Lost footage on new Sandisk 32Gb at DVinfo.net

Larry Huntington · January 10th, 2009, 07:23 PM

I just wanted to note for the record that I got a camera message to format the new 32Gb card I had been recording on. It happened after I pulled card b out to show someone the card. Slot A is now giving me a message to format the media. I lost over an hour of interviews. I've changed slots, and tried getting the media into the computer with no luck. I wonder if I should go back to the 16Gb workflow. Anyone else have issues with the 32Gb Sandisk?

Craig Seeman · January 10th, 2009, 10:02 PM

Your post doesn't explain what you did.
What adaptor?
You pulled out the card. Was the light above it RED or GREEN?
You put the card back in and it gave you what message?
Are you confusing Restore Media with Format.
You tried "getting the media into the computer" HOW?
Please translate "no luck" into a recognizable action we can troubleshoot.

I'm using Sandisk Ultra II 32GB cards (2 of them) and haven't gotten a restore media message. I've never seen a formated card get a format message either.

Larry Huntington · January 10th, 2009, 11:13 PM

I'm using K+S.
Not sure if the light was green or red. I'm assuming it was green because I wasn't recording.
I pulled the B card out a couple times really fast to show the setup (pulled out entire adapter).
I'm not confusing "restore" with "format" I wish that were the case. Basically the card acted like it had never been formatted before, hence the format media message.
I put the K+S into MacBook and it wouldn't mount. I loaded "Data Rescue 2" to get data back but it couldn't see the data.
I reformatted the card already and I am re-recording over the entire card a few times to reproduce the issue. So far, the card works fine.

Craig Seeman · January 11th, 2009, 12:17 AM

Quote:

Originally Posted by Larry Huntington

I'm using K+S.

I'm using MxR and haven't had it happen

Quote:

Not sure if the light was green or red. I'm assuming it was green because I wasn't recording.

That could be dangerous. I ALWAYS check that. But I would think if you pulled it out too soon you'd simply get Restore Media and not Format when placed back in. It takes several seconds between stop and the record finishing going to the card. I'm seeing 4 to 6 seconds approximately.

Quote:

I pulled the B card out a couple times really fast to show the setup (pulled out entire adapter).

That shouldn't cause any problems as long as the light was green or not on at all.

Quote:

I'm not confusing "restore" with "format" I wish that were the case. Basically the card acted like it had never been formatted before, hence the format media message.

I've never seen that happen. I've never had the camera ask me to format an already formated card.

Quote:

I put the K+S into MacBook and it wouldn't mount. I loaded "Data Rescue 2" to get data back but it couldn't see the data.

Did you just check Desktop/Finder or did you also open ClipBrowser. I'd double check in ClipBrowser just in case. I'd also check in Disk Utility to check if it can see it even in an unmounted state.

Quote:

I reformatted the card already and I am re-recording over the entire card a few times to reproduce the issue. So far, the card works fine.

I'm trying to imagine what would fundamentally corrupt the disk. I can understand clips getting corrupted but can't imagine what would corrupt the disk itself.

Craig Seeman · January 11th, 2009, 10:03 AM

Larry, do have a look at this thread. While the poster doesn't mention being asked to format card they do mention Media Restore and do mention it not showing on desktop.
http://www.dvinfo.net/conf/sony-xdca...-adapters.html

Ned Soltz · January 11th, 2009, 12:17 PM

Picked up a couple of 32gb cards at J&R and started a shoot this (Sun) AM. Using SDHC in both slots. Shut down camera and when I turned camera back on got msg that media in Slot A needed to be formatted. I did not format. Shut down camera again, removed entire card and put in Express slot in MacBook Pro. All clips I had shot were on the card and I'm transferring to hard drive as I write.

I seem to recall hearing one other 32gb SDHC horror story of a similar nature.

For the moment, I'm going to be very suspicious of these and will not use them on my major shoot the next two days. Will report more after I've had the chance to investigate. Will probably just try to fill an entire card and see what happens.

