intermittent audio out of headphone jack. Do I need to send EX-1 into Sony? at DVinfo.net

Malcolm Hamilton · October 15th, 2009, 06:00 PM

Hi there,
My headphone-out jack is causing issues. Sometimes I get sound, sometimes I don't. When I turn my headphone-cable prong in the jack, I can find a place where it works for a while, but never for long.
I know it's the jack on the EX-1, and not my headphones, because I've tried two pairs of headphones, with the same result.
So my question is, do I have to send this into Sony to get it fixed? I've had the camera for more than a year now, so it might not be under warranty (if it were under warranty, I'd definitely send it in, because I wouldn't mind getting a firmware upgrade at the same time).
Thanks for any advice,
Malcolm

Dave Morrison · October 15th, 2009, 09:28 PM

I'd try using a tiny bit of contact cleaner/conditioner like Deoxit on the plug. Put a tiny bit on the plug and work it in and out several times. If the intermittent issue still persists, you might be looking at a trip to Sony Service.

Malcolm Hamilton · October 16th, 2009, 07:23 AM

thanks Dave, I'll give that a try.
Malcolm

Scot Lenter · October 16th, 2009, 09:35 AM

Sounds like a loose connection. You do any soldering?

Malcolm Hamilton · October 16th, 2009, 06:28 PM

Hi Scot,
I've never soldered, and I wouldn't have the courage to do it for the first time with the EX-1. I'll hope the Deoxit works...
cheers, Malcolm

October 15th, 2009, 06:00 PM	#1
Malcolm Hamilton Major Player Join Date: Jan 2007 Location: Ottawa, Canada Posts: 844	intermittent audio out of headphone jack. Do I need to send EX-1 into Sony? Hi there, My headphone-out jack is causing issues. Sometimes I get sound, sometimes I don't. When I turn my headphone-cable prong in the jack, I can find a place where it works for a while, but never for long. I know it's the jack on the EX-1, and not my headphones, because I've tried two pairs of headphones, with the same result. So my question is, do I have to send this into Sony to get it fixed? I've had the camera for more than a year now, so it might not be under warranty (if it were under warranty, I'd definitely send it in, because I wouldn't mind getting a firmware upgrade at the same time). Thanks for any advice, Malcolm

October 15th, 2009, 09:28 PM	#2
Dave Morrison Major Player Join Date: May 2002 Location: West Central Florida Posts: 762	I'd try using a tiny bit of contact cleaner/conditioner like Deoxit on the plug. Put a tiny bit on the plug and work it in and out several times. If the intermittent issue still persists, you might be looking at a trip to Sony Service. __________________ EX1, Nikon D750 http://www.morrisonphotographics.com http://www.heritagefilm.com

October 16th, 2009, 07:23 AM	#3
Malcolm Hamilton Major Player Join Date: Jan 2007 Location: Ottawa, Canada Posts: 844	thanks Dave, I'll give that a try. Malcolm

October 16th, 2009, 09:35 AM	#4
Scot Lenter New Boot Join Date: Jul 2008 Location: Miami, FL Posts: 9	Sounds like a loose connection. You do any soldering?

October 16th, 2009, 06:28 PM	#5
Malcolm Hamilton Major Player Join Date: Jan 2007 Location: Ottawa, Canada Posts: 844	Hi Scot, I've never soldered, and I wouldn't have the courage to do it for the first time with the EX-1. I'll hope the Deoxit works... cheers, Malcolm