PDX10 Service/Repair Options at DVinfo.net

John Miller · December 2nd, 2007, 05:35 PM

Hello,

My PDX10 has started showing symptoms of head wear (see thumbnail). I've tried a Sony cleaning cassette but to no avail. (All tapes play this way and play perfectly in other cams/decks.)

Does anyone know of a good service/repair option? I suspect I will need to send it to a Sony depot in the US. I understand Sony have a flat fee - any information about that? Are there non-Sony alternatives?

Many thanks,

John.

Boyd Ostroff · December 2nd, 2007, 06:58 PM

Hi John. Sorry to hear about your camera. Info on Sony pro service centers is here: http://bssc.sel.sony.com/Broadcastan...eCenters.shtml

Eric Stemen · December 3rd, 2007, 12:36 PM

Sony's website told me to send mine to http://www.precisioncamera.com/

but I would go through Sony's site and see what they recommend for repair.

My repair on my vx was just a little over $500 and seems to work perfect now.

Boyd Ostroff · December 4th, 2007, 07:32 AM

Keep in mind that the VX series is part of Sony's consumer line. The PDX-10 is (was) part of their line of pro cameras. Service on the pro cameras is handled completely differently than consumer units.

John Miller · December 4th, 2007, 09:02 AM

Thank you both for the recommendations.

Eric Stemen · December 4th, 2007, 01:03 PM

I did not know that.

Boyd Ostroff · December 4th, 2007, 01:17 PM

Actually this has always been one argument for purchasing the "pro" versions of Sony cameras. The PDX-10 was the pro version of the TRV-950. The PD-150, PD-170, HVR-A1, HVR-Z1 and HVR-V1 are all from Sony's Pro division while the VX-2000, VX-2100, HDR-FX1 and HDR-FX7 are from the consumer division.

I'm lucky in that I've never needed to send a Sony camera out for repair. But reading other accounts here at DVinfo, people report much faster turnaround times and better customer support when dealing with the pro division.

December 2nd, 2007, 05:35 PM	#1
John Miller Major Player Join Date: Oct 2005 Location: Hillsborough, NC, USA Posts: 968	PDX10 Service/Repair Options Hello, My PDX10 has started showing symptoms of head wear (see thumbnail). I've tried a Sony cleaning cassette but to no avail. (All tapes play this way and play perfectly in other cams/decks.) Does anyone know of a good service/repair option? I suspect I will need to send it to a Sony depot in the US. I understand Sony have a flat fee - any information about that? Are there non-Sony alternatives? Many thanks, John. Attached Images

December 2nd, 2007, 06:58 PM	#2
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,802	Hi John. Sorry to hear about your camera. Info on Sony pro service centers is here: http://bssc.sel.sony.com/Broadcastan...eCenters.shtml

December 3rd, 2007, 12:36 PM	#3
Eric Stemen Major Player Join Date: May 2004 Location: Louisville, KY Posts: 378	Sony's website told me to send mine to http://www.precisioncamera.com/ but I would go through Sony's site and see what they recommend for repair. My repair on my vx was just a little over $500 and seems to work perfect now.

December 4th, 2007, 07:32 AM	#4
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,802	Keep in mind that the VX series is part of Sony's consumer line. The PDX-10 is (was) part of their line of pro cameras. Service on the pro cameras is handled completely differently than consumer units.

December 4th, 2007, 09:02 AM	#5
John Miller Major Player Join Date: Oct 2005 Location: Hillsborough, NC, USA Posts: 968	Thank you both for the recommendations.

December 4th, 2007, 01:03 PM	#6
Eric Stemen Major Player Join Date: May 2004 Location: Louisville, KY Posts: 378	I did not know that.

December 4th, 2007, 01:17 PM	#7
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,802	Actually this has always been one argument for purchasing the "pro" versions of Sony cameras. The PDX-10 was the pro version of the TRV-950. The PD-150, PD-170, HVR-A1, HVR-Z1 and HVR-V1 are all from Sony's Pro division while the VX-2000, VX-2100, HDR-FX1 and HDR-FX7 are from the consumer division. I'm lucky in that I've never needed to send a Sony camera out for repair. But reading other accounts here at DVinfo, people report much faster turnaround times and better customer support when dealing with the pro division.