep in mind for future weddings is to talk to the BG during the reception to get a good idea of who is more important, usually the important people sit in the front!

We also offer raw footage exported onto DVDs for anyone who wants all the messy footage.

August 13th, 2009, 11:19 AM	#1
Jaime Espiritu Regular Crew Join Date: Dec 2003 Location: San Francisco CA Posts: 154	"missing" clip The completed DVD has been handed over to the client... You think you've done a great job jumping over the obstacles but....the client says "Do you have more clips of my friend (named such and such")? Can they be added? What do you say to your client? Last edited by Jaime Espiritu; August 13th, 2009 at 11:20 AM. Reason: grammar

August 13th, 2009, 12:02 PM	#4
Don Bloom Inner Circle Join Date: Jan 2003 Location: Chicago, IL Posts: 6,609	my time is worth money and since I doubt that I know who their friend is, my answer would be a NICE "no I can't unless you wish to pay my reedit fee which is clearly spelled out in the terms and conditions of my service agreement". Having said that, I do short form editing BUT they also get the "RAW" footage on DVD with no real editing other than floor, ceiling and belly button shots, so if they really want to see so and so thenthey need to watch the un-time compresed RAW footage. If they want it in the edited version they pay. PERIOD! __________________ What do I know? I'm just a video-O-grafer. Don

August 13th, 2009, 02:34 PM	#5
David Kovalev Regular Crew Join Date: Jun 2007 Location: North Port, FL Posts: 96	I agree with Don. No one should do it for free unless you need the brownie points. We've had a couple brides want some people taken out and some put in. I explain to them that Its not as easy as it sounds and takes a lot of time. I charge them for what I think is a reasonable amount to do the revisions, reexport, reencode, reburn, reprint... I'll also explain to them that I don't know who means what to you so I cant really know who to put into the final production (unless its obvious) but the quests are just stangers to me. Maybe a good idea to keep in mind for future weddings is to talk to the BG during the reception to get a good idea of who is more important, usually the important people sit in the front! We also offer raw footage exported onto DVDs for anyone who wants all the messy footage. __________________ When your feeling down... grab a video camera! www.TouchDream.com

August 13th, 2009, 11:26 AM	#2
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	You tell them no problem; you charge $200 per hour plus a change fee of $1000, and it will take a minimum of 14 hours to re-edit, re-encode and burn... just like my contractor does when I decide I want an extra shower-head after he's already patched up the drywall.

August 13th, 2009, 11:30 AM	#3
Chris Davis Trustee Join Date: Jul 2005 Location: Willmar, MN Posts: 1,400	Depends on the client and how they have been to work with. If they're demanding and unappreciative, I'd quote the rate for changes. If they've been great, I'd do it free. I only had that request once, and they were the second type. I didn't mind doing a little extra for them.