SxS-1 firmware update! at DVinfo.net

Walter Brokx · September 3rd, 2010, 06:03 AM

Pulled from another forum:

Sony issued a Firmware update/recall of sorts for certain SXS-1 32 Gig cards on August 24 2010. (The Orange Card)
Quoted from Sony's PDF: "The purpose of this announcement is to inform you of an important firmware update for your SxS-1 Memory Card (MODEL: SBS-32G1). In recent months it has been discovered that, on very rare occasions, while shooting with an SxS-1 memory card, the camera will stop recording before the card is full and a “media error” message will appear on the camera LCD. This latest firmware update provides protection from this occurrence. Sony recommends that you contact us at your earliest convenience to have your SxS-1 memory cards updated with this important firmware.
NOTE: SxS PRO memory cards (MODELS: SBP-8, SBP-16, SBP-32) are NOT affected."

More info: http://pro.sony.com/bbsccms/static/f...update0810.pdf

-----------
My question is: is 7CMxxxxx affected or not?
And if so: do I have to send it from the Netherlands to the US?

Andy Taplin · September 3rd, 2010, 08:04 AM

Here's a PDF from Sony with all the info you need.

Regards

Andy

Walter Brokx · September 5th, 2010, 06:42 AM

Thank you very much!

Chris Loughlin · September 6th, 2010, 08:26 AM

Having followed the SONY instructions carefully - I've just had the UPS man at the door to pick up my 2 SXS cards - only to find that according to UPS - the listed Sony UPS account number doesn't exist - and there's no delivery address either. Has anyone managed a successful pick up? I assume this isn't an internet hoax by someone who's amassing a large collection of 32GB SxS cards!?

Andy Taplin · September 6th, 2010, 08:41 AM

I'm sure it's not a hoax - me dealer Prokit www.prolit.co.uk sent me the PDF - they should be able to help - or indeed your dealer if they are certified by Sony.

Kent Beeson · September 6th, 2010, 09:58 AM

It's via FedEx NOT UPS...

Chris Loughlin · September 7th, 2010, 09:41 AM

Actually - you're wrong. It really isn't Fed Ex (at least not in the UK) - it's UPS if you read the pdf. But the very helpful Dave at CCK in London (the UK SxS distributors) has been in touch with Sony, and apparently some vital info (the address!) was missed off the circulars that went out.
That's now been corrected, though the account number (which UPS claim doesn't exist) is still there. So we'll see...

New pdf attached.

Kent Beeson · September 7th, 2010, 09:44 AM

Oh, sorry - I'm referring to the US pdf where it is FedEx...sorry for mistake...US only is FedEx.

Ed Przyzycki · September 8th, 2010, 11:25 AM

I sent my SXS-1 in yesterday (here in the US) via FedEx, and I got a call from them today. They wanted my permission to reformat the card and update the firmware. (I neglected to delete the footage first - but it wasn't important stuff or anything - just a few test clips and a PP file - which I didn't care about losing) Anyway, this is a friendly reminder to always check to make sure your footage was copied first, and then delete it before sending them the card. I thought Sony Service went above and beyond to call me and question the upgrade when files existed on the card. Way to go, Sony! :)

Ed Przyzycki · September 8th, 2010, 11:26 AM

Duplicate Post

Walter Brokx · September 14th, 2010, 08:20 AM

I send my cards to them last tuesday and I got them back yesterday (on monday).

Chris Loughlin · September 19th, 2010, 05:03 AM

Has anyone from the UK actually managed to get their SxS-32G1 cards upgraded by Sony yet?

I've just tried again, and the UPS booking form says that the account number given by Sony can't be billed... So even the updated pdf from Sony seems to have the wrong account info on it.

This is now the 2nd time I've tried and failed to get this update sorted out. There's not much help on the Sony website (at least not that I can find anyway).

Any authoritative info from anyone gratefully received...

Chris Loughlin · September 19th, 2010, 06:37 PM

I've tried again on the UPS website, and this time the account number seems to have been accepted. So maybe it was just a glitch before... Will see what happens when the UPS man comes tomorrow!

Giannis Pass · May 4th, 2011, 01:15 PM

My SXS part number is 7CLB1159.
It need to be updated?

