VidBlasterX at DVinfo.net

Chris Harding · April 5th, 2017, 08:58 AM

Just tried out this switcher and it has some nice features! No audio channels though but it doesn't really matter as we use our own audio desk anyway. I'm not to sure about subscription software but it's fairly reasonable ($99.00) a year which gives you support too.

Anybody else tried this ..nice professional and totally customisable GUI layout

https://www.vidblasterx.com/

Craig Seeman · April 6th, 2017, 07:56 PM

Just wait 'till you need customer support.

Chris Harding · April 6th, 2017, 09:31 PM

Hi Craig

I found the developer pretty good but you MUST contact him on his FaceBook group support page ...he answered my questions almost instantly .... Livestream is much worse with support unless you have their super duper package.

What issues did you have ?

Craig Seeman · April 7th, 2017, 08:42 AM

Not me personally but I know a number of VidBlaster users (and even dealers) that left the product specifically because of Mike's treatment of customers. Perhaps he now has staff taking care of that.

Chris Harding · April 7th, 2017, 05:34 PM

I must admit in general any support really sucks regardless of the product unless, of course, you want to throw money at them. Mike has been pretty good so far on his VidBlaster Group on FB and answers (and updates his new stuff on a pretty regular basis so he is active and current. Don't think he has any staff as he answered my queries (and other peoples too) personally I think he had a community forum and dropped it as the FB group was a better idea? Maybe the issue was during the changeover ?

https://www.facebook.com/groups/VidBlasterX/

George Bean · April 8th, 2017, 11:37 AM

I hope his customer support is better than it was. I purchased vidblaster and no longer use it due to the poor customer service. Used to be you could only ask questions in the forum and the standard reply was do a search that question has already been asked. Email response from Mike was very rude, awful support for a product that was purchased.

Craig Seeman · April 18th, 2017, 08:10 AM

George, from what I know, your experience is (was?) common. I've also known a couple of dealers who dropped the product because of the poor support. A lot of it is personality related. Mike has a tendency to do everything himself from the front face of development, sales, support.

Chris Harding · April 18th, 2017, 09:45 PM

Hi Craig

Yes Mike is basically a programmer and seems to be good at it and he is constantly doing improvements but it is a "one man band" and it's tough to be a good programmer, a good salesperson and a good client liason person when you are wearing many hats! However he has produced a nice product that more importantly works with most if not all interfaces too. He is active and pretty responsive on his Facebook community page and does come back to you quickly (one does have to allow that Holland is a different timezone) so if you need support at 2:00pm in the USA you won't get it as it's the middle of the night there.

I honestly find better answers on Facebook group communities than the companies themselves ...try sending a support ticket to my CDN Livestream .. you will wait weeks, if not months, for a response but the Livestream community will respond pretty quickly and that's based on member's practical experience so support is really no better (if not worse) from the big boys!!

April 5th, 2017, 08:58 AM	#1
Chris Harding Inner Circle Join Date: Jul 2009 Location: Perth, Western Australia Posts: 8,441	VidBlasterX Just tried out this switcher and it has some nice features! No audio channels though but it doesn't really matter as we use our own audio desk anyway. I'm not to sure about subscription software but it's fairly reasonable ($99.00) a year which gives you support too. Anybody else tried this ..nice professional and totally customisable GUI layout https://www.vidblasterx.com/

April 6th, 2017, 07:56 PM	#2
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Re: VidBlasterX Just wait 'till you need customer support.

April 6th, 2017, 09:31 PM	#3
Chris Harding Inner Circle Join Date: Jul 2009 Location: Perth, Western Australia Posts: 8,441	Re: VidBlasterX Hi Craig I found the developer pretty good but you MUST contact him on his FaceBook group support page ...he answered my questions almost instantly .... Livestream is much worse with support unless you have their super duper package. What issues did you have ?

April 7th, 2017, 08:42 AM	#4
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Re: VidBlasterX Not me personally but I know a number of VidBlaster users (and even dealers) that left the product specifically because of Mike's treatment of customers. Perhaps he now has staff taking care of that.

April 7th, 2017, 05:34 PM	#5
Chris Harding Inner Circle Join Date: Jul 2009 Location: Perth, Western Australia Posts: 8,441	Re: VidBlasterX I must admit in general any support really sucks regardless of the product unless, of course, you want to throw money at them. Mike has been pretty good so far on his VidBlaster Group on FB and answers (and updates his new stuff on a pretty regular basis so he is active and current. Don't think he has any staff as he answered my queries (and other peoples too) personally I think he had a community forum and dropped it as the FB group was a better idea? Maybe the issue was during the changeover ? https://www.facebook.com/groups/VidBlasterX/

April 8th, 2017, 11:37 AM	#6
George Bean Major Player Join Date: Apr 2004 Posts: 248	Re: VidBlasterX I hope his customer support is better than it was. I purchased vidblaster and no longer use it due to the poor customer service. Used to be you could only ask questions in the forum and the standard reply was do a search that question has already been asked. Email response from Mike was very rude, awful support for a product that was purchased.

April 18th, 2017, 08:10 AM	#7
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Re: VidBlasterX George, from what I know, your experience is (was?) common. I've also known a couple of dealers who dropped the product because of the poor support. A lot of it is personality related. Mike has a tendency to do everything himself from the front face of development, sales, support.

April 18th, 2017, 09:45 PM	#8
Chris Harding Inner Circle Join Date: Jul 2009 Location: Perth, Western Australia Posts: 8,441	Re: VidBlasterX Hi Craig Yes Mike is basically a programmer and seems to be good at it and he is constantly doing improvements but it is a "one man band" and it's tough to be a good programmer, a good salesperson and a good client liason person when you are wearing many hats! However he has produced a nice product that more importantly works with most if not all interfaces too. He is active and pretty responsive on his Facebook community page and does come back to you quickly (one does have to allow that Holland is a different timezone) so if you need support at 2:00pm in the USA you won't get it as it's the middle of the night there. I honestly find better answers on Facebook group communities than the companies themselves ...try sending a support ticket to my CDN Livestream .. you will wait weeks, if not months, for a response but the Livestream community will respond pretty quickly and that's based on member's practical experience so support is really no better (if not worse) from the big boys!!