Kudos to Sachtler! at DVinfo.net

James Kuhn · October 8th, 2013, 01:37 PM

I recently had the occasion to return my FSB 8 Fluid Head to Sachtler for service. The experience exceeded my expectations, which has happened so seldom in my life, I thought it deserved mentioning.

Mr. Randy Frisch and his folks Inspected/Cleaned/Lubricated/Adjusted the Fluid Head and returned it to me in approximately one week! That in itself isn't remarkable until you consider, I originally sent the package to the wrong address! : (

Even with my 'customer induced schedule delay', Randy and his crew managed a turnaround of one week. I don't know what else I could ask for?

My much loved FSB 8 is back home and operating perfectly.

Thanks to all the folks at Sachtler Service!

Best regards,

Garrett Low · October 8th, 2013, 06:12 PM

James, that is another perk of owning a first rate piece of gear. The company will generally stand behind it and will want it out in the field performing to it's best as much as possible. They realize every day it is in their shop it isn't working for someone.

Cheers!

Bo Sundvall · October 9th, 2013, 12:24 AM

Hi

What was wrong with your head?
(The Sachtler, not the one on top of your body :-) )

Regards,

/Bo

James Kuhn · October 9th, 2013, 10:45 AM

Garrett...I agree. It does 'pay' to buy good equipment and Sachtler stands behind their product.

Bo...if we're talking about the 'Head' on the top of my shoulders, that's a much longer discussion involving teams of professionals. : )

My Fluid Head simply wandered from OEM factory specs and needed Clean/Lube/Adjust. Now, it's better than new! Excellent turnaround from Randy Frisch and his service group.

Regards,

J.

October 8th, 2013, 01:37 PM	#1
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Kudos to Sachtler! I recently had the occasion to return my FSB 8 Fluid Head to Sachtler for service. The experience exceeded my expectations, which has happened so seldom in my life, I thought it deserved mentioning. Mr. Randy Frisch and his folks Inspected/Cleaned/Lubricated/Adjusted the Fluid Head and returned it to me in approximately one week! That in itself isn't remarkable until you consider, I originally sent the package to the wrong address! : ( Even with my 'customer induced schedule delay', Randy and his crew managed a turnaround of one week. I don't know what else I could ask for? My much loved FSB 8 is back home and operating perfectly. Thanks to all the folks at Sachtler Service! Best regards,

October 8th, 2013, 06:12 PM	#2
Garrett Low Trustee Join Date: Jul 2007 Location: Novato, CA Posts: 1,774	Re: Kudos to Sachtler! James, that is another perk of owning a first rate piece of gear. The company will generally stand behind it and will want it out in the field performing to it's best as much as possible. They realize every day it is in their shop it isn't working for someone. Cheers! __________________ Garrett Low www.GLowMediaProductions.com

October 9th, 2013, 12:24 AM	#3
Bo Sundvall Major Player Join Date: Apr 2006 Location: Sweden Posts: 244	Re: Kudos to Sachtler! Hi What was wrong with your head? (The Sachtler, not the one on top of your body :-) ) Regards, /Bo

October 9th, 2013, 10:45 AM	#4
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Kudos to Sachtler! Garrett...I agree. It does 'pay' to buy good equipment and Sachtler stands behind their product. Bo...if we're talking about the 'Head' on the top of my shoulders, that's a much longer discussion involving teams of professionals. : ) My Fluid Head simply wandered from OEM factory specs and needed Clean/Lube/Adjust. Now, it's better than new! Excellent turnaround from Randy Frisch and his service group. Regards, J.