Ned Soltz

Craig Seeman · January 11th, 2009, 12:51 PM

Hi Ned,
We got too many gosh darn threads about card testing.
I'm finding that the cards always fail first format (using MxR). I pull card and reinsert and it asks to format and all is well. Once formated the cards have had no issue in both short and long record. Turning camera off and on has not resulted in any problems or requests for format, etc. Once formated they're hunky-dory (so far).

Brian Rhodes · January 11th, 2009, 01:45 PM

Filmed a CD release party last night used 2 of the 32GB cards. no problems it was nice having the 4hrs record time. You should never pull the cards out of the slot until it turns green. I also have a wedding next Friday plan to shoot with the 32GB Cards on both cams
I will report back on Sunday to tell you guys if I had any problems.

Larry Huntington · January 11th, 2009, 02:03 PM

Thanks guys for the posts and any future reports. I never tried the XDCam Transfer to see if clips were on the corrupted card, and if this ever happens again, I will try that.
I'm thinking it might be a good idea to format twice before using the cards out of the box.
I'm going to continue recording on the 2 32GB cards this week to try to reproduce the issue.
I leave for a shoot in Africa 10 days from now and I don't want this to happen there. I have plenty of 16GB cards if things get dicey.

Larry Huntington · January 11th, 2009, 02:11 PM

Ned, also for the record, the 32GB cards I purchased were from J&R as well. Let me know if that format message ever comes back. Thanks.

Larry Huntington · January 11th, 2009, 02:41 PM

One last thing...I did power my camera down for lunch and after lunch, I powered it back on and that is when I got the format media message.

Ned Soltz · January 11th, 2009, 04:41 PM

Very similar situation to Larry. Powered camera down and got the format media message.

Pulled out and read media in my MBPro without any problem. Then reinserted into camera and it came back up without asking to reformat.

I'll do a reformat anyway and then run the cards once again as a test before deciding whether to use tomorrow and Tuesday in the major shoot.

I've never had the reformat media message with either SanDisk or Transcend 16gb cards.

Ned

Brian Rhodes · January 11th, 2009, 04:54 PM

Quote:

Originally Posted by Larry Huntington

One last thing...I did power my camera down for lunch and after lunch, I powered it back on and that is when I got the format media message.

I shut my cam down multiple times last night had no problems with the 32GB cards.

Craig Seeman · January 11th, 2009, 05:20 PM

I did a "grand" test.
2 Sandisk Ultra II 32GB cards in 2 MxR adaptors.
I recorded straight through filling the cards which is just under 4 hours.
I took the cards out and turned off the EX1 camera.
I put the first SDHC card in my Sandisk 12 in 1 reader and copied to MacPro using ClipBrowser.
The card did mount on the desktop when inserted.
After copying I deleted the clip(s) from that card using ClipBrowser.
I ejected the card from the Sandisk reader,
I put the second SDHC card in Sandisk 12 in 1 reader and copied to MacPro using ClipBrowser.
The card did mount on the desktop when inserted.
This time I did not delete the clips.
I inserted the SDHC cards back in to MxR.

Now I had 1 card with no clips.
1 card which was full.

I turned on the camera and then insert both cards back in to the camera.
Card with 118 minutes available shows up no problem.
Card with 0 minutes available shows up no problem.
In a camera I got to slot 0 minutes card and select Delete All Clips.
It takes what appears to be a long time although I didn't measure it. Completes successfully and shows as 118 minutes available.

No problem even though I turned off camera and removed cards and back on and then inserted a card in which clips where deleted with ClipBrowser as well as a card that was completely full.

Ned Soltz · January 12th, 2009, 08:24 PM

Results today.

Copied media from my 2 32gb cards to hard drive and imported into FCP. All clips present.

Inserted both SDHC + 32gb back into EX-3 and camera recognized them along with the remaining time on both cards.

