Sony RU Utility at DVinfo.net

Rob Morse · December 1st, 2009, 04:31 PM

I always use the Sony Utility program to stitch my big files together. Today, for some reason it won't work. It keeps adding them as separate files and then I'm missing a frame of video and audio. Has this happened to anyone else? Any ideas?

Adam Gold · December 1st, 2009, 05:47 PM

What's changed on your PC since the last time it worked? You're sure it's exactly one frame because... and you're sure this is the long files that have been split by the MRU?

Rob Morse · December 1st, 2009, 06:03 PM

Nothing on my computer has changed. I tried it another PC just to be sure and it did the same thing. I don't know if it was one frame exactly but it left a gap. I recorded about an hour and it broke into 3 clips. Typically is fuses the clips to be one long clip and it's not doing that for some reason. I formatted it in the MRC-1, same as always. Also, it’s 2 separate cards. The other card had about a ½ hour and should have fused to 1 file but it didn’t. Strange.

Adam Gold · December 1st, 2009, 06:09 PM

Something sounds fishy. Two separate cards would mean separate start and stop times, not a single file that the MRC broke up into multiple files. So that would never fuse properly, I don't think. I'm not aware that the RU Util is meant to fuse non-contiguous files -- I could be wrong.

Oh, wait, you meant that it's happening on two different cards, not that you are trying to fuse files from two different cards to one another, right?

The one hour file (you shot continuously without any stopping or pausing, yes?) broken into three does sound like the type of sub-files the unit creates. Did you check the timecode on each to verify exactly how many frames were missing? If none were actually missing, you could just string them together on a timeline.

Unless I'm misunderstanding something, and that's likely.

I guess I'd just do a clean install and see if that helps.

Rob Morse · December 1st, 2009, 06:16 PM

Adam, I shot a 1/2 hour continuous on one card, which gives me 2 files and a continuous hour on another, which gives me 3 files. I do the same thing all the time. Since it isn't the PC it has to be in the MRC-1 somehow.

What would I do a clean install of?

Adam Gold · December 1st, 2009, 06:22 PM

The RU Util software on your PC, I would think.

Have you tried an "ALL RESET" on the MRC?

Rob Morse · December 1st, 2009, 06:38 PM

The utility unit comes as an .EXE file. It runs itself and has no drivers. I guess I'll try the All Reset. I was hoping I could fix this one or at least find out what it is so it doesn't happen again. Thanks.

Rob Morse · December 20th, 2009, 10:43 AM

Just to complete this post, the "reset" on the MRC1 fixed the issue. I just put in some footage I shot a couple of weeks ago and it stitched the files together perfectly.

Adam Gold · December 20th, 2009, 12:19 PM

Good to know.

December 1st, 2009, 04:31 PM	#1
Rob Morse Major Player Join Date: Feb 2009 Location: Charlotte, NC Posts: 427	Sony RU Utility I always use the Sony Utility program to stitch my big files together. Today, for some reason it won't work. It keeps adding them as separate files and then I'm missing a frame of video and audio. Has this happened to anyone else? Any ideas?

December 20th, 2009, 12:19 PM	#9
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	Good to know. __________________ "It can only be attributable to human error... This sort of thing has cropped up before, and it has always been due to human error."

December 1st, 2009, 05:47 PM	#2
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	What's changed on your PC since the last time it worked? You're sure it's exactly one frame because... and you're sure this is the long files that have been split by the MRU?

December 1st, 2009, 06:03 PM	#3
Rob Morse Major Player Join Date: Feb 2009 Location: Charlotte, NC Posts: 427	Nothing on my computer has changed. I tried it another PC just to be sure and it did the same thing. I don't know if it was one frame exactly but it left a gap. I recorded about an hour and it broke into 3 clips. Typically is fuses the clips to be one long clip and it's not doing that for some reason. I formatted it in the MRC-1, same as always. Also, it’s 2 separate cards. The other card had about a ½ hour and should have fused to 1 file but it didn’t. Strange.

December 1st, 2009, 06:09 PM	#4
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	Something sounds fishy. Two separate cards would mean separate start and stop times, not a single file that the MRC broke up into multiple files. So that would never fuse properly, I don't think. I'm not aware that the RU Util is meant to fuse non-contiguous files -- I could be wrong. Oh, wait, you meant that it's happening on two different cards, not that you are trying to fuse files from two different cards to one another, right? The one hour file (you shot continuously without any stopping or pausing, yes?) broken into three does sound like the type of sub-files the unit creates. Did you check the timecode on each to verify exactly how many frames were missing? If none were actually missing, you could just string them together on a timeline. Unless I'm misunderstanding something, and that's likely. I guess I'd just do a clean install and see if that helps.

December 1st, 2009, 06:16 PM	#5
Rob Morse Major Player Join Date: Feb 2009 Location: Charlotte, NC Posts: 427	Adam, I shot a 1/2 hour continuous on one card, which gives me 2 files and a continuous hour on another, which gives me 3 files. I do the same thing all the time. Since it isn't the PC it has to be in the MRC-1 somehow. What would I do a clean install of?

December 1st, 2009, 06:22 PM	#6
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	The RU Util software on your PC, I would think. Have you tried an "ALL RESET" on the MRC?

December 1st, 2009, 06:38 PM	#7
Rob Morse Major Player Join Date: Feb 2009 Location: Charlotte, NC Posts: 427	The utility unit comes as an .EXE file. It runs itself and has no drivers. I guess I'll try the All Reset. I was hoping I could fix this one or at least find out what it is so it doesn't happen again. Thanks.

December 20th, 2009, 10:43 AM	#8
Rob Morse Major Player Join Date: Feb 2009 Location: Charlotte, NC Posts: 427	Just to complete this post, the "reset" on the MRC1 fixed the issue. I just put in some footage I shot a couple of weeks ago and it stitched the files together perfectly.