Does anyone know how the Mack warranty works? at DVinfo.net

Glen Elliott · December 9th, 2003, 09:27 AM

I purchased a Mack-4year warranty on my DVX100. If down the road I need to send it in for service do I send it in to Mack. Are they just as good at working on the DVX as Pansonic themselves?
Lastly how do I know my Mack warranty is activated. I sent out the card with the reciept and all the info the week I got the camera but never recieved any confirmation mail or anything.

Jeff Donald · December 9th, 2003, 10:16 AM

You should direct your questions and inquiries to Mack. Whatever we say really won't have any effect on the terms of your warranty and Mack's interpretation of them.

Glen Elliott · December 9th, 2003, 11:18 AM

Do they have a website?

Dan Lahav · December 9th, 2003, 06:05 PM

www.mackcam.com

"Warranty Service
What is Covered?

Your Mack Camera Extended Warranty covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Camera Extended Warranty will cover parts and labor for the life of the Extended Warranty plan at no additional charge to you, truly making this Extended Warranty a smart investment for your equipment.

COMPLETE LIST OF MACK WARRANTIES OFFERED

Please remember, this warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations. Accessories are not covered under the terms of the warranty."

Glen Elliott · December 11th, 2003, 08:26 AM

Thanks.

Peter Jefferson · December 13th, 2003, 06:27 AM

one thing i found intriguing is that bottons sliders, switches HEADS are NOT covered....

this is surprising when u consider that even though these are the most freq used parts, if they fail they are still a manufacturers defect as these are basically parts of "normal operation" NOT wear and tear.

fact remains these parts SHOULD BE designed to withstand wear and tear, i mean lets say your firewide plug dies... after 3 uses...

is that wear and tear??

according to the warranty provider it is, but who decides what is a defect and what is wear and tear...?

even so, i got one of these as i bought my DVX from another country... at least i have peace of mind knowing that if the tape transport Mechanism dies its covered...

December 9th, 2003, 09:27 AM	#1
Glen Elliott Wrangler Join Date: Apr 2003 Location: Philadelphia, PA Posts: 2,898	Does anyone know how the Mack warranty works? I purchased a Mack-4year warranty on my DVX100. If down the road I need to send it in for service do I send it in to Mack. Are they just as good at working on the DVX as Pansonic themselves? Lastly how do I know my Mack warranty is activated. I sent out the card with the reciept and all the info the week I got the camera but never recieved any confirmation mail or anything.

December 9th, 2003, 10:16 AM	#2
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	You should direct your questions and inquiries to Mack. Whatever we say really won't have any effect on the terms of your warranty and Mack's interpretation of them. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

December 9th, 2003, 11:18 AM	#3
Glen Elliott Wrangler Join Date: Apr 2003 Location: Philadelphia, PA Posts: 2,898	Do they have a website?

December 9th, 2003, 06:05 PM	#4
Dan Lahav Regular Crew Join Date: Jul 2003 Location: CA Posts: 172	www.mackcam.com "Warranty Service What is Covered? Your Mack Camera Extended Warranty covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Camera Extended Warranty will cover parts and labor for the life of the Extended Warranty plan at no additional charge to you, truly making this Extended Warranty a smart investment for your equipment. COMPLETE LIST OF MACK WARRANTIES OFFERED Please remember, this warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations. Accessories are not covered under the terms of the warranty."

December 11th, 2003, 08:26 AM	#5
Glen Elliott Wrangler Join Date: Apr 2003 Location: Philadelphia, PA Posts: 2,898	Thanks.

December 13th, 2003, 06:27 AM	#6
Peter Jefferson Inner Circle Join Date: Apr 2003 Location: Aus Posts: 3,884	one thing i found intriguing is that bottons sliders, switches HEADS are NOT covered.... this is surprising when u consider that even though these are the most freq used parts, if they fail they are still a manufacturers defect as these are basically parts of "normal operation" NOT wear and tear. fact remains these parts SHOULD BE designed to withstand wear and tear, i mean lets say your firewide plug dies... after 3 uses... is that wear and tear?? according to the warranty provider it is, but who decides what is a defect and what is wear and tear...? even so, i got one of these as i bought my DVX from another country... at least i have peace of mind knowing that if the tape transport Mechanism dies its covered...