No video output SDI and HDMI with FS700 at DVinfo.net

Niels Neeskens · May 2nd, 2013, 03:28 AM

Hey everybody,

Maybe somebody else had this problem and can hopefully help us.

All of a sudden we have no video output with both SDI and HDMI with the Sony NEX FS700. For both we have no signal at all now, but it started with our Swit monitor that gave an interference when both the HDMI (connected an tv monitor) and SDI (Swit monitor) were connected. It gave stuttering lines and then it gave a freeze frame. I disconnected the monitor and when a connected it again it had no signal. We tried the Swit monitor with HDMI in our Canon 5D Mark III and it worked fine, just like the tv monitor.

Anybody else had this problem?

Cheers Niels

Chris Medico · May 2nd, 2013, 04:51 AM

If you have the FS700 set for 60p and the monitor output set to progressive it will output a signal that isn't compatible with a lot of monitors.

What framerate do you have the FS700 set for?

Niels Neeskens · May 2nd, 2013, 06:28 AM

Thanks for that Chris. We have it set on 25P so that shouldn't be the problem.

Chris Medico · May 2nd, 2013, 08:11 AM

As a test can you set the SDI/HDMI output to interlaced?

This will be the most compatible output signal and if you still have no output with this setting then the camera has suffered an internal failure.

The only other thing I could recommend is to do a factory reset in the menu to eliminate setup memory corruption as a cause.

Niels Neeskens · May 3rd, 2013, 05:27 AM

Thanks for that Chris. Unfortunately it didn't solve the problem. I can't find the factory reset in the menu. You probably mean the reset above the play button? We tried that and it didn't work.

Chris Medico · May 3rd, 2013, 08:24 AM

That isn't looking good for a simple fix. I suspect only a trip to the nearest Sony service center is going to get you back in the game.

Niels Neeskens · May 3rd, 2013, 08:31 AM

Quote:

Originally Posted by Chris Medico

That isn't looking good for a simple fix. I suspect only a trip to the nearest Sony service center is going to get you back in the game.

I know, all ready got it set up for the trip. Total bummer!

Chris Medico · May 3rd, 2013, 08:33 AM

Let us know what the final result of the service is. Hopefully it isn't a flaw in the camera design.

Niels Neeskens · May 3rd, 2013, 08:36 AM

I will, they promised it will be back within 7 days or we'll get a replacement model.

Colin Froud · May 7th, 2013, 12:04 PM

My FS700 HDMI board has probably never worked. I have had the camera for around 6 months.
I have just sent it back for a warranty repair to Sony.
I have been using the HD/SDI output up until now, but just bought an Arrow Plus wireless unit which needs the HDMI for the video feed.

Colin Froud · May 17th, 2013, 09:56 AM

My camera is still with Sony who are 'awaiting parts' to repair my unit.
They have kindly sent me a brand new one to use.
Unfortunately, this unit also has a faulty HDMI output!

Alister Chapman · May 17th, 2013, 03:18 PM

Two cameras with two faulty HDMI outputs is a little unlikely. I would start to look for reason why the HDMI is either not working or appears not to be working.

For a start is the camera output set to P or I? Many monitors and external devices will only work with I or PsF. Start by ensuring your output is set to 50i. Very few devices will recognise 1920 x 1080 25P.

Colin Froud · May 24th, 2013, 03:53 PM

Hi Alister,
I wish you were right, but unfortunately several professional grade monitors say otherwise, including a Oxygen dct Evolution Pro P3 7" oled, a 24" Evolution Pro grading monitor, a 7" TV logic and an Alphatron viewfinder. All are in fine working order, but none display a HDMI signal, no matter what setting the camera is set to, and I did try your suggestions.
All however display HDSDI with no problems.

Sony still have my camera 2 weeks on as they are awaiting parts, so there definately is a problem.

I have talked to an engineer regarding the problem and they confirm my camera was faulty.

I guess it is sheer bad luck the replacement unit is also faulty!

Eric Darling · May 27th, 2013, 09:10 AM

Not to state the obvious, but did you try several different cables? HDMI cables are notoriously unpredictable.

Colin Froud · May 31st, 2013, 06:45 AM

Hi Eric,
Yep, cables check. It's always the first thing I do when checking any kit problems, but always worth stating the obvious! 14 years in the broadcast industry has taught me that.

The camera has been returned to me today and is now outputting 25p via HDMI to my wireless monitor, just as it should have done in the first place.

The engineers report states there was a fault which has been rectified by replacing components.
Now they just need to repair the replacement hire unit!

May 2nd, 2013, 03:28 AM	#1
Niels Neeskens Regular Crew Join Date: Dec 2004 Location: Almelo Posts: 177	No video output SDI and HDMI with FS700 Hey everybody, Maybe somebody else had this problem and can hopefully help us. All of a sudden we have no video output with both SDI and HDMI with the Sony NEX FS700. For both we have no signal at all now, but it started with our Swit monitor that gave an interference when both the HDMI (connected an tv monitor) and SDI (Swit monitor) were connected. It gave stuttering lines and then it gave a freeze frame. I disconnected the monitor and when a connected it again it had no signal. We tried the Swit monitor with HDMI in our Canon 5D Mark III and it worked fine, just like the tv monitor. Anybody else had this problem? Cheers Niels __________________ Studio MAD www.studiomad.nl

May 2nd, 2013, 04:51 AM	#2
Chris Medico Inner Circle Join Date: Aug 2006 Location: Efland NC, USA Posts: 2,322	Re: No video output SDI and HDMI with FS700 If you have the FS700 set for 60p and the monitor output set to progressive it will output a signal that isn't compatible with a lot of monitors. What framerate do you have the FS700 set for? __________________ http://www.LandYachtMedia.com

