Can't get my FS5 to connect via USB

[Lee Berger]

I'd be more excited about the new firmware if I could get my FS5 to connect. I've tried several cables, four Macs, and one Dell PC. It never gets past the LCD message "Mass Storage Preparing...USB AC adaptor recommended." The firmware updater never sees the camera. The computers never see the media as if I were going to transfer directly from the camera. In December when I upgraded from V1.10 I didn't have any problem connecting.

[Lee Berger]

Finally got it to work. Spotted a Logitech cable from my Universal Remote on the desk. Gave it a try on PC and heard it connect immediately. I guess there are some qualatative differences between different micro USB cables.

[Nate Haustein]

Try dragging the Sony firmware app to your desktop and running it from there. I remember something about the Sony updater not working correctly if it was being run directly from the downloaded disk image.

[Ray Lee]

Originally Posted by Lee Berger

Finally got it to work. Spotted a Logitech cable from my Universal Remote on the desk. Gave it a try on PC and heard it connect immediately. I guess there are some qualatative differences between different micro USB cables.

I believe you are correct about being a small difference in micro USB, the one I use worked fine but refused to come out of the camera without some very careful coaxing with a couple needles.

[Jeremy Cole]

Use the USB cable that came with the camera.

[Andy Wilkinson]

Interesting to read of these problems....

I used the Sony USB cable that came with the camera too when I updated mine to V1.11 yesterday.

However, it actually took two goes to get the cam to be recognised by my Mac Pro - as outlined on the Firmware V1.11 thread. Luckily, with a good firm push the second time it all connected.

[Lee Berger]

Originally Posted by Jeremy Cole

Use the USB cable that came with the camera.

Thought about that. Couldn't find it. 😁 By the way, the update installed and all is well. Thanks everyone!

[Christopher Young]

Originally Posted by Andy Wilkinson

I used the Sony USB cable that came with the camera too when I updated mine to V1.11 yesterday.

Andy please keep us posted on your impressions of this latest update. Would also like to see if they have fixed the loss of focus issue with the 18-105 when using the camera handle servo zoom control. We find there is no problem if using the servo on the lens as the lens being parfocal will hold focus, but not when using the camera's servo.

Chris Young
CYV Productions
Sydney

[Jeremy Doyle]

How the heck do you know what cable came with the camera after 2 years?

I updated to firmware 4.0 a while back, but am having this connection problem trying to get to 4.0.2

I've tried over a half dozen cables and multiple computers. It is driving me nuts!

The PMHOME folder shows up on my desktop and the FS5 is listed as connected in my system preferences, but the Sony System Software Updater just does not see it.

[Jeremy Cole]

Yes, if you don't keep the cable with the camera, there is no way of knowing which cable came with the camera. That said, I have used other cables with success, so my suggestion would be to try another cable. Of course, you already have done that. My next suggestion would be to download the update again, since you can see the camera, just are not able to use the software updater. It could have gotten corrupted.