White Balance problem at DVinfo.net

Kristy Miklas · September 9th, 2005, 09:32 PM

The last time we used our camera, it worked great. Tonight when we took it out to video, the color is all out of balance. The white balance does not appear to be working. We tried automatically setting the white balance and manually setting the white balance with no luck. The picture appears green. I checked the Sony website for repair and they have a flat rate fee of $450! Does anyone have any suggestions for having the white balance repaired? Is it possible to fix this? Where should we take it? Any advice would be appreciated.

David Cahall · September 9th, 2005, 09:57 PM

wow this is really crazy but the same exact thing has happend to me... except the only thing is that there is a yellow tint instead. im thinking that possibly one of the ccd's has gone bad in the camera but im not to sure.. if anyone knows anything about this problem please help us.

Richard Zlamany · September 9th, 2005, 10:24 PM

Did you try the reset button?

Kristy Miklas · September 10th, 2005, 07:08 AM

Yes, we did. Unfortunately that did not help. Any other suggestions?

Pat Sherman · September 17th, 2005, 07:02 AM

Does it actually write to tape with a green tint or is it just viewing the LCD or Viewfinder shows a tint?

Kristy Miklas · September 17th, 2005, 07:15 AM

Yes, it was recording that way...it wasn't just the viewfinder.

I talked to someone from a Sony Authorized Repair shop and this is what he said: "The color information is not being processed, the red and blue. Only the luminance is getting through." We sent it in to be repaired. The estimate is around $300-400. Kind of stinks for a camera that is less than 3 years old. Have been very happy with it other than that.

Mike Rehmus · September 17th, 2005, 07:40 AM

There has been a pattern of this happening to the 170/2100 cameras that hasn't shown up on the 150/2000 cameras nor the VX-1000's, etc.. I've not heard of it occuring to any other class of cameras at all.

I'd have another talk with the Sony tech rep (not the repair center) and suggest that they have a design/manufacturing defect that is all to prevalent and maybe they need to pay for the repairs.

Kristy Miklas · September 17th, 2005, 10:15 AM

Thanks for the advice. I will call Sony on Monday and see what they say. I agree if it is a prevalent problem, they should pay for the repair.

David Cahall · October 10th, 2005, 08:27 PM

http://esupport.sony.com/perl/news-i...000&news_id=95

here is the link to sony ther repairing the camera for free

Kristy Miklas · October 25th, 2005, 09:31 PM

Looks like Mike Rehmus was right on the money....someone (not me) or enough someones must have done some complaining, but Sony has acknowledged a defect and is now covering the repairs for a period of 2 years! The previous poster posted the link to their website blurb. They have arranged to pick up our camera, will repair it within 2 weeks, and send it back. It will be covered from further problems for 2 more years. We are very impressed. After resigning ourselves that we would need to pay for this $700 repair, Sony is picking up the tab.

Mike Rehmus · October 25th, 2005, 09:37 PM

They have always been very good to me, replacing my PD150 with a brand new camera after about 15 months of use on the old unit. But you must talk with the tech reps, not the repair center to obtain this type of help.

It keeps me going back to Sony.

September 9th, 2005, 09:32 PM	#1
Kristy Miklas New Boot Join Date: Apr 2005 Location: Chaska, MN Posts: 5	White Balance problem The last time we used our camera, it worked great. Tonight when we took it out to video, the color is all out of balance. The white balance does not appear to be working. We tried automatically setting the white balance and manually setting the white balance with no luck. The picture appears green. I checked the Sony website for repair and they have a flat rate fee of $450! Does anyone have any suggestions for having the white balance repaired? Is it possible to fix this? Where should we take it? Any advice would be appreciated. __________________ Kristy Miklas KC Video Productions

September 10th, 2005, 07:08 AM	#4
Kristy Miklas New Boot Join Date: Apr 2005 Location: Chaska, MN Posts: 5	Reset button Yes, we did. Unfortunately that did not help. Any other suggestions? __________________ Kristy Miklas KC Video Productions

September 17th, 2005, 07:15 AM	#6
Kristy Miklas New Boot Join Date: Apr 2005 Location: Chaska, MN Posts: 5	Yes, it was recording that way...it wasn't just the viewfinder. I talked to someone from a Sony Authorized Repair shop and this is what he said: "The color information is not being processed, the red and blue. Only the luminance is getting through." We sent it in to be repaired. The estimate is around $300-400. Kind of stinks for a camera that is less than 3 years old. Have been very happy with it other than that. __________________ Kristy Miklas KC Video Productions

September 17th, 2005, 07:40 AM	#7
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	There has been a pattern of this happening to the 170/2100 cameras that hasn't shown up on the 150/2000 cameras nor the VX-1000's, etc.. I've not heard of it occuring to any other class of cameras at all. I'd have another talk with the Sony tech rep (not the repair center) and suggest that they have a design/manufacturing defect that is all to prevalent and maybe they need to pay for the repairs. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!

September 17th, 2005, 10:15 AM	#8
Kristy Miklas New Boot Join Date: Apr 2005 Location: Chaska, MN Posts: 5	Thanks for the advice. I will call Sony on Monday and see what they say. I agree if it is a prevalent problem, they should pay for the repair. __________________ Kristy Miklas KC Video Productions

September 9th, 2005, 09:57 PM	#2
David Cahall Tourist Join Date: Sep 2005 Posts: 2	wow this is really crazy but the same exact thing has happend to me... except the only thing is that there is a yellow tint instead. im thinking that possibly one of the ccd's has gone bad in the camera but im not to sure.. if anyone knows anything about this problem please help us.

September 9th, 2005, 10:24 PM	#3
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Did you try the reset button?

September 17th, 2005, 07:02 AM	#5
Pat Sherman Major Player Join Date: Feb 2005 Location: DuPont, Wa Posts: 325	Does it actually write to tape with a green tint or is it just viewing the LCD or Viewfinder shows a tint?

October 10th, 2005, 08:27 PM	#9
David Cahall Tourist Join Date: Sep 2005 Posts: 2	http://esupport.sony.com/perl/news-i...000&news_id=95 here is the link to sony ther repairing the camera for free

October 25th, 2005, 09:31 PM	#10
Kristy Miklas New Boot Join Date: Apr 2005 Location: Chaska, MN Posts: 5	Sony comes through! Looks like Mike Rehmus was right on the money....someone (not me) or enough someones must have done some complaining, but Sony has acknowledged a defect and is now covering the repairs for a period of 2 years! The previous poster posted the link to their website blurb. They have arranged to pick up our camera, will repair it within 2 weeks, and send it back. It will be covered from further problems for 2 more years. We are very impressed. After resigning ourselves that we would need to pay for this $700 repair, Sony is picking up the tab. __________________ Kristy Miklas KC Video Productions

October 25th, 2005, 09:37 PM	#11
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	They have always been very good to me, replacing my PD150 with a brand new camera after about 15 months of use on the old unit. But you must talk with the tech reps, not the repair center to obtain this type of help. It keeps me going back to Sony. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!