bh photo video customer service

Benjamin Richardson · March 5th, 2007, 02:27 AM

I absolutely love B and H, they've always been very helpful, very competitive, and very, very, very! timely with their orders. I also recommend going to their store, its always a pleasure.

Hahahahaha, us "east coasters", blunt? - well, we don't like to wast time, and they haven't ever seemed like that to me, so maybe it is a regional thing.

Steve House · March 5th, 2007, 07:53 AM

Quote:

Originally Posted by Benjamin Richardson

...
Hahahahaha, us "east coasters", blunt? - well, we don't like to wast time, and they haven't ever seemed like that to me, so maybe it is a regional thing.

Those of us from more relaxed parts of the country find those 'time wasting' social pleasantries are the lubricant that lets us interact with others without coming to fisticuffs <grin>.

Michael Valladao · March 5th, 2007, 04:54 PM

I've had very good service from them until recently. I ordered some audio equipment that took too long to arrive, and sent an email stating my concerns. I received a rude note back saying that they couldn't possibly be the probelm, so it had to be me.
It wasn't worth the time and effort to go back and gather all dates and really make an issue over it.

New Yorkers or not - rude is rude and it reflects badly for these guys.
That said...I'm still buying stuff from them, as this was one out of many, many otherwise good experiences.

Chris Barcellos · March 5th, 2007, 06:26 PM

This from California-- B&H has always been prompt on my orders, and never an issue on the expectations regarding product or delivery time. I only order on line, so rude talk involved...

John DeLuca · March 5th, 2007, 11:58 PM

B&H is the only place I buy from online. They have low prices and are extremely honest.

Eric Piercey · March 6th, 2007, 01:50 PM

Quote:

Originally Posted by C.S. Michael

Something has changed with B&H online ordering fulfillment. They once offered a very fast turnaround, but now it takes a couple days of "processing" time before the product ships.

I ordered two times yesterday, and both orders were shipped by 11am today. One order had 4 items in it with a credit card, the other was on store credit. Perhaps you just ordered something which wasn't immedately in stock?

Glenn Davidson · March 6th, 2007, 02:00 PM

I have also noticed the 'processing' on recent orders. My on-line order from last night is still shows this. Another recent order 'processed' for a couple of days.

Eric Piercey · March 6th, 2007, 02:13 PM

Quote:

Originally Posted by Benjamin Hill

I agree B&H reps are somewhat curt on the phone but I just take it for East coast personality :)

Otherwise they have been pretty ideal to work with; in regards to ordering, returns, and even instances where the screw-up was my fault, they have always resolved it.

I have to agree they are a bit curt and sometimes a difficult to understand. A couple of times I've got someone with a fairly thick middle eastern accent. Regardless, I was off the phone and good to go in a matter of minutes each time with minimal fuss with no mistakes or misunderstandings.

Eric Piercey · March 6th, 2007, 02:14 PM

Quote:

Originally Posted by Glenn Davidson

I have also noticed the 'processing' on recent orders. My on-line order from last night is still shows this. Another recent order 'processed' for a couple of days.

Of the past 4 or so orders I've dealt with them by phone, perhaps the online orders are taking more time.

EDIT> nevermind I take that back, one of my orders yesterday was done online and it shipped promptly as well. I can hardly wait... Nikon 80-200 zoom incoming!

Sean Morrison · March 6th, 2007, 04:18 PM

the school district I work for is no longer using B and H as a vendor due to very poor after sales service in the past. a shame since I am putting a list together for a new high school that will probably be in the 20k range and I dont where to go for a vendor...

Benjamin Richardson · March 6th, 2007, 05:12 PM

well theres Ablecinetech...http://www.abelcine.com/store/home.php

Chris Hurd · March 6th, 2007, 05:17 PM

Not only Abel, but any one of our site sponsors: http://www.dvinfo.net/sponsors (one of whom is in Oregon).

After all the work I've put into building a list of highly regarded, trustworthy, reputable dealers, it's difficult for me to see someone post on this site that they "don't know where to go for a vendor." I mean, I've done that homework for you already.

We've heard from all sides about this topic now. Thanks all,

March 5th, 2007, 06:26 PM	#19
Chris Barcellos Inner Circle Join Date: Nov 2005 Location: Elk Grove CA Posts: 6,838	This from California-- B&H has always been prompt on my orders, and never an issue on the expectations regarding product or delivery time. I only order on line, so rude talk involved... __________________ Chris J. Barcellos

March 6th, 2007, 05:17 PM	#27
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Not only Abel, but any one of our site sponsors: http://www.dvinfo.net/sponsors (one of whom is in Oregon). After all the work I've put into building a list of highly regarded, trustworthy, reputable dealers, it's difficult for me to see someone post on this site that they "don't know where to go for a vendor." I mean, I've done that homework for you already. We've heard from all sides about this topic now. Thanks all, __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

March 5th, 2007, 02:27 AM	#16
Benjamin Richardson Regular Crew Join Date: Dec 2006 Location: Syracuse, NY Posts: 143	I absolutely love B and H, they've always been very helpful, very competitive, and very, very, very! timely with their orders. I also recommend going to their store, its always a pleasure. Hahahahaha, us "east coasters", blunt? - well, we don't like to wast time, and they haven't ever seemed like that to me, so maybe it is a regional thing.

March 5th, 2007, 04:54 PM	#18
Michael Valladao New Boot Join Date: May 2003 Location: Scottsdale, AZ Posts: 6	I've had very good service from them until recently. I ordered some audio equipment that took too long to arrive, and sent an email stating my concerns. I received a rude note back saying that they couldn't possibly be the probelm, so it had to be me. It wasn't worth the time and effort to go back and gather all dates and really make an issue over it. New Yorkers or not - rude is rude and it reflects badly for these guys. That said...I'm still buying stuff from them, as this was one out of many, many otherwise good experiences.

March 5th, 2007, 11:58 PM	#20
John DeLuca Major Player Join Date: May 2003 Location: Akron, Ohio Posts: 496	B&H is the only place I buy from online. They have low prices and are extremely honest.

March 6th, 2007, 02:00 PM	#22
Glenn Davidson Major Player Join Date: Dec 2005 Location: Nevada City, California Posts: 499	I have also noticed the 'processing' on recent orders. My on-line order from last night is still shows this. Another recent order 'processed' for a couple of days.

March 6th, 2007, 04:18 PM	#25
Sean Morrison Tourist Join Date: Mar 2007 Location: portland Oregon Posts: 2	the school district I work for is no longer using B and H as a vendor due to very poor after sales service in the past. a shame since I am putting a list together for a new high school that will probably be in the 20k range and I dont where to go for a vendor...

March 6th, 2007, 05:12 PM	#26
Benjamin Richardson Regular Crew Join Date: Dec 2006 Location: Syracuse, NY Posts: 143	well theres Ablecinetech...http://www.abelcine.com/store/home.php