Where to register my Nex-EA50? at DVinfo.net

Bert Bouwmeester · January 24th, 2013, 02:27 PM

Hi all,

Tried to register my camera at Sony's website, but at the consumer site the Nex-EA50 can't be selected as a product to register. So I created an account on the Sony pro site, but there I can't register anything.
Anyone knows how I can register this fine cam?

Thanks,
Bert.

James Manford · January 24th, 2013, 03:23 PM

Sorry for sounding like an idiot.

But what will registering the camera do?

I thought any repairs etc is done by contacting the vendor you purchased it from?

Dmitri Zigany · January 24th, 2013, 08:53 PM

I'm been wondering about this too.

It's stated that the EA50 comes with "Prime Support". Somewhere it said that the forms/registrations would be filled by vendor. But as I ordered mine online I have no idea if it's in effect or not.

Bert Bouwmeester · January 25th, 2013, 12:27 AM

Quote:

Originally Posted by James Manford

Sorry for sounding like an idiot. But what will registering the camera do?

By registering consumer products at Sony you quite often get 10 or 20% off on your next order at Sony's web-shop. Great for ordering extra filters, faster battery loaders, bags etc.

And if Sony likes to mimic Panasonic (that offers 3 years warranty on professional products) I would be very happy registering the camera.

Paul Wood · January 25th, 2013, 02:22 AM

With my last purchase, the dealer registered the sale with Sony Europe, then sends you the info (by email) which enables you to register with Prime Support - takes a week or so, but it works OK.

Dmitri Zigany · January 25th, 2013, 07:03 PM

Hmm, maybe I need to call my dealer. But then I'll be up all night again ;)

Chris Harding · January 25th, 2013, 08:25 PM

Similar situation with Sony Australia too.

The model number is not accepted so I sent them an enquiry as to how to register the product with them so they have it on record should there be a warrany repair. Usually here when you buy something you get a registration card which you fill in and send back but along with the disks and documents the closest I got was the terms of the warranty

If I get any joy I'll let you know the procedure

Chris

Paul Wood · January 26th, 2013, 04:21 AM

From the Sony.eu website -

¨If you have purchased a Sony product from a Sony Specialist Dealer and your product includes our standard PrimeSupport agreement as part of the purchase price, or you have paid for a PrimeSupport agreement, then you do not need to do anything. Your Sony Specialist Dealer will register you for your PrimeSupport agreement and you will receive an email from us confirming your registration details.¨

4 days after my purchase, I got a mail from Sony - with links enabling me to complete the Prime Support agreement, and next day, a confirmation mail. - I tried posting a copy, but its in Spanish, so thought it would be easier not to!

At least in Europe thats how it works, I guess other parts of the world will be the same.

p.s. I forgot to add that it was also an online purchase....

Mike Beckett · January 26th, 2013, 05:43 AM

Quote:

Originally Posted by Bert Bouwmeester

By registering consumer products at Sony you quite often get 10 or 20% off on your next order at Sony's web-shop. Great for ordering extra filters, faster battery loaders, bags etc.

And if Sony likes to mimic Panasonic (that offers 3 years warranty on professional products) I would be very happy registering the camera.

Just to clarify this. Sony Prime Support dosn't give you any discounts, but it does give you two years professional cover with Sony, who will repair your camera and supply a replacement during repair time during the two year period. If you keep the camera beyond two years, you can purchase continued Prme Support.

I don't think all countries offer this, but it is a really good backup if it's available.

My last Sony purchase was the same, your dealer has to sign you up. I presume it's a way to ensure that Prime Support is only offered through authorised dealers, and not for grey imports etc.

Dmitri Zigany · January 26th, 2013, 07:05 AM

I never revieved an e-mail.
I've contacted the oline store where I ordered the EA50 from. Let's see what they say.

Chris Harding · January 29th, 2013, 09:01 PM

Hi Guys

Sony Australia Pro department have sent me an email saying that there is no need to register as long as you have your proof of purchase.

Chris

Steven Digges · January 29th, 2013, 10:55 PM

I got what I thought was a strange e-mail today from the dealer I purchased my camera from. It is the biggest "superstore" in NY city and biggest online dealer here in the USA for pro gear (I am being polite because they sponsor this site). They said they needed my serial number so they could get their "retailers rebate". Someone obviously must have forgotten to log it before they shipped it to me.

I sent the serial number back and also took the opportunity to ask about the registration questions being brought up here. As in, is Sony Prime Support offered in the USA? Will you, the retailer be registering this product for me? Etc. He replied "Thank You.". That was it.

Steve

Mike Beckett · January 30th, 2013, 01:29 AM

Be aware that the Sony warranty offering differs from country to country (or at least it used to). So what the EU gets my differ from Aus or USA.

Dmitri Zigany · January 30th, 2013, 01:25 PM

My dealer got back to my mail and said that I should have an email from Sony within a few days. So now I wait and see again :)
I got my EA50 from Creative Video - broadcast & professional solutions and they've been super great.

Bert Bouwmeester · January 30th, 2013, 06:33 PM

Made a call to my dealer who basically said 'Register your camera at Sony yourself, because we don't do it for you'. So I made a call to Sony pro. They told me to mail my address etc to them, together with the serial number of the camera and a scan of the receipt, so they could enable Prime Support. Now awaiting the letter or email from Sony.

January 24th, 2013, 02:27 PM	#1
Bert Bouwmeester New Boot Join Date: Jan 2013 Location: Hoofddorp, the Netherlands Posts: 10	Where to register my Nex-EA50? Hi all, Tried to register my camera at Sony's website, but at the consumer site the Nex-EA50 can't be selected as a product to register. So I created an account on the Sony pro site, but there I can't register anything. Anyone knows how I can register this fine cam? Thanks, Bert.

