EX-1 back to Sony for service at DVinfo.net

Tito Haggardt · October 10th, 2009, 01:06 PM

I was shooting my EX-1 on a tripod out doors. slot A was a S x S card and slot B was an
M x R with an 8 gig Sandisk card. after the card slots switched i got a message that the media would need to be (sorry i forget the exact term here) reformated?. there was a menu with a cancel and exacute. the cancel was high lighted when i tried to toogle to the excute, nothing happened. when i tried to power down nothing happened. first i thought it was the power switch which has always seemed frail to me. finally i pulled the battery and tried to power up the camera. the camera came on and would record but i could not activate any menues to reset.

i will look at the media later today and post my findings.

i called sony, they had me to try powering with the charger. still no joy. they said it sounded like a loose ribbon wire to the board and to send it in. so i Fedexed it to the service center in Honolulu yesterday Oct. 9. the camera is still under warrenty.

this camera gets transported in a custom cut foam pelican case and is treated very well. i had on one other occasion lost some media and that was midday sun, run and gun in Bangkok and it was very hot.

in other posts i had read about the frailty of the on/off switch, so i thought i would post this in case other owners had similar experiances. the forum is a great place to figure if you are having a one off fault or living through a recognized weakness.

aloha
tito

Dean Sensui · October 10th, 2009, 01:18 PM

I wonder if the menu selection switch has gone bad?

I had one that wasn't working 100% right out of the box. The 4-way toggle could work in one direction but not the other. Sony repaired it under warranty.

Tito Haggardt · October 12th, 2009, 03:00 PM

Dean i will let you know, i am down in Ocean View on the big island, my phone is 939 7675 sometime when you are going to be in Kona please call me and arrange a meeting.
aloha
tito

October 10th, 2009, 01:06 PM	#1
Tito Haggardt Regular Crew Join Date: Dec 2007 Location: Ocean View Hawaii Posts: 88	EX-1 back to Sony for service I was shooting my EX-1 on a tripod out doors. slot A was a S x S card and slot B was an M x R with an 8 gig Sandisk card. after the card slots switched i got a message that the media would need to be (sorry i forget the exact term here) reformated?. there was a menu with a cancel and exacute. the cancel was high lighted when i tried to toogle to the excute, nothing happened. when i tried to power down nothing happened. first i thought it was the power switch which has always seemed frail to me. finally i pulled the battery and tried to power up the camera. the camera came on and would record but i could not activate any menues to reset. i will look at the media later today and post my findings. i called sony, they had me to try powering with the charger. still no joy. they said it sounded like a loose ribbon wire to the board and to send it in. so i Fedexed it to the service center in Honolulu yesterday Oct. 9. the camera is still under warrenty. this camera gets transported in a custom cut foam pelican case and is treated very well. i had on one other occasion lost some media and that was midday sun, run and gun in Bangkok and it was very hot. in other posts i had read about the frailty of the on/off switch, so i thought i would post this in case other owners had similar experiances. the forum is a great place to figure if you are having a one off fault or living through a recognized weakness. aloha tito

October 10th, 2009, 01:18 PM	#2
Dean Sensui Inner Circle Join Date: Oct 2001 Location: Honolulu, HI Posts: 2,054	I wonder if the menu selection switch has gone bad? I had one that wasn't working 100% right out of the box. The 4-way toggle could work in one direction but not the other. Sony repaired it under warranty. __________________ Dean Sensui Exec Producer, Hawaii Goes Fishing

October 12th, 2009, 03:00 PM	#3
Tito Haggardt Regular Crew Join Date: Dec 2007 Location: Ocean View Hawaii Posts: 88	Dean i will let you know, i am down in Ocean View on the big island, my phone is 939 7675 sometime when you are going to be in Kona please call me and arrange a meeting. aloha tito