Sound "skips" in recording and playing at DVinfo.net

Denise Gunnerson · February 2nd, 2003, 05:39 PM

I have been using the Sony VX2000 for 2 years, with the BeachTek audio adaptor for connection to sound boards. A couple months ago, I started having sound problems. There are gaps or skips in the sound -- this happens when I record from the sound board or from the built-in microphone, and it skips when playing back a tape (a tape that I recorded elsewhere, with no sound problems on the tape).
I sent the camera to Sony for repairs, and they replaced 4 parts and said it was fixed. I made 1-2 recordings after I got it back, and the sound problems started occuring again.
Has anyone had similar problems -- and did you find a solution?
I'm desperate -- THANKS!

Mike Rehmus · February 2nd, 2003, 09:44 PM

Call Sony and get them to pay to pick up the camera and fix it for free. Tell them this is a repeat return for repair. That normally speeds them up but you have to keep on top of them.

They should pay for you to return the camera and ship it back to you both ways via FedEx. In fact, they should arrange to have the camera picked up.

It kinda sounds like the heads are worn out.

Denise Gunnerson · February 3rd, 2003, 06:05 AM

Thanks Mike --

I already contacted Sony -- they said they'll try to fix it again (for free, thankfully). They said they replaced 4 parts last time, so I guess I thought they had already replaced the heads.

Hopefully they'll be able to fix it -- if not, they said they'd give me a new one (that sounds too good to be true!).

Thanks again --

Denise :-)

Mike Rehmus · February 5th, 2003, 01:59 PM

Well, they gave me a new PD150 last month. They normally don't make those statements lightly.

Keep after them and good luck.

A few thoughts.

I am assuming the Beachtek isn't the problem and that the 1/8" microphone input socket on the camera isn't being stressed by the cable from the Beachtek. That is a common problem with all these XLR adapter setups. They can put too much pressure on the camera microphone socket and the springs inside the connector finally fail.

I guess a way to tell would be to record video and sound in VTR mode and play it back. If that works, then it's in the audio circuitry somewhere around the microphone (circuit-wise). If it is still there, then the transport or the audio circuit has a problem.

Denise Gunnerson · February 5th, 2003, 08:20 PM

Thanks again for your input!

I'll be talking to them about the repairs as soon as they receive the camera, and I'll ask them what they have checked -- at least this time I'll know what questions to ask.

Thanks again!

Mike Carroll · May 2nd, 2003, 04:35 PM

I'm having a similar problem with a PD-150 that I just bought [second hand].
Was your's new?
Thanks.
I posted a description of my problems today - 5-2-2003.

Denise Gunnerson · May 3rd, 2003, 02:35 AM

My Sony VX2000 was new -- I bought it 2 years ago. I sent it back to Sony twice, but they finally fixed it -- at least it seems OK so far!

February 2nd, 2003, 05:39 PM	#1
Denise Gunnerson Tourist Join Date: Jan 2003 Location: Massillon, Ohio Posts: 4	Sound "skips" in recording and playing I have been using the Sony VX2000 for 2 years, with the BeachTek audio adaptor for connection to sound boards. A couple months ago, I started having sound problems. There are gaps or skips in the sound -- this happens when I record from the sound board or from the built-in microphone, and it skips when playing back a tape (a tape that I recorded elsewhere, with no sound problems on the tape). I sent the camera to Sony for repairs, and they replaced 4 parts and said it was fixed. I made 1-2 recordings after I got it back, and the sound problems started occuring again. Has anyone had similar problems -- and did you find a solution? I'm desperate -- THANKS! __________________ Denise Gunnerson The Crowning Touch

February 2nd, 2003, 09:44 PM	#2
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	Call Sony and get them to pay to pick up the camera and fix it for free. Tell them this is a repeat return for repair. That normally speeds them up but you have to keep on top of them. They should pay for you to return the camera and ship it back to you both ways via FedEx. In fact, they should arrange to have the camera picked up. It kinda sounds like the heads are worn out. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!

February 3rd, 2003, 06:05 AM	#3
Denise Gunnerson Tourist Join Date: Jan 2003 Location: Massillon, Ohio Posts: 4	Thanks Mike -- I already contacted Sony -- they said they'll try to fix it again (for free, thankfully). They said they replaced 4 parts last time, so I guess I thought they had already replaced the heads. Hopefully they'll be able to fix it -- if not, they said they'd give me a new one (that sounds too good to be true!). Thanks again -- Denise :-) __________________ Denise Gunnerson The Crowning Touch

February 5th, 2003, 01:59 PM	#4
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	Well, they gave me a new PD150 last month. They normally don't make those statements lightly. Keep after them and good luck. A few thoughts. I am assuming the Beachtek isn't the problem and that the 1/8" microphone input socket on the camera isn't being stressed by the cable from the Beachtek. That is a common problem with all these XLR adapter setups. They can put too much pressure on the camera microphone socket and the springs inside the connector finally fail. I guess a way to tell would be to record video and sound in VTR mode and play it back. If that works, then it's in the audio circuitry somewhere around the microphone (circuit-wise). If it is still there, then the transport or the audio circuit has a problem. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!

February 5th, 2003, 08:20 PM	#5
Denise Gunnerson Tourist Join Date: Jan 2003 Location: Massillon, Ohio Posts: 4	Thanks again for your input! I'll be talking to them about the repairs as soon as they receive the camera, and I'll ask them what they have checked -- at least this time I'll know what questions to ask. Thanks again! __________________ Denise Gunnerson The Crowning Touch

May 2nd, 2003, 04:35 PM	#6
Mike Carroll New Boot Join Date: May 2003 Location: Sacramento, CA Posts: 16	DID IT GET FIXED? I'm having a similar problem with a PD-150 that I just bought [second hand]. Was your's new? Thanks. I posted a description of my problems today - 5-2-2003. __________________ Mike Carroll Sacramento, CA

May 3rd, 2003, 02:35 AM	#7
Denise Gunnerson Tourist Join Date: Jan 2003 Location: Massillon, Ohio Posts: 4	My Sony VX2000 was new -- I bought it 2 years ago. I sent it back to Sony twice, but they finally fixed it -- at least it seems OK so far! __________________ Denise Gunnerson The Crowning Touch