Tried to format cards and camera reported on both cards: Format Error Media Needs To Be Restored

Turned off camera. Turned back on and got message that Media B needed to be formatted. No problem with Format. I was able to reformat the card in Slot A through the menu. Both cards then showed 118 minutes. I recorded one card completely and about half the second card. Will be looking at my footage in a little while but I have no reason to belive there is a problem.

Tomorrow will attempt to reformat again and see if the same problems persist. I have never had this happen with 16gb Transcend or SanDisk cards. So, there is defintely something amiss with the 32gb cards.

I have both the EX-1 and EX-3 here and only shooting SxS in the EX-1

Ned

January 10th, 2009, 07:23 PM	#1
Larry Huntington Major Player Join Date: Nov 2005 Location: Grass Valley, California Posts: 350	Lost footage on new Sandisk 32Gb I just wanted to note for the record that I got a camera message to format the new 32Gb card I had been recording on. It happened after I pulled card b out to show someone the card. Slot A is now giving me a message to format the media. I lost over an hour of interviews. I've changed slots, and tried getting the media into the computer with no luck. I wonder if I should go back to the 16Gb workflow. Anyone else have issues with the 32Gb Sandisk?

January 11th, 2009, 02:41 PM	#11
Larry Huntington Major Player Join Date: Nov 2005 Location: Grass Valley, California Posts: 350	Message happened after powering down camera. One last thing...I did power my camera down for lunch and after lunch, I powered it back on and that is when I got the format media message.

January 10th, 2009, 10:02 PM	#2
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Your post doesn't explain what you did. What adaptor? You pulled out the card. Was the light above it RED or GREEN? You put the card back in and it gave you what message? Are you confusing Restore Media with Format. You tried "getting the media into the computer" HOW? Please translate "no luck" into a recognizable action we can troubleshoot. I'm using Sandisk Ultra II 32GB cards (2 of them) and haven't gotten a restore media message. I've never seen a formated card get a format message either.

January 10th, 2009, 11:13 PM	#3
Larry Huntington Major Player Join Date: Nov 2005 Location: Grass Valley, California Posts: 350	I'm using K+S. Not sure if the light was green or red. I'm assuming it was green because I wasn't recording. I pulled the B card out a couple times really fast to show the setup (pulled out entire adapter). I'm not confusing "restore" with "format" I wish that were the case. Basically the card acted like it had never been formatted before, hence the format media message. I put the K+S into MacBook and it wouldn't mount. I loaded "Data Rescue 2" to get data back but it couldn't see the data. I reformatted the card already and I am re-recording over the entire card a few times to reproduce the issue. So far, the card works fine.

January 11th, 2009, 10:03 AM	#5
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Larry, do have a look at this thread. While the poster doesn't mention being asked to format card they do mention Media Restore and do mention it not showing on desktop. http://www.dvinfo.net/conf/sony-xdca...-adapters.html

January 11th, 2009, 12:17 PM	#6
Ned Soltz Major Player Join Date: May 2006 Location: Teaneck, NJ Posts: 659	Picked up a couple of 32gb cards at J&R and started a shoot this (Sun) AM. Using SDHC in both slots. Shut down camera and when I turned camera back on got msg that media in Slot A needed to be formatted. I did not format. Shut down camera again, removed entire card and put in Express slot in MacBook Pro. All clips I had shot were on the card and I'm transferring to hard drive as I write. I seem to recall hearing one other 32gb SDHC horror story of a similar nature. For the moment, I'm going to be very suspicious of these and will not use them on my major shoot the next two days. Will report more after I've had the chance to investigate. Will probably just try to fill an entire card and see what happens. Ned Soltz

January 11th, 2009, 12:51 PM	#7
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	Hi Ned, We got too many gosh darn threads about card testing. I'm finding that the cards always fail first format (using MxR). I pull card and reinsert and it asks to format and all is well. Once formated the cards have had no issue in both short and long record. Turning camera off and on has not resulted in any problems or requests for format, etc. Once formated they're hunky-dory (so far).

