2nd free 8GB sxs by mail?

Brent Ethington · December 17th, 2007, 10:13 AM

Yep - just got them too... Oh well

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Robert Musiello · December 17th, 2007, 10:42 AM

I'm getting errors

Bill Heslip · December 17th, 2007, 10:47 AM

Get this. If you were an early adopter, like me, and completed your purchase before December 1, 2007, Sony is NOT going to honor the free card promotion. This is a quote from an email I received from them this morning:

"Thank you for your inquiry regarding the Sony fulfillment.
Unfortunately the product must be purchased in time frame specified on offer (12/1/2007 - 3/31/2008). You would not be eligible for this promotion if it was purchased outside this time frame"

I called the number on the rebate form and spoke with a representative and his supervisor explaining the situation, but they would not relent. I am supposed to get a call from the next managerial level within 2 days.

This is unacceptable.

Robert Musiello · December 17th, 2007, 10:50 AM

The camera may be good but this is stupid...
Can't complain too much it is free... but you'd expect more from Sony...

Aldo Visaggio · December 17th, 2007, 10:51 AM

I bought an ex1 last week and in the box is a mail in form to fill out and send to sony for a free card. I live in Ottawa Canada.
Love the camera, been shooting tons and booking gigs for Jan and Feb already.I have two 16 gigs on order and I also bought the the LED light.
Aldo

Eric Pascarelli · December 17th, 2007, 10:53 AM

Aldo,

Have you checked for the vignetting problem?

Steven Thomas · December 17th, 2007, 11:03 AM

Hmm..
I'll be calling my dealer on this one.
They will have to post date my receipt by 10 days.
I was told about this extra card upon ordering the camera.

I find this VERY strange.

Aldo Visaggio · December 17th, 2007, 11:17 AM

I am not experiencing any vignetting problems, apparantly all Canadian cameras are being checked for this before they are shipped to customers. I checked right away and it looks good. You also get a battery charger in the box which was a nice unexpected surprise. I bought an additional sony battery ( the big one ). The LCD just blows me away with its definition and is so ACCURATE you can use for focus and color decisions. The lens is also sweet for manual focus and a real nice iris ring. I am so comfortable with this camera because it so closely resembles a larger betacam i used for years as far as manual control goes.
Aldo

Winston Ashley · December 17th, 2007, 11:24 AM

Quote:

Originally Posted by Bill Heslip

Get this. If you were an early adopter, like me, and completed your purchase before December 1, 2007, Sony is NOT going to honor the free card promotion. This is a quote from an email I received from them this morning:

"Thank you for your inquiry regarding the Sony fulfillment.
Unfortunately the product must be purchased in time frame specified on offer (12/1/2007 - 3/31/2008). You would not be eligible for this promotion if it was purchased outside this time frame"

I called the number on the rebate form and spoke with a representative and his supervisor explaining the situation, but they would not relent. I am supposed to get a call from the next managerial level within 2 days.

This is unacceptable.

That would be horrible! Keep us posted on the progress! I bought mine on Nov. 26th and my rep promised me a free 8 gig card. I am sure he would of told me to wait if it meant not getting it.

Bill Heslip · December 17th, 2007, 11:28 AM

Quote:

Originally Posted by Steven Thomas

Hmm..
I'll be calling my dealer on this one.
They will have to post date my receipt by 10 days.
I was told about this extra card upon ordering the camera.

I find this VERY strange.

Me too. I just got off the phone with the top tier supervisor and they are sticking to their guns. No exceptions. The number is 866-881-1114.

I think calling the dealer is the best option at this point.

Bill

Brent Ethington · December 17th, 2007, 12:35 PM

Lol! First, you get a camera that wouldn't pass QC, then they won't honor a promotion that's made even simpler if you don't buy it in the US... Gotta love being a Sony professional video product early adopter - Now, you know they don't treat their consumer customers this way... :-)

Robert Musiello · December 17th, 2007, 02:05 PM

who is the admin of this forum

Robert Musiello · December 17th, 2007, 02:13 PM

Hey Bill
This might be resolved...
I purchased my camera from B&H
I just got off the phone with B&H Sony Rep... I explained everthing to him and I explained the concerns of the dvinfo community...
He was very upset and stated that he would straighten it out... he called me back 10 min later left a voicemail and sent an email here is a copy of the email:

Hi Bob,

I just confirm with our marketing department that all purchases of PMW-EX1 until March 31, 2008 will be eligible for the second SxS card after completing the online survey, regardless if it was purchased in Oct or November. My marketing department is on the phone right now getting this fixed.

Thanks,
Jim

Also on the voicemail he states not to worry and to extend this to the dvinfo
community...

So this should work out ok.... I'm saving all communication...
Bob

Steven Thomas · December 17th, 2007, 02:27 PM

Bob thank you, and most important thank you to B&H Photo Video. These guys are great!

Eric Pascarelli · December 17th, 2007, 02:29 PM

My dealer said something similar, and is expects an official correspondence from Sony later today.

