customer right info needed at DVinfo.net

Ed Liew · November 5th, 2004, 09:28 PM

hi,
this is the scenario. bought something from the net, item was not working from day one it arrived. contact the manufacturer, some how got them to reply and subsequently got them to replace one of the part. guess what, the part is not working either. so i contacted them again. good news is, this time round they asked me to send the whole set back to be replace but the shipping cost would be on me. my question is, why do i have to pay for the extra costing while i'm the one being stuck with a not working item from the very begining?
i'm from malaysia and i'm not familiar with US law. can anyone advise me on my next cause of action. appreciate all the help.
thank you.

ed

Jeff Donald · November 6th, 2004, 01:23 PM

Have you asked them why you have to pay the shipping?

Scott Ellifritt · November 6th, 2004, 01:39 PM

This is very common in the USA, such as "you can return it for a full refund minus shipping." Very few places will swallow the shipping costs. I think it's wrong, but there's no law stating otherwise. You can try talking to them: "the squeaky wheel gets the grease."
Best of luck.

Jeff Donald · November 6th, 2004, 01:58 PM

I would agree with Scott, that it is fairly common practice to require the purchaser to pay the return shipping, but it does vary by merchant.

Ed Liew · November 6th, 2004, 11:42 PM

i have ask them why i have to pay and their answer was, its just so. getting them to response is like forever. i don't mind paying for the shipping if it is only a small sum but the shipping is about US$350.00 if i'm not mistaken. after coverting to my currency is about 1,500.00, almost to my one month pay.
i'll try contacting again. hoping for better response this time.
thanks guys.

ed

Scott Ellifritt · November 7th, 2004, 12:35 AM

Those folks are out of their minds! I have sent items overseas to Singapore and New Zealand. The boxes were about 6 pounds each and the shipping was US$38.00 each. They were sent via US Mail and took about three to four weeks to arrive because of customs. Look up US international mail prices at usps.com and you'll see what I'm talking about.

Another option is if you know someone in the US, you can have them send it to your friend and then have your friend forward it to you.

Good luck.

Ed Liew · November 7th, 2004, 07:29 PM

hi scott,
usps is a good alternative but its a big item. i think it weight about 19lbs if i'm not mistaken.
anyway, thanks for the help.

ed

November 5th, 2004, 09:28 PM	#1
Ed Liew Major Player Join Date: Oct 2003 Location: Malaysia Posts: 226	customer right info needed hi, this is the scenario. bought something from the net, item was not working from day one it arrived. contact the manufacturer, some how got them to reply and subsequently got them to replace one of the part. guess what, the part is not working either. so i contacted them again. good news is, this time round they asked me to send the whole set back to be replace but the shipping cost would be on me. my question is, why do i have to pay for the extra costing while i'm the one being stuck with a not working item from the very begining? i'm from malaysia and i'm not familiar with US law. can anyone advise me on my next cause of action. appreciate all the help. thank you. ed

November 6th, 2004, 01:23 PM	#2
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Have you asked them why you have to pay the shipping? __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

November 6th, 2004, 01:58 PM	#4
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	I would agree with Scott, that it is fairly common practice to require the purchaser to pay the return shipping, but it does vary by merchant. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

November 6th, 2004, 01:39 PM	#3
Scott Ellifritt Regular Crew Join Date: Oct 2004 Location: MS Gulf Coast Posts: 146	This is very common in the USA, such as "you can return it for a full refund minus shipping." Very few places will swallow the shipping costs. I think it's wrong, but there's no law stating otherwise. You can try talking to them: "the squeaky wheel gets the grease." Best of luck.

November 6th, 2004, 11:42 PM	#5
Ed Liew Major Player Join Date: Oct 2003 Location: Malaysia Posts: 226	i have ask them why i have to pay and their answer was, its just so. getting them to response is like forever. i don't mind paying for the shipping if it is only a small sum but the shipping is about US$350.00 if i'm not mistaken. after coverting to my currency is about 1,500.00, almost to my one month pay. i'll try contacting again. hoping for better response this time. thanks guys. ed

November 7th, 2004, 12:35 AM	#6
Scott Ellifritt Regular Crew Join Date: Oct 2004 Location: MS Gulf Coast Posts: 146	Those folks are out of their minds! I have sent items overseas to Singapore and New Zealand. The boxes were about 6 pounds each and the shipping was US$38.00 each. They were sent via US Mail and took about three to four weeks to arrive because of customs. Look up US international mail prices at usps.com and you'll see what I'm talking about. Another option is if you know someone in the US, you can have them send it to your friend and then have your friend forward it to you. Good luck.

November 7th, 2004, 07:29 PM	#7
Ed Liew Major Player Join Date: Oct 2003 Location: Malaysia Posts: 226	hi scott, usps is a good alternative but its a big item. i think it weight about 19lbs if i'm not mistaken. anyway, thanks for the help. ed