Camera with a green tint on all

Richard Zlamany · August 15th, 2007, 11:00 AM

Well I was suppose to receive the cam today. I didn't. Turns out the professional Sony Repair center forgot to ship it. Now they are rushing it to me overnight.

All I have to say is this repair center is the worst I have ever dealt with. They are anything but professional. They overcharged me and forgot to ship the cam. How can I have the confidence that the cam is even fixed? The cam was fixed last week, but not shipped.

My advice to others; if you deal with this so-called pro sony repair center in NJ, stay on top of them, or you may find yourself falling through the cracks of a giant sleeping corporation. I've been overcharged and forgotten about. Thanks Sony.

I thought by buying a pd170 I had access to a serious professional Sony repair center. I can see there is no advantage in going to the profesional center. They are absolutley the worst.

They don't even send an email with a tracking # when your repair is complete. You just hang around your front door for about a week hoping the repair was sent because Sony customers have nothing better to do.

Hell, they don't even send an itemize list of the repairs before you pay.
I don't see how Sony customers are willing to put up with this.

Maurizio Panella · September 3rd, 2007, 12:17 PM

I think I have the same problem. After 4 years of good works the image now is totally without red tint.

Ron Jones · September 4th, 2007, 07:46 AM

Had same problem. Sent to Sony, they fixed in about 10 days. No charge

Check out the link below.

http://esupport.sony.com/perl/news-i...EN&news_id=118

Ron

Maurizio Panella · September 4th, 2007, 10:56 AM

Quote:

Originally Posted by Ron Jones

Had same problem. Sent to Sony, they fixed in about 10 days. No charge

Check out the link below.

http://esupport.sony.com/perl/news-i...EN&news_id=118

Ron

Page not found.

Richard Zlamany · September 4th, 2007, 11:51 AM

Be careful. My serial number was not listed on the internet, but when I called Sony they said it was included in the list of defective Sony products.
Then they charged me over $600 for the repair. I had to call many times to get them to understand that my cam was defective. I am still waiting to see an actual Bill with the list of repairs. I do not like the way the repair center is run and I do not agree with the flat rate repair. I guess have to find a place locally that I can trust or go back to Armatos for the next problem or cleaning. I am not spending $600 for a head cleaning at Sony.

Boyd Ostroff · September 5th, 2007, 06:53 AM

Sorry to hear about all your problems Richard. But I'm glad you were finally able to get some relief for all your time.

I think this thread has pretty well run its course so it's now closed.

August 15th, 2007, 11:00 AM	#16
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Well I was suppose to receive the cam today. I didn't. Turns out the professional Sony Repair center forgot to ship it. Now they are rushing it to me overnight. All I have to say is this repair center is the worst I have ever dealt with. They are anything but professional. They overcharged me and forgot to ship the cam. How can I have the confidence that the cam is even fixed? The cam was fixed last week, but not shipped. My advice to others; if you deal with this so-called pro sony repair center in NJ, stay on top of them, or you may find yourself falling through the cracks of a giant sleeping corporation. I've been overcharged and forgotten about. Thanks Sony. I thought by buying a pd170 I had access to a serious professional Sony repair center. I can see there is no advantage in going to the profesional center. They are absolutley the worst. They don't even send an email with a tracking # when your repair is complete. You just hang around your front door for about a week hoping the repair was sent because Sony customers have nothing better to do. Hell, they don't even send an itemize list of the repairs before you pay. I don't see how Sony customers are willing to put up with this.

September 3rd, 2007, 12:17 PM	#17
Maurizio Panella Regular Crew Join Date: Feb 2003 Location: Reggio Emilia Italy Posts: 63	I think I have the same problem. After 4 years of good works the image now is totally without red tint.

September 4th, 2007, 07:46 AM	#18
Ron Jones Regular Crew Join Date: Apr 2004 Location: Boston, MA Posts: 95	Had same problem. Sent to Sony, they fixed in about 10 days. No charge Check out the link below. http://esupport.sony.com/perl/news-i...EN&news_id=118 Ron

September 4th, 2007, 11:51 AM	#20
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Be careful. My serial number was not listed on the internet, but when I called Sony they said it was included in the list of defective Sony products. Then they charged me over $600 for the repair. I had to call many times to get them to understand that my cam was defective. I am still waiting to see an actual Bill with the list of repairs. I do not like the way the repair center is run and I do not agree with the flat rate repair. I guess have to find a place locally that I can trust or go back to Armatos for the next problem or cleaning. I am not spending $600 for a head cleaning at Sony.

September 5th, 2007, 06:53 AM	#21
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,802	Sorry to hear about all your problems Richard. But I'm glad you were finally able to get some relief for all your time. I think this thread has pretty well run its course so it's now closed.