He said that the rebate people were probably not aware that some cameras were delivered before 1-Dec and are trained to follow the letter of the law when dealing with promotions.

December 17th, 2007, 10:51 AM	#20
Aldo Visaggio Regular Crew Join Date: Feb 2005 Location: Ottawa, Canada Posts: 82	free 8 gig card I bought an ex1 last week and in the box is a mail in form to fill out and send to sony for a free card. I live in Ottawa Canada. Love the camera, been shooting tons and booking gigs for Jan and Feb already.I have two 16 gigs on order and I also bought the the LED light. Aldo

December 17th, 2007, 10:13 AM	#16
Brent Ethington Regular Crew Join Date: Nov 2004 Location: WA Posts: 180	Yep - just got them too... Oh well An error has occurred on the Rebate-Zone website. The error has been reported and will be fixed as soon as possible. Please click the 'Back' button and try the website again

December 17th, 2007, 10:42 AM	#17
Robert Musiello Regular Crew Join Date: Feb 2006 Posts: 143	I'm getting errors

December 17th, 2007, 10:47 AM	#18
Bill Heslip Regular Crew Join Date: Feb 2007 Location: Southeast USA Posts: 129	Get this. If you were an early adopter, like me, and completed your purchase before December 1, 2007, Sony is NOT going to honor the free card promotion. This is a quote from an email I received from them this morning: "Thank you for your inquiry regarding the Sony fulfillment. Unfortunately the product must be purchased in time frame specified on offer (12/1/2007 - 3/31/2008). You would not be eligible for this promotion if it was purchased outside this time frame" I called the number on the rebate form and spoke with a representative and his supervisor explaining the situation, but they would not relent. I am supposed to get a call from the next managerial level within 2 days. This is unacceptable.

December 17th, 2007, 10:50 AM	#19
Robert Musiello Regular Crew Join Date: Feb 2006 Posts: 143	The camera may be good but this is stupid... Can't complain too much it is free... but you'd expect more from Sony...

December 17th, 2007, 10:53 AM	#21
Eric Pascarelli Major Player Join Date: Nov 2007 Location: Los Angeles, CA Posts: 498	Aldo, Have you checked for the vignetting problem?

December 17th, 2007, 11:03 AM	#22
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Hmm.. I'll be calling my dealer on this one. They will have to post date my receipt by 10 days. I was told about this extra card upon ordering the camera. I find this VERY strange.

December 17th, 2007, 11:17 AM	#23
Aldo Visaggio Regular Crew Join Date: Feb 2005 Location: Ottawa, Canada Posts: 82	I am not experiencing any vignetting problems, apparantly all Canadian cameras are being checked for this before they are shipped to customers. I checked right away and it looks good. You also get a battery charger in the box which was a nice unexpected surprise. I bought an additional sony battery ( the big one ). The LCD just blows me away with its definition and is so ACCURATE you can use for focus and color decisions. The lens is also sweet for manual focus and a real nice iris ring. I am so comfortable with this camera because it so closely resembles a larger betacam i used for years as far as manual control goes. Aldo

December 17th, 2007, 12:35 PM	#26
Brent Ethington Regular Crew Join Date: Nov 2004 Location: WA Posts: 180	Lol! First, you get a camera that wouldn't pass QC, then they won't honor a promotion that's made even simpler if you don't buy it in the US... Gotta love being a Sony professional video product early adopter - Now, you know they don't treat their consumer customers this way... :-)

December 17th, 2007, 02:05 PM	#27
Robert Musiello Regular Crew Join Date: Feb 2006 Posts: 143	who is the admin of this forum

December 17th, 2007, 02:13 PM	#28
Robert Musiello Regular Crew Join Date: Feb 2006 Posts: 143	Hey Bill This might be resolved... I purchased my camera from B&H I just got off the phone with B&H Sony Rep... I explained everthing to him and I explained the concerns of the dvinfo community... He was very upset and stated that he would straighten it out... he called me back 10 min later left a voicemail and sent an email here is a copy of the email: Hi Bob, I just confirm with our marketing department that all purchases of PMW-EX1 until March 31, 2008 will be eligible for the second SxS card after completing the online survey, regardless if it was purchased in Oct or November. My marketing department is on the phone right now getting this fixed. Thanks, Jim Also on the voicemail he states not to worry and to extend this to the dvinfo community... So this should work out ok.... I'm saving all communication... Bob

December 17th, 2007, 02:27 PM	#29
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Bob thank you, and most important thank you to B&H Photo Video. These guys are great!

December 17th, 2007, 02:29 PM	#30
Eric Pascarelli Major Player Join Date: Nov 2007 Location: Los Angeles, CA Posts: 498	My dealer said something similar, and is expects an official correspondence from Sony later today. He said that the rebate people were probably not aware that some cameras were delivered before 1-Dec and are trained to follow the letter of the law when dealing with promotions.