January 11th, 2009, 01:45 PM	#8
Brian Rhodes Major Player Join Date: Nov 2005 Location: Houston, Texas Posts: 753	Filmed a CD release party last night used 2 of the 32GB cards. no problems it was nice having the 4hrs record time. You should never pull the cards out of the slot until it turns green. I also have a wedding next Friday plan to shoot with the 32GB Cards on both cams I will report back on Sunday to tell you guys if I had any problems.

January 11th, 2009, 02:03 PM	#9
Larry Huntington Major Player Join Date: Nov 2005 Location: Grass Valley, California Posts: 350	Thanks guys for the posts and any future reports. I never tried the XDCam Transfer to see if clips were on the corrupted card, and if this ever happens again, I will try that. I'm thinking it might be a good idea to format twice before using the cards out of the box. I'm going to continue recording on the 2 32GB cards this week to try to reproduce the issue. I leave for a shoot in Africa 10 days from now and I don't want this to happen there. I have plenty of 16GB cards if things get dicey.

January 11th, 2009, 02:11 PM	#10
Larry Huntington Major Player Join Date: Nov 2005 Location: Grass Valley, California Posts: 350	Ned, also for the record, the 32GB cards I purchased were from J&R as well. Let me know if that format message ever comes back. Thanks.

January 11th, 2009, 04:41 PM	#12
Ned Soltz Major Player Join Date: May 2006 Location: Teaneck, NJ Posts: 659	Very similar situation to Larry. Powered camera down and got the format media message. Pulled out and read media in my MBPro without any problem. Then reinserted into camera and it came back up without asking to reformat. I'll do a reformat anyway and then run the cards once again as a test before deciding whether to use tomorrow and Tuesday in the major shoot. I've never had the reformat media message with either SanDisk or Transcend 16gb cards. Ned

January 11th, 2009, 05:20 PM	#14
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	I did a "grand" test. 2 Sandisk Ultra II 32GB cards in 2 MxR adaptors. I recorded straight through filling the cards which is just under 4 hours. I took the cards out and turned off the EX1 camera. I put the first SDHC card in my Sandisk 12 in 1 reader and copied to MacPro using ClipBrowser. The card did mount on the desktop when inserted. After copying I deleted the clip(s) from that card using ClipBrowser. I ejected the card from the Sandisk reader, I put the second SDHC card in Sandisk 12 in 1 reader and copied to MacPro using ClipBrowser. The card did mount on the desktop when inserted. This time I did not delete the clips. I inserted the SDHC cards back in to MxR. Now I had 1 card with no clips. 1 card which was full. I turned on the camera and then insert both cards back in to the camera. Card with 118 minutes available shows up no problem. Card with 0 minutes available shows up no problem. In a camera I got to slot 0 minutes card and select Delete All Clips. It takes what appears to be a long time although I didn't measure it. Completes successfully and shows as 118 minutes available. No problem even though I turned off camera and removed cards and back on and then inserted a card in which clips where deleted with ClipBrowser as well as a card that was completely full.

January 12th, 2009, 08:24 PM	#15
Ned Soltz Major Player Join Date: May 2006 Location: Teaneck, NJ Posts: 659	Results today. Copied media from my 2 32gb cards to hard drive and imported into FCP. All clips present. Inserted both SDHC + 32gb back into EX-3 and camera recognized them along with the remaining time on both cards. Tried to format cards and camera reported on both cards: Format Error Media Needs To Be Restored Turned off camera. Turned back on and got message that Media B needed to be formatted. No problem with Format. I was able to reformat the card in Slot A through the menu. Both cards then showed 118 minutes. I recorded one card completely and about half the second card. Will be looking at my footage in a little while but I have no reason to belive there is a problem. Tomorrow will attempt to reformat again and see if the same problems persist. I have never had this happen with 16gb Transcend or SanDisk cards. So, there is defintely something amiss with the 32gb cards. I have both the EX-1 and EX-3 here and only shooting SxS in the EX-1 Ned