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October 11th, 2008, 08:09 AM
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#1 |
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Telecam Films
Join Date: Apr 2006
Location: Washington DC
Posts: 723
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EX1 service turnaround?
Hi,
I sent my EX1 to Sony's service center in Teaneck a bit more than 3 weeks ago for routine service and do not have a clear idea when I will get my camera back yet. I called a couple of times and it sounds as if they have quite a backlog of EX1 to service. What kind of turnaround have you guys got from the Teaneck service center? Thanks. Thierry. |
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October 11th, 2008, 08:51 AM
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#3 |
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Major Player
Join Date: Mar 2005
Location: Los Angeles CA USA
Posts: 507
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Sony West Coast (Burbank) verbally confirmed a turnaround of 15 working days as of last Friday.
__________________
"The content, not the container." |
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October 11th, 2008, 01:19 PM
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#4 |
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Regular Crew
Join Date: Jan 2006
Location: Rockledge, Florida
Posts: 36
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I had the vignette issue taken care of in San Jose and they were quick and very helpful.
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October 11th, 2008, 06:45 PM
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#5 |
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Major Player
Join Date: Sep 2008
Location: Republic of Vancouver Island
Posts: 200
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Sony Western Canada says that the update takes 3 hours now.
If you make an appointment they will do it same day. The tech told me that 2 power boards and the rear panel are replaced with improved types, plus firmware update. Can't beat that, although it costs $100 Can, which is now probably only $80 American..... |
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October 14th, 2008, 08:59 PM
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#6 | |
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Regular Crew
Join Date: Sep 2008
Location: Atlanta Georgia USA
Posts: 77
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Quote:
20 working days is what you should expect at this time. This meaning roughly 4 weeks. I just received mine back. All is working well. Had a major shoot saturday. Zero room for errors. Fortunately the camera operated perfectly. After all the fixes, my comfort level with this camera has increased greatly. |
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October 15th, 2008, 06:00 AM
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#7 |
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Telecam Films
Join Date: Apr 2006
Location: Washington DC
Posts: 723
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I just heard yesterday that the camera will be serviced today so yes, that woud be a 4-week turnaround. I noticed on Teaneck's service phone message that you can actually schedule service/repair, may be I should have gave this a try.
Thanks for the feedback. Thierry. |
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October 15th, 2008, 11:04 AM
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#8 |
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Major Player
Join Date: Nov 2007
Location: Seattle WA
Posts: 376
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This is insane!!!!!!! A month with no EX... I was considering sending mine in for the paint wear issue and the battery drain issue but not until they get a a grip on turn around times, I need two cameras at all times and I am not buying a third right now. If Sony is going to take your $$$ maker away for a month they should provide a loaner or eat the cost and replace your camera, they can then sell your old one as refurbished after they fix it. I do not know about others but this just seems crazy!
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October 15th, 2008, 11:07 AM
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#9 |
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Major Player
Join Date: Sep 2003
Location: Lexington, KY
Posts: 692
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has anyone used the service center in Laredo TX?
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October 16th, 2008, 12:37 PM
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#10 |
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New Boot
Join Date: Jul 2008
Location: Miami, FL
Posts: 9
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The Laredo center is for consumer items only
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