Client can't open files at DVinfo.net

Mike Chandler · November 12th, 2008, 10:03 AM

I gave a client his files (using clip browser to dupe) on a hard drive, but he can't open them. Gets an error message: XDCAM Transfer could not find any XDCAM compatible files at the location '/Volumes/ATV/HT/INT./20081103101134' . (the interview file created on Nov.3 at 10:11am; "ATV" was the name I'd given his new hard drive when I formatted it with Disk Utility.)

He was at first getting a message from FCP log & transfer saying "contains unsupported media or has an invalid directory structure. Please choose a folder whose directory structure matches supported media." So based on forum advice, I suggested he either choose a folder containing the BPAV folder, not that folder itself, or get the XDCAM transfer plugin, v.2.5.

Now, with XDCAM transfer, he's getting the new "compatible files at the location" error.Don't know what FCP version he has.

Jason Bodnar · November 12th, 2008, 11:53 AM

Have him try the Clip Browser instead to see if it works then he can export them to MXF or MOV... just in case it is a snafu with XDCAm transfer utility.

November 12th, 2008, 10:03 AM	#1
Mike Chandler Major Player Join Date: May 2008 Location: Moab, UT Posts: 264	Client can't open files I gave a client his files (using clip browser to dupe) on a hard drive, but he can't open them. Gets an error message: XDCAM Transfer could not find any XDCAM compatible files at the location '/Volumes/ATV/HT/INT./20081103101134' . (the interview file created on Nov.3 at 10:11am; "ATV" was the name I'd given his new hard drive when I formatted it with Disk Utility.) He was at first getting a message from FCP log & transfer saying "contains unsupported media or has an invalid directory structure. Please choose a folder whose directory structure matches supported media." So based on forum advice, I suggested he either choose a folder containing the BPAV folder, not that folder itself, or get the XDCAM transfer plugin, v.2.5. Now, with XDCAM transfer, he's getting the new "compatible files at the location" error.Don't know what FCP version he has.

November 12th, 2008, 11:53 AM	#2
Jason Bodnar Major Player Join Date: Nov 2007 Location: Seattle WA Posts: 376	Have him try the Clip Browser instead to see if it works then he can export them to MXF or MOV... just in case it is a snafu with XDCAm transfer utility.