May 2nd, 2013, 06:28 AM	#3
Niels Neeskens Regular Crew Join Date: Dec 2004 Location: Almelo Posts: 177	Re: No video output SDI and HDMI with FS700 Thanks for that Chris. We have it set on 25P so that shouldn't be the problem. __________________ Studio MAD www.studiomad.nl

May 2nd, 2013, 08:11 AM	#4
Chris Medico Inner Circle Join Date: Aug 2006 Location: Efland NC, USA Posts: 2,322	Re: No video output SDI and HDMI with FS700 As a test can you set the SDI/HDMI output to interlaced? This will be the most compatible output signal and if you still have no output with this setting then the camera has suffered an internal failure. The only other thing I could recommend is to do a factory reset in the menu to eliminate setup memory corruption as a cause. __________________ http://www.LandYachtMedia.com

May 3rd, 2013, 05:27 AM	#5
Niels Neeskens Regular Crew Join Date: Dec 2004 Location: Almelo Posts: 177	Re: No video output SDI and HDMI with FS700 Thanks for that Chris. Unfortunately it didn't solve the problem. I can't find the factory reset in the menu. You probably mean the reset above the play button? We tried that and it didn't work. __________________ Studio MAD www.studiomad.nl

May 3rd, 2013, 08:24 AM	#6
Chris Medico Inner Circle Join Date: Aug 2006 Location: Efland NC, USA Posts: 2,322	Re: No video output SDI and HDMI with FS700 That isn't looking good for a simple fix. I suspect only a trip to the nearest Sony service center is going to get you back in the game. __________________ http://www.LandYachtMedia.com

May 3rd, 2013, 08:33 AM	#8
Chris Medico Inner Circle Join Date: Aug 2006 Location: Efland NC, USA Posts: 2,322	Re: No video output SDI and HDMI with FS700 Let us know what the final result of the service is. Hopefully it isn't a flaw in the camera design. __________________ http://www.LandYachtMedia.com

May 3rd, 2013, 08:36 AM	#9
Niels Neeskens Regular Crew Join Date: Dec 2004 Location: Almelo Posts: 177	Re: No video output SDI and HDMI with FS700 I will, they promised it will be back within 7 days or we'll get a replacement model. __________________ Studio MAD www.studiomad.nl

May 7th, 2013, 12:04 PM	#10
Colin Froud New Boot Join Date: May 2013 Location: Dorset, uk Posts: 6	Re: No video output SDI and HDMI with FS700 My FS700 HDMI board has probably never worked. I have had the camera for around 6 months. I have just sent it back for a warranty repair to Sony. I have been using the HD/SDI output up until now, but just bought an Arrow Plus wireless unit which needs the HDMI for the video feed.

May 17th, 2013, 09:56 AM	#11
Colin Froud New Boot Join Date: May 2013 Location: Dorset, uk Posts: 6	Re: No video output SDI and HDMI with FS700 My camera is still with Sony who are 'awaiting parts' to repair my unit. They have kindly sent me a brand new one to use. Unfortunately, this unit also has a faulty HDMI output!

May 17th, 2013, 03:18 PM	#12
Alister Chapman Inner Circle Join Date: Dec 2005 Location: Bracknell, Berkshire, UK Posts: 4,957	Re: No video output SDI and HDMI with FS700 Two cameras with two faulty HDMI outputs is a little unlikely. I would start to look for reason why the HDMI is either not working or appears not to be working. For a start is the camera output set to P or I? Many monitors and external devices will only work with I or PsF. Start by ensuring your output is set to 50i. Very few devices will recognise 1920 x 1080 25P. __________________ Alister Chapman, Film-Maker/Stormchaser http://www.xdcam-user.com/alisters-blog/ My XDCAM site and blog. http://www.hurricane-rig.com

May 24th, 2013, 03:53 PM	#13
Colin Froud New Boot Join Date: May 2013 Location: Dorset, uk Posts: 6	Re: No video output SDI and HDMI with FS700 Hi Alister, I wish you were right, but unfortunately several professional grade monitors say otherwise, including a Oxygen dct Evolution Pro P3 7" oled, a 24" Evolution Pro grading monitor, a 7" TV logic and an Alphatron viewfinder. All are in fine working order, but none display a HDMI signal, no matter what setting the camera is set to, and I did try your suggestions. All however display HDSDI with no problems. Sony still have my camera 2 weeks on as they are awaiting parts, so there definately is a problem. I have talked to an engineer regarding the problem and they confirm my camera was faulty. I guess it is sheer bad luck the replacement unit is also faulty!

May 27th, 2013, 09:10 AM	#14
Eric Darling Major Player Join Date: Jun 2006 Location: Savannah, GA Posts: 463	Re: No video output SDI and HDMI with FS700 Not to state the obvious, but did you try several different cables? HDMI cables are notoriously unpredictable.

May 31st, 2013, 06:45 AM	#15
Colin Froud New Boot Join Date: May 2013 Location: Dorset, uk Posts: 6	Re: No video output SDI and HDMI with FS700 Hi Eric, Yep, cables check. It's always the first thing I do when checking any kit problems, but always worth stating the obvious! 14 years in the broadcast industry has taught me that. The camera has been returned to me today and is now outputting 25p via HDMI to my wireless monitor, just as it should have done in the first place. The engineers report states there was a fault which has been rectified by replacing components. Now they just need to repair the replacement hire unit!