January 24th, 2013, 03:23 PM	#2
James Manford Trustee Join Date: Jan 2013 Location: London, UK Posts: 1,393	Re: Where to register my Nex-EA50? Sorry for sounding like an idiot. But what will registering the camera do? I thought any repairs etc is done by contacting the vendor you purchased it from?

January 24th, 2013, 08:53 PM	#3
Dmitri Zigany Major Player Join Date: Nov 2012 Location: Berlin, Germany Posts: 286	Re: Where to register my Nex-EA50? I'm been wondering about this too. It's stated that the EA50 comes with "Prime Support". Somewhere it said that the forms/registrations would be filled by vendor. But as I ordered mine online I have no idea if it's in effect or not.

January 25th, 2013, 02:22 AM	#5
Paul Wood Major Player Join Date: Sep 2011 Location: Madrid, Spain Posts: 485	Re: Where to register my Nex-EA50? With my last purchase, the dealer registered the sale with Sony Europe, then sends you the info (by email) which enables you to register with Prime Support - takes a week or so, but it works OK.

January 25th, 2013, 07:03 PM	#6
Dmitri Zigany Major Player Join Date: Nov 2012 Location: Berlin, Germany Posts: 286	Re: Where to register my Nex-EA50? Hmm, maybe I need to call my dealer. But then I'll be up all night again ;)

January 25th, 2013, 08:25 PM	#7
Chris Harding Inner Circle Join Date: Jul 2009 Location: Perth, Western Australia Posts: 8,441	Re: Where to register my Nex-EA50? Similar situation with Sony Australia too. The model number is not accepted so I sent them an enquiry as to how to register the product with them so they have it on record should there be a warrany repair. Usually here when you buy something you get a registration card which you fill in and send back but along with the disks and documents the closest I got was the terms of the warranty If I get any joy I'll let you know the procedure Chris

January 26th, 2013, 04:21 AM	#8
Paul Wood Major Player Join Date: Sep 2011 Location: Madrid, Spain Posts: 485	Re: Where to register my Nex-EA50? From the Sony.eu website - ¨If you have purchased a Sony product from a Sony Specialist Dealer and your product includes our standard PrimeSupport agreement as part of the purchase price, or you have paid for a PrimeSupport agreement, then you do not need to do anything. Your Sony Specialist Dealer will register you for your PrimeSupport agreement and you will receive an email from us confirming your registration details.¨ 4 days after my purchase, I got a mail from Sony - with links enabling me to complete the Prime Support agreement, and next day, a confirmation mail. - I tried posting a copy, but its in Spanish, so thought it would be easier not to! At least in Europe thats how it works, I guess other parts of the world will be the same. p.s. I forgot to add that it was also an online purchase.... Last edited by Paul Wood; January 26th, 2013 at 04:22 AM. Reason: added info

January 26th, 2013, 07:05 AM	#10
Dmitri Zigany Major Player Join Date: Nov 2012 Location: Berlin, Germany Posts: 286	Re: Where to register my Nex-EA50? I never revieved an e-mail. I've contacted the oline store where I ordered the EA50 from. Let's see what they say.

January 29th, 2013, 09:01 PM	#11
Chris Harding Inner Circle Join Date: Jul 2009 Location: Perth, Western Australia Posts: 8,441	Re: Where to register my Nex-EA50? Hi Guys Sony Australia Pro department have sent me an email saying that there is no need to register as long as you have your proof of purchase. Chris

January 29th, 2013, 10:55 PM	#12
Steven Digges Trustee Join Date: Oct 2002 Location: Phoenix, AZ Posts: 1,828	Re: Where to register my Nex-EA50? I got what I thought was a strange e-mail today from the dealer I purchased my camera from. It is the biggest "superstore" in NY city and biggest online dealer here in the USA for pro gear (I am being polite because they sponsor this site). They said they needed my serial number so they could get their "retailers rebate". Someone obviously must have forgotten to log it before they shipped it to me. I sent the serial number back and also took the opportunity to ask about the registration questions being brought up here. As in, is Sony Prime Support offered in the USA? Will you, the retailer be registering this product for me? Etc. He replied "Thank You.". That was it. Steve __________________ www.CorporateShow.com Been at this so long I'm rounding my years of experience down...not up!

January 30th, 2013, 01:29 AM	#13
Mike Beckett Trustee Join Date: Oct 2006 Location: Antrim, Northern Ireland Posts: 1,569	Re: Where to register my Nex-EA50? Be aware that the Sony warranty offering differs from country to country (or at least it used to). So what the EU gets my differ from Aus or USA.

January 30th, 2013, 01:25 PM	#14
Dmitri Zigany Major Player Join Date: Nov 2012 Location: Berlin, Germany Posts: 286	Re: Where to register my Nex-EA50? My dealer got back to my mail and said that I should have an email from Sony within a few days. So now I wait and see again :) I got my EA50 from Creative Video - broadcast & professional solutions and they've been super great.

January 30th, 2013, 06:33 PM	#15
Bert Bouwmeester New Boot Join Date: Jan 2013 Location: Hoofddorp, the Netherlands Posts: 10	Re: Where to register my Nex-EA50? Made a call to my dealer who basically said 'Register your camera at Sony yourself, because we don't do it for you'. So I made a call to Sony pro. They told me to mail my address etc to them, together with the serial number of the camera and a scan of the receipt, so they could enable Prime Support. Now awaiting the letter or email from Sony.