Refused Final Cut support for using NX5U at DVinfo.net

John Meeks · May 4th, 2011, 11:24 AM

I have an NX5U camera, which I've been using for months. I use ClipWrap to convert the files to .mov, and I've been having no problems for months.

Today, I'm having trouble with getting Qmaster to segment jobs, so I called Apple's Pro Apps support.

Even though it's been working for months, and Qmaster is many workflow steps away from the camera, and it's almost certainly unrelated, Apple refused to help me because the camera isn't on the "approved devices list".

I thought Apple was supposed to have good support, but apparently not.

May 4th, 2011, 11:24 AM	#1
John Meeks Regular Crew Join Date: May 2010 Location: Middletown, NY, USA Posts: 106	Refused Final Cut support for using NX5U I have an NX5U camera, which I've been using for months. I use ClipWrap to convert the files to .mov, and I've been having no problems for months. Today, I'm having trouble with getting Qmaster to segment jobs, so I called Apple's Pro Apps support. Even though it's been working for months, and Qmaster is many workflow steps away from the camera, and it's almost certainly unrelated, Apple refused to help me because the camera isn't on the "approved devices list". I thought Apple was supposed to have good support, but apparently not.