Defective PD170 and B&H at DVinfo.net

Bob Harotunian · September 30th, 2004, 07:18 AM

On an earlier post, I mentioned a problem I was having with a new PD170 purchased from B&H. I believe the camera has a defective tape compartment that won't latch securely without many tries. On another forum, this problem has also been reported by PD170 owners.

I also found out yesterday that B&H is closed for a holiday until OCTOBER 10. That puts me beyond their 7 day video return policy. I'm not sure what to do since B&H says on their website that returns must be accompanied by an RMA and you must call Customer Service. Well, nobody's answering their phones and all E-mail bounces back. This really ticks me off since we planned on using this camera for upcoming weddings.

Any advice would be appreciated.
Bob

Mike Rehmus · September 30th, 2004, 09:03 AM

Send them a fax or a letter (registered) informing them of the problem and your intent to return the camera for replacement or whatever as soon as they open.

I don't think you can just return the camera without a Returned Goods Authorization although you can check that out on their website. If they don't require it, then maybe you should send the camera back before the 7 days elapse.

Jeff Donald · September 30th, 2004, 02:12 PM

Do not send the camera back without a RMA. Call them when they reopen and they will stand behind their product even though the return period has expired. A fax would also be a good idea, as Mike suggests.

Bob Harotunian · September 30th, 2004, 02:23 PM

Thanks guys...I sent a Delivery Confirmation letter to B&H postmarked today. Hope that covers it.

September 30th, 2004, 07:18 AM	#1
Bob Harotunian Major Player Join Date: Mar 2003 Location: Somerville, MA Posts: 360	Defective PD170 and B&H On an earlier post, I mentioned a problem I was having with a new PD170 purchased from B&H. I believe the camera has a defective tape compartment that won't latch securely without many tries. On another forum, this problem has also been reported by PD170 owners. I also found out yesterday that B&H is closed for a holiday until OCTOBER 10. That puts me beyond their 7 day video return policy. I'm not sure what to do since B&H says on their website that returns must be accompanied by an RMA and you must call Customer Service. Well, nobody's answering their phones and all E-mail bounces back. This really ticks me off since we planned on using this camera for upcoming weddings. Any advice would be appreciated. Bob

September 30th, 2004, 09:03 AM	#2
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	Send them a fax or a letter (registered) informing them of the problem and your intent to return the camera for replacement or whatever as soon as they open. I don't think you can just return the camera without a Returned Goods Authorization although you can check that out on their website. If they don't require it, then maybe you should send the camera back before the 7 days elapse. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!

September 30th, 2004, 02:12 PM	#3
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Do not send the camera back without a RMA. Call them when they reopen and they will stand behind their product even though the return period has expired. A fax would also be a good idea, as Mike suggests. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

September 30th, 2004, 02:23 PM	#4
Bob Harotunian Major Player Join Date: Mar 2003 Location: Somerville, MA Posts: 360	Thanks guys...I sent a Delivery Confirmation letter to B&H postmarked today. Hope that covers it.