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May 10th, 2016, 03:55 AM
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#16 |
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Major Player
Join Date: Feb 2004
Location: London
Posts: 427
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Re: FS5 spareparts in London?
Still waiting... Due to no demand there is none to be had. Thought more of Sony...
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May 10th, 2016, 04:03 AM
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#17 |
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Inner Circle
Join Date: Sep 2007
Location: Cambridge UK
Posts: 2,853
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Re: FS5 spareparts in London?
That's very disappointing to hear. I thought Sony Prime Support would offer a professional (i.e. very timely) response to your problem. Don't think I'll bother extending my support on the FS5 once the 2-years is up.
Note: I went for extension of the Prime Support cover on my other Sony cams - e.g. my old EX3 had a full 5-years support in the end which cost me about £150/year once the initial warranty period was up. Never needed anything doing to it though and my PMW-300 has so far proved just as reliable. Think I'll just keep the money for something else in view of your recent experience.
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Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production |
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May 10th, 2016, 04:17 AM
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#18 |
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Equal Opportunity Offender
Join Date: Feb 2009
Location: Brisbane, Australia
Posts: 3,065
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Re: FS5 spareparts in London?
From speaking to the Sony support guys in Australia, the PMW-300 is a rock solid camera with which there has been no problems.
Andrew |
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May 12th, 2016, 12:52 PM
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#19 |
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Inner Circle
Join Date: Sep 2007
Location: Cambridge UK
Posts: 2,853
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Re: FS5 spareparts in London?
Was out shooting around town today and I think I've lost the eye cup (the rubber push on thing) from the viewfinder at some point. I suspect whilst carrying the camera down at my side as I walked from one location to another…probably brushed against my leg and just popped off. Just been out and re-traced my steps but can't see it anywhere (unless it's in the studio somewhere). More likely someone picked it up in town thinking "that's useful, wonder if it'll fit my XYZ!"
Not a big deal but (since its just a light push on fit) I guess I won't be the last person to do loose one - and in view of this thread I'm not sure how long it might take to get another one!
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Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production |
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June 3rd, 2016, 08:22 AM
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#20 |
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Major Player
Join Date: Feb 2004
Location: London
Posts: 427
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Re: FS5 spareparts in London?
And there... Quick and easy. The spare part arrived. Just over two months...
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June 4th, 2016, 05:54 AM
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#21 |
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Major Player
Join Date: Feb 2007
Location: London
Posts: 241
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Re: FS5 spareparts in London?
Wow, that's appalling. I realise the FS5 is relatively new, but nonetheless it's a camera intended for a professional market where we live or die based on operational equipment.
I spotted this recently and from the comments section, it seems you are not alone.
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www.ndavey.co.uk |
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September 10th, 2016, 03:31 PM
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#22 |
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Regular Crew
Join Date: Mar 2013
Location: Bidford on Avon United Kingdom
Posts: 79
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Re: FS5 spareparts in London?
For future reference. Small rig make a metal replacement for the clamp here:
https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1 It's so cheap I've bought one as a back up as it's obviously a vulnerable part. |
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September 11th, 2016, 01:41 AM
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#23 |
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Inner Circle
Join Date: Sep 2007
Location: Cambridge UK
Posts: 2,853
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Re: FS5 spareparts in London?
Very useful info. Thanks!
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Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production |
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