Bottom plate attached, and EX warranty at DVinfo.net

Piotr Wozniacki · January 6th, 2011, 06:49 AM

OK, so the time has come for my EX1 to be sent in to Sony for an overhaul, before my Prime Support (extended for the 3rd year) expires.

Just a questions to those who - like myself - are using their EX cameras with one of the reinforced plates attached at the bottom (mine is from Olof): did you remove it before sending your camera to Sony for any reason, while the camera was still under warranty?

I wouldn't like Sony to use the presence of the plate as a reason to invalidate y Prime Support warranty...

Piotr

Don Bloom · January 6th, 2011, 07:11 AM

IMO, it's always best to remove anything you can especially anything that isn't stock to the camera.
when I've sent cams to Sony in the past I've even removed the mic holder, no battery, anything I could that reduces the chance of it being "lost".

Chris Hurd · January 6th, 2011, 07:16 AM

When you send a camera in for factory service, *nothing* should
go with it -- no battery, no media, no power supply, no UV filter,
etc. Might be time to write an article about this...

Piotr Wozniacki · January 6th, 2011, 07:28 AM

Very true, guys - if I'm even considering leaving the plate is because re-attaching it with those tiny screws can ruin them...

Other than that, I always remove anything not essential from the camera.

Olof Ekbergh · January 6th, 2011, 09:07 AM

Yes absolutely remove all parts or you may not get them back.

Piotr Wozniacki · January 6th, 2011, 10:05 AM

OK, I guess nobody reasonable enough could answer my question differently:)

So, let me put it that way: has anyone had warranty problems at Sony because of attaching the plate?

Alastair Traill · January 6th, 2011, 02:38 PM

I sent my EX3 in for a firmware update without a microphone bracket and it came back with one. I was told it was a better bracket.

Walter Brokx · January 9th, 2011, 07:45 AM

Quote:

Originally Posted by Piotr Wozniacki

OK, I guess nobody reasonable enough could answer my question differently:)

So, let me put it that way: has anyone had warranty problems at Sony because of attaching the plate?

Contact Sony saying you are considering buying the plate, but you want to make sure it doesn't affect your warrenty...

(Just a thought)

Vincent Oliver · January 9th, 2011, 08:39 AM

I don't see why a plate should invalidate your warranty, no more so than attaching your camera to a tripod.

However, I would remove it before sending it in, as someone else pointed out, things can get lost. If you are worried about ruining the screws then get a screwdriver that is the correct size, there should be no other reason to ruin a screw or thread.

Walter Brokx · January 11th, 2011, 03:36 AM

@ Vincent:

we're talking about a baseplate that is attached with extra screws.
You have to replace screws in the body of the camera. This means you are 'opening' the body (even if you don't really open it), so there is a slight chance Sony doesn't think it's the same as attaching it to a tripod.

We can all speculate; Sony will know the anwser...

Vincent Oliver · January 11th, 2011, 04:30 AM

Not sure which baseplate you are talking about, but the majority that I have seen just attach via the tripod screw. On the EX3 there is a rear attachment which uses screws, don't forsee any problems with that either.

January 6th, 2011, 06:49 AM	#1
Piotr Wozniacki Inner Circle Join Date: Aug 2006 Location: Poland Posts: 4,086	Bottom plate attached, and EX warranty OK, so the time has come for my EX1 to be sent in to Sony for an overhaul, before my Prime Support (extended for the 3rd year) expires. Just a questions to those who - like myself - are using their EX cameras with one of the reinforced plates attached at the bottom (mine is from Olof): did you remove it before sending your camera to Sony for any reason, while the camera was still under warranty? I wouldn't like Sony to use the presence of the plate as a reason to invalidate y Prime Support warranty... Piotr __________________ Sony PXW-FS7 \| DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive

January 6th, 2011, 07:11 AM	#2
Don Bloom Inner Circle Join Date: Jan 2003 Location: Chicago, IL Posts: 6,609	IMO, it's always best to remove anything you can especially anything that isn't stock to the camera. when I've sent cams to Sony in the past I've even removed the mic holder, no battery, anything I could that reduces the chance of it being "lost". __________________ What do I know? I'm just a video-O-grafer. Don

January 6th, 2011, 07:16 AM	#3
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	When you send a camera in for factory service, nothing should go with it -- no battery, no media, no power supply, no UV filter, etc. Might be time to write an article about this... __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

January 6th, 2011, 07:28 AM	#4
Piotr Wozniacki Inner Circle Join Date: Aug 2006 Location: Poland Posts: 4,086	Very true, guys - if I'm even considering leaving the plate is because re-attaching it with those tiny screws can ruin them... Other than that, I always remove anything not essential from the camera. __________________ Sony PXW-FS7 \| DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive

January 6th, 2011, 09:07 AM	#5
Olof Ekbergh Sponsor: Westside AV Join Date: Dec 2008 Location: Mount Washington Valley, NH, USA Posts: 1,365	Yes absolutely remove all parts or you may not get them back. __________________ Olof Ekbergh • olof@WestsideAV.com Westside A V Studios • http://www.WestsideAVstore.com/

January 6th, 2011, 10:05 AM	#6
Piotr Wozniacki Inner Circle Join Date: Aug 2006 Location: Poland Posts: 4,086	OK, I guess nobody reasonable enough could answer my question differently:) So, let me put it that way: has anyone had warranty problems at Sony because of attaching the plate? __________________ Sony PXW-FS7 \| DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive

January 6th, 2011, 02:38 PM	#7
Alastair Traill Major Player Join Date: Nov 2008 Location: Melbourne Australia Posts: 626	I sent my EX3 in for a firmware update without a microphone bracket and it came back with one. I was told it was a better bracket.

January 9th, 2011, 08:39 AM	#9
Vincent Oliver Trustee Join Date: Sep 2004 Location: Chislehurst, London Posts: 1,724	I don't see why a plate should invalidate your warranty, no more so than attaching your camera to a tripod. However, I would remove it before sending it in, as someone else pointed out, things can get lost. If you are worried about ruining the screws then get a screwdriver that is the correct size, there should be no other reason to ruin a screw or thread. __________________ Eyes are a deaf man’s ears. Ears are a blind man’s eyes

January 11th, 2011, 03:36 AM	#10
Walter Brokx Major Player Join Date: Jan 2010 Location: Maassluis, The Netherlands Posts: 294	@ Vincent: we're talking about a baseplate that is attached with extra screws. You have to replace screws in the body of the camera. This means you are 'opening' the body (even if you don't really open it), so there is a slight chance Sony doesn't think it's the same as attaching it to a tripod. We can all speculate; Sony will know the anwser... __________________ Brainstormnavigator searching for the hole in the sky..... Audiovisual Designer (NL) - http://www.brokxmedia.nl

January 11th, 2011, 04:30 AM	#11
Vincent Oliver Trustee Join Date: Sep 2004 Location: Chislehurst, London Posts: 1,724	Not sure which baseplate you are talking about, but the majority that I have seen just attach via the tripod screw. On the EX3 there is a rear attachment which uses screws, don't forsee any problems with that either. __________________ Eyes are a deaf man’s ears. Ears are a blind man’s eyes