Error Message

Jeff Bradt · October 12th, 2010, 10:14 AM

I talked to Sony yesterday about my 61:10 focus problem and they told me to document everything and send it in. So I shelled out close to $100 out of my pocket for the shipping and insurance to get the warranty repair (at least I hope they're able to repair it). I also asked them to look at my auto focus and adjust it if possible. I should get it back next week and it will be interesting to see if it has a better functioning auto focus.

I did the firmware update to fix my buffer overflow earlier this year but I asked them to also upgrade to the newest firmware too. Not sure if what I had was the latest.

Ryan Douthit · October 12th, 2010, 12:15 PM

Yup, this was the response I received from the LA repair center:

Quote:

The error code you are getting (61:10) means the lens is not initializing properly, Unfortunately, there is nothing you can do to correct it and you will have to send it in so we can repair it. Please use the attached form when sending equipment in for service.

Ryan Douthit · October 28th, 2010, 03:02 PM

Update: Sent my camera in last week. Today they called and said the lens unit was defective and they'd need to replace it under warranty. Camera should be back in my hands by the end of next week.

Jeff Bradt · October 28th, 2010, 05:58 PM

Update: I received my cam back from Sony yesterday after having focus problems and the 61:10 error. They replaced the lens assembly (whatever that means). I haven't fully tested it yet but it appears to be better. I'll report back later after a thorough test at a wedding this weekend.

October 12th, 2010, 10:14 AM	#16
Jeff Bradt Regular Crew Join Date: Jan 2005 Location: Simpsonville SC Posts: 133	I talked to Sony yesterday about my 61:10 focus problem and they told me to document everything and send it in. So I shelled out close to $100 out of my pocket for the shipping and insurance to get the warranty repair (at least I hope they're able to repair it). I also asked them to look at my auto focus and adjust it if possible. I should get it back next week and it will be interesting to see if it has a better functioning auto focus. I did the firmware update to fix my buffer overflow earlier this year but I asked them to also upgrade to the newest firmware too. Not sure if what I had was the latest. __________________ Jeff

October 28th, 2010, 05:58 PM	#19
Jeff Bradt Regular Crew Join Date: Jan 2005 Location: Simpsonville SC Posts: 133	Update: I received my cam back from Sony yesterday after having focus problems and the 61:10 error. They replaced the lens assembly (whatever that means). I haven't fully tested it yet but it appears to be better. I'll report back later after a thorough test at a wedding this weekend. __________________ Jeff

October 28th, 2010, 03:02 PM	#18
Ryan Douthit Major Player Join Date: Feb 2006 Location: Kirkland, WA Posts: 474	Update: Sent my camera in last week. Today they called and said the lens unit was defective and they'd need to replace it under warranty. Camera should be back in my hands by the end of next week.