September 3rd, 2010, 06:03 AM	#1
Walter Brokx Major Player Join Date: Jan 2010 Location: Maassluis, The Netherlands Posts: 294	SxS-1 firmware update! Pulled from another forum: Sony issued a Firmware update/recall of sorts for certain SXS-1 32 Gig cards on August 24 2010. (The Orange Card) Quoted from Sony's PDF: "The purpose of this announcement is to inform you of an important firmware update for your SxS-1 Memory Card (MODEL: SBS-32G1). In recent months it has been discovered that, on very rare occasions, while shooting with an SxS-1 memory card, the camera will stop recording before the card is full and a “media error” message will appear on the camera LCD. This latest firmware update provides protection from this occurrence. Sony recommends that you contact us at your earliest convenience to have your SxS-1 memory cards updated with this important firmware. NOTE: SxS PRO memory cards (MODELS: SBP-8, SBP-16, SBP-32) are NOT affected." More info: http://pro.sony.com/bbsccms/static/f...update0810.pdf ----------- My question is: is 7CMxxxxx affected or not? And if so: do I have to send it from the Netherlands to the US? __________________ Brainstormnavigator searching for the hole in the sky..... Audiovisual Designer (NL) - http://www.brokxmedia.nl

September 5th, 2010, 06:42 AM	#3
Walter Brokx Major Player Join Date: Jan 2010 Location: Maassluis, The Netherlands Posts: 294	Thank you very much! __________________ Brainstormnavigator searching for the hole in the sky..... Audiovisual Designer (NL) - http://www.brokxmedia.nl

September 6th, 2010, 08:26 AM	#4
Chris Loughlin New Boot Join Date: Mar 2009 Location: Manchester, UK Posts: 16	Firmware update Having followed the SONY instructions carefully - I've just had the UPS man at the door to pick up my 2 SXS cards - only to find that according to UPS - the listed Sony UPS account number doesn't exist - and there's no delivery address either. Has anyone managed a successful pick up? I assume this isn't an internet hoax by someone who's amassing a large collection of 32GB SxS cards!?

September 6th, 2010, 08:41 AM	#5
Andy Taplin Regular Crew Join Date: May 2009 Location: Cambridge, UK Posts: 39	I'm sure it's not a hoax - me dealer Prokit www.prolit.co.uk sent me the PDF - they should be able to help - or indeed your dealer if they are certified by Sony. __________________ Andy Taplin www.andytaplin.co.uk

September 8th, 2010, 11:25 AM	#9
Ed Przyzycki Regular Crew Join Date: May 2009 Location: SouthWest Suburbs of Chicago, IL Posts: 55	Chauk one up for Sony! I sent my SXS-1 in yesterday (here in the US) via FedEx, and I got a call from them today. They wanted my permission to reformat the card and update the firmware. (I neglected to delete the footage first - but it wasn't important stuff or anything - just a few test clips and a PP file - which I didn't care about losing) Anyway, this is a friendly reminder to always check to make sure your footage was copied first, and then delete it before sending them the card. I thought Sony Service went above and beyond to call me and question the upgrade when files existed on the card. Way to go, Sony! :)

September 6th, 2010, 09:58 AM	#6
Kent Beeson Major Player Join Date: Oct 2009 Location: West Texas Posts: 266	It's via FedEx NOT UPS...

September 7th, 2010, 09:44 AM	#8
Kent Beeson Major Player Join Date: Oct 2009 Location: West Texas Posts: 266	Oh, sorry - I'm referring to the US pdf where it is FedEx...sorry for mistake...US only is FedEx.

September 8th, 2010, 11:26 AM	#10
Ed Przyzycki Regular Crew Join Date: May 2009 Location: SouthWest Suburbs of Chicago, IL Posts: 55	Chauk one up for Sony! Duplicate Post Last edited by Ed Przyzycki; September 8th, 2010 at 11:29 AM. Reason: Duplicate Post

September 14th, 2010, 08:20 AM	#11
Walter Brokx Major Player Join Date: Jan 2010 Location: Maassluis, The Netherlands Posts: 294	I send my cards to them last tuesday and I got them back yesterday (on monday). __________________ Brainstormnavigator searching for the hole in the sky..... Audiovisual Designer (NL) - http://www.brokxmedia.nl

September 19th, 2010, 05:03 AM	#12
Chris Loughlin New Boot Join Date: Mar 2009 Location: Manchester, UK Posts: 16	Anyone in the UK managed an SxS-1 upgrade yet? Has anyone from the UK actually managed to get their SxS-32G1 cards upgraded by Sony yet? I've just tried again, and the UPS booking form says that the account number given by Sony can't be billed... So even the updated pdf from Sony seems to have the wrong account info on it. This is now the 2nd time I've tried and failed to get this update sorted out. There's not much help on the Sony website (at least not that I can find anyway). Any authoritative info from anyone gratefully received...

September 19th, 2010, 06:37 PM	#13
Chris Loughlin New Boot Join Date: Mar 2009 Location: Manchester, UK Posts: 16	Success I've tried again on the UPS website, and this time the account number seems to have been accepted. So maybe it was just a glitch before... Will see what happens when the UPS man comes tomorrow!

May 4th, 2011, 01:15 PM	#14
Giannis Pass Regular Crew Join Date: Nov 2009 Location: Athens, Greece Posts: 120	Re: SxS-1 firmware update! My SXS part number is 7CLB1159. It need to be updated?