Technician or Help for VX2000 at DVinfo.net

Rick Arnold · August 14th, 2004, 06:09 PM

One of my Sony VX2000s started dropping frames and the audio started cutting out. I took it to a local technician and he said that the pinch rollers needed replaced. To make a long story short after months of picking my camera up and taking it back to this guy unsatisisfied it is worse now than the first day I brought it in. I am tired of messing with this guy who obviously does not know what he is doing. The camera still drops frames and the audio still cuts out, and add to that now any tape recorded in this particular camera can not be played sucessfully in my other VX2000s. It seems to me that the alignment is off.
1. Is this a common problem? Any suggestions?
2. Does anybody have a good technician they can reccomend? I am willing to send the camera out if I know the person knows what they are doing.

thans fo the help
Rick

Jeff Donald · August 14th, 2004, 06:36 PM

Look in your manual and send it to a Sony Authorized Service Center.

Chris Hurd · August 14th, 2004, 08:10 PM

I'm sure Mike Rehmus, this forum's moderator, will heartily agree with Jeff Donald and myself when we say that you must send the camcorder only to the Sony Factory Service Center, which I believe is located in the Atlanta area.

Mike Rehmus · August 16th, 2004, 12:36 PM

Hmmm? Oh, Yes indeed. Harump.

There are only two service centers I trust to work on my Sony gear. Sony is one of them, Armatos is the other.

But if you need heads (and I think you do) Sony is the place to go. If the transport is really worn, you will get a new one instead of bits and pieces. The 2000 still falls under their flat-fee repair policy.

Unfortunately, one of the big differences between the PD150/170 and the VX2000/2100, is the level of service. The Atlanta service center, which offers turnarounds measured in days, is only for Sony pro gear. The VX series have to go to the Sony Consumer repair and that is measured in weeks.

If you need it much quicker, Armatos is usually the place to go. But they can be more expensive. They quoted me $1700 to spruce up a VX-1000.

August 14th, 2004, 06:09 PM	#1
Rick Arnold New Boot Join Date: Oct 2003 Location: Litchfield, IL Posts: 7	Technician or Help for VX2000 One of my Sony VX2000s started dropping frames and the audio started cutting out. I took it to a local technician and he said that the pinch rollers needed replaced. To make a long story short after months of picking my camera up and taking it back to this guy unsatisisfied it is worse now than the first day I brought it in. I am tired of messing with this guy who obviously does not know what he is doing. The camera still drops frames and the audio still cuts out, and add to that now any tape recorded in this particular camera can not be played sucessfully in my other VX2000s. It seems to me that the alignment is off. 1. Is this a common problem? Any suggestions? 2. Does anybody have a good technician they can reccomend? I am willing to send the camera out if I know the person knows what they are doing. thans fo the help Rick

August 14th, 2004, 06:36 PM	#2
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Look in your manual and send it to a Sony Authorized Service Center. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

August 14th, 2004, 08:10 PM	#3
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	I'm sure Mike Rehmus, this forum's moderator, will heartily agree with Jeff Donald and myself when we say that you must send the camcorder only to the Sony Factory Service Center, which I believe is located in the Atlanta area. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 16th, 2004, 12:36 PM	#4
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	Hmmm? Oh, Yes indeed. Harump. There are only two service centers I trust to work on my Sony gear. Sony is one of them, Armatos is the other. But if you need heads (and I think you do) Sony is the place to go. If the transport is really worn, you will get a new one instead of bits and pieces. The 2000 still falls under their flat-fee repair policy. Unfortunately, one of the big differences between the PD150/170 and the VX2000/2100, is the level of service. The Atlanta service center, which offers turnarounds measured in days, is only for Sony pro gear. The VX series have to go to the Sony Consumer repair and that is measured in weeks. If you need it much quicker, Armatos is usually the place to go. But they can be more expensive. They quoted me $1700 to spruce up a VX-1000. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!