Great Mack Repair Experience at DVinfo.net

Joe Gioielli · January 12th, 2007, 01:09 PM

I just wanted to take a moment to tell everyone that I had to use my MACK warrenty for the first time and it was great. All I had to pay is shipping.

Service was fast, turn around time was about 4 weeks.

Thanks
Joe

J. Stephen McDonald · January 20th, 2007, 02:49 AM

Quote:

Originally Posted by Joe Gioielli

I just wanted to take a moment to tell everyone that I had to use my MACK warranty for the first time and it was great. All I had to pay is shipping.

Service was fast, turn around time was about 4 weeks.

Thanks
Joe

The last time I used an extended warranty for a camcorder, it was with a company that allowed me to take it to a local repair shop. The turnaround time was one day and the only shipping charge was the calories I burned, riding my bicycle to the shop.

Gary Burlingame · January 22nd, 2007, 12:50 AM

I, too, had a great first experience sending my camcorder (Sony PD 170) to Mack Camera for repair. They fixed everything that needed repairing (a faulty firewire port and a sound problem that resulted in audio dropouts) and all I paid for was the shipping. Although they told me on the phone that it could take 4-5 weeks for the repairs, I had the camera back within a week! Great service!

January 12th, 2007, 01:09 PM	#1
Joe Gioielli Regular Crew Join Date: Mar 2003 Location: New Port Richey, Fl Posts: 142	Great Mack Repair Experience I just wanted to take a moment to tell everyone that I had to use my MACK warrenty for the first time and it was great. All I had to pay is shipping. Service was fast, turn around time was about 4 weeks. Thanks Joe __________________ Why ask me? I thought you were in charge!

January 22nd, 2007, 12:50 AM	#3
Gary Burlingame Regular Crew Join Date: Dec 2006 Location: Bellevue, WA Posts: 36	Mack Warranty I, too, had a great first experience sending my camcorder (Sony PD 170) to Mack Camera for repair. They fixed everything that needed repairing (a faulty firewire port and a sound problem that resulted in audio dropouts) and all I paid for was the shipping. Although they told me on the phone that it could take 4-5 weeks for the repairs, I had the camera back within a week! Great service!