Paying for Service in the UK at DVinfo.net

John Gilmore · December 3rd, 2008, 06:44 AM

I'm in the UK and bought my EX1 in the US so I have no warranty cover.

I'd like to upgrade my firmware and also get issues like the battery drain problem fixed.

Has anyone else had these things done in the UK on a pay-as-you-go basis?

I'm primarily interested in how much it cost and who are the best people to do it.

Paul Kellett · December 3rd, 2008, 07:37 AM

John,
Easy fix for the battery drain is to take the battery off when not using the camera.

Firmware, is easy enough to upgrade yourself, takes about 20 mins, i know, i've done mine.

If there's nothing else wrong with your camera i wouldn't chance letting someone take it apart, there's some horror stories about how cameras have been returned, screws missing, card slots connected wrong etc.

Paul.

John Gilmore · December 3rd, 2008, 08:12 AM

Quote:

Originally Posted by Paul Kellett

Firmware, is easy enough to upgrade yourself

Thanks Paul.

Are there instructions or a forum discussion anywhere that you know of?

Paul Kellett · December 3rd, 2008, 02:51 PM

Yes this website.
Look around and you'll find where to get the firmware .
Installing it to the camera is easy, sort of press 1 or 2 buttons then put feet up.
And then use the cheap memory cards. £25 for 16gb.

Paul.

Forest Finbow · December 7th, 2008, 04:17 PM

Well, you might not have the 2 year "prime support", since you've bought your camcorder in US, but you should still have the 1 year international warranty. If that one has not expired yet you might want to try that, or at least take note of it in case something more important happens to your equipement.

John Gilmore · January 27th, 2009, 03:13 AM

Quote:

Originally Posted by Forest Finbow

you should still have the 1 year international warranty

Well I had a look on the Sony USA site and on their Warranty Information page they have a link to the Product Warranty Card. This seems to indicate that the warranty is for the US only; it doesn't even cover US territories.

A look on Sony Europe's site seems to indicate a similar situation with products bought in the European area.

If anyone knows any different, or has anything further to add, I'd be interested to hear of your experiences.

Bruce Rawlings · January 27th, 2009, 07:40 AM

Why not contact Sony professional UK it basingstoke to clarify matters?

John Gilmore · January 27th, 2009, 08:10 AM

Yes, I just did that actually and they confirmed that the area of coverage is limited to the continent of purchase.

Vincent Oliver · January 27th, 2009, 09:19 AM

An interesting topic, I purchased my EX3 in the UK but have subsequently found out that the dealer is not a Sony Professional dealer. Nothing indicated that I must buy from a Sony approved dealer, nor was anything said by the dealer. So I am I covered here in the UK?

The one saving grace is that the dealer does supply their own 2 year warranty. Since I purchased the camera in December, it has gone up in price by just over £1000.

Louis Demontez · January 29th, 2009, 10:29 AM

Well my EX1 is on waranty still and suffers from a slight vingette problem[Which does bug me], but I'm a little reluctant to even send mine in after some of the horror stories I've heard.

December 3rd, 2008, 06:44 AM	#1
John Gilmore Regular Crew Join Date: Apr 2008 Location: London UK Posts: 103	Paying for Service in the UK I'm in the UK and bought my EX1 in the US so I have no warranty cover. I'd like to upgrade my firmware and also get issues like the battery drain problem fixed. Has anyone else had these things done in the UK on a pay-as-you-go basis? I'm primarily interested in how much it cost and who are the best people to do it.

December 3rd, 2008, 07:37 AM	#2
Paul Kellett Trustee Join Date: Nov 2007 Location: Bristol UK Posts: 1,273	John, Easy fix for the battery drain is to take the battery off when not using the camera. Firmware, is easy enough to upgrade yourself, takes about 20 mins, i know, i've done mine. If there's nothing else wrong with your camera i wouldn't chance letting someone take it apart, there's some horror stories about how cameras have been returned, screws missing, card slots connected wrong etc. Paul. __________________ Round 2 GH5,FZ2000

December 3rd, 2008, 02:51 PM	#4
Paul Kellett Trustee Join Date: Nov 2007 Location: Bristol UK Posts: 1,273	Yes this website. Look around and you'll find where to get the firmware . Installing it to the camera is easy, sort of press 1 or 2 buttons then put feet up. And then use the cheap memory cards. £25 for 16gb. Paul. __________________ Round 2 GH5,FZ2000 Last edited by Paul Kellett; December 3rd, 2008 at 02:53 PM. Reason: .

January 27th, 2009, 09:19 AM	#9
Vincent Oliver Trustee Join Date: Sep 2004 Location: Chislehurst, London Posts: 1,724	An interesting topic, I purchased my EX3 in the UK but have subsequently found out that the dealer is not a Sony Professional dealer. Nothing indicated that I must buy from a Sony approved dealer, nor was anything said by the dealer. So I am I covered here in the UK? The one saving grace is that the dealer does supply their own 2 year warranty. Since I purchased the camera in December, it has gone up in price by just over £1000. __________________ Eyes are a deaf man’s ears. Ears are a blind man’s eyes

December 7th, 2008, 04:17 PM	#5
Forest Finbow New Boot Join Date: Nov 2008 Location: Montpellier, France Posts: 16	Well, you might not have the 2 year "prime support", since you've bought your camcorder in US, but you should still have the 1 year international warranty. If that one has not expired yet you might want to try that, or at least take note of it in case something more important happens to your equipement.

January 27th, 2009, 07:40 AM	#7
Bruce Rawlings Major Player Join Date: Feb 2008 Location: Cardiff, Wales, UK Posts: 410	Why not contact Sony professional UK it basingstoke to clarify matters?

January 27th, 2009, 08:10 AM	#8
John Gilmore Regular Crew Join Date: Apr 2008 Location: London UK Posts: 103	Yes, I just did that actually and they confirmed that the area of coverage is limited to the continent of purchase.

January 29th, 2009, 10:29 AM	#10
Louis Demontez Regular Crew Join Date: Mar 2004 Posts: 33	Well my EX1 is on waranty still and suffers from a slight vingette problem[Which does bug me], but I'm a little reluctant to even send mine in after some of the horror stories I've heard.