FX1 from Apple looks pretty amazing

Jacob Mason · March 31st, 2006, 07:27 PM

Well then, it's a good thing I got my order in.
I have to wait super long before the "estimated" arrival though.
Thanks Robert for that heads up here on DVi.
As for the rest of you, all of your orders are depriving me of my one little camera getting here sooner, you all should feel very ashamed of yourselves. ;)

John C. Chu · March 31st, 2006, 07:57 PM

Well, unfortunately, Apple just cancelled my order.

Excuse me, while I go cry in a corner.

Matt Trubac · March 31st, 2006, 07:59 PM

any explanation? when did you order?

John C. Chu · March 31st, 2006, 08:04 PM

I ordered at 3:25pm EST--which was 12:25 pm pacific.

No explanations, but I can guess why.

A May 12/May 15 ship date is waaaay in the future.

It means...sorry...you snooze, you lose.

Matt Trubac · March 31st, 2006, 08:08 PM

My ship date was April 3. I called apple twice today to confirm the order and the price. They told me the order was confirmed, the price was correct, and the cams would ship monday.

Now my order says cancelled.

:-(

John C. Chu · March 31st, 2006, 08:19 PM

I can only quote the emotional newscaster when the Hindenburg burst into flames...

"Oh the humanity! Oh the humanity!!"

Patricia Lamm · March 31st, 2006, 08:39 PM

Me too. I was told mine would ship today, then in a later call that it would ship overnight on Monday. Now it's cancelled. The official reason is "out of stock". No more stock coming in.

David Mintzer · March 31st, 2006, 09:42 PM

I guess I lucked out---my confirmation said Monday shippment and I haven't received notification of cancellation -----------YET.

Tim Painter · March 31st, 2006, 10:08 PM

Crud.... Well, I thought it was too good to be true. Mine was also cancelled.

Matt Trubac · March 31st, 2006, 10:25 PM

don't get your hopes up... i've talked to three different reps and they all transfer me to the same supervisor, who now answers the phone with a personalized message for me. Extremely courteous customer support. He actually told me our conversation was very unproductive. It states on the apple website that they are committed to customer satisfaction. They offered me $50 off my next apple store order, and I told him I wasn't satisfied with that, after I called and asked a rep earlier today to confirm that these camcorders were in stock, the price was correct, and that it would ship monday.

He told me that the $50.00 off my next apple store order was as far as they were willing to go. I told him that this wasn't really being committed to my satisfaction and that they are willing to do a halfass job but didn't really care about my satisfaction.

I told him I find it hard to believe that a huge company like apple, wouldn't have a computer system in place that automatically keeps track of available stock, and that would tell me my order will ship in less than 24 hours if they really were out of stock. He told me the system is automated, but not realtime.... :-/

He said they would "probably" not be getting anymore in.... i asked probably? will you fulfill my order if you end up getting more stock in? he said no, the order is cancelled indefinitley... and that they can only sell the camcorders at the price sony will allow them to sell them at......

a frustrated apple user!

Matt Trubac · March 31st, 2006, 10:26 PM

Quote:

Originally Posted by David Mintzer

I guess I lucked out---my confirmation said Monday shippment and I haven't received notification of cancellation -----------YET.

sign in to your apple account and i'll guess it will say cancelled.

Pete Tews · April 1st, 2006, 01:16 AM

Even if it was a typo, Apple should honor the lower price. They make a ton of money anyway...

Jacob Mason · April 1st, 2006, 01:41 AM

There are some inconsistencies between what they tell the customers.
I was informed that they ran out of stock.
Not a typographical error as others have reported.
So, which is it?
Maybe it's ruled on a case by case basis?

Pete Tews · April 1st, 2006, 01:44 AM

I think there was definitely something going on... either a typo, or apple just wanted to dump stock. Still, 30% off normal price is extreme. No doubt some were aware as there are some sub 2500$ fx-1's on ebay.

John Kang · April 1st, 2006, 06:46 AM

Well, I just checked out Apple's website. They're not offering any Sony products as far as I could tell on the site.

It looks like they are only offering Canon branded cameras and camcorders.

Did they have a fallout with Sony?

If Apple reps said they would honer the mis-quoted price...shouldn't they live up to their obligations?

And what's up with the price differences between consumer and government? The prices look the same to me.

March 31st, 2006, 07:59 PM	#48
Matt Trubac Major Player Join Date: Oct 2003 Location: Grand Rapids, MI Posts: 286	any explanation? when did you order? __________________ Matt Trubac

March 31st, 2006, 08:08 PM	#50
Matt Trubac Major Player Join Date: Oct 2003 Location: Grand Rapids, MI Posts: 286	My ship date was April 3. I called apple twice today to confirm the order and the price. They told me the order was confirmed, the price was correct, and the cams would ship monday. Now my order says cancelled. :-( __________________ Matt Trubac

March 31st, 2006, 10:25 PM	#55
Matt Trubac Major Player Join Date: Oct 2003 Location: Grand Rapids, MI Posts: 286	don't get your hopes up... i've talked to three different reps and they all transfer me to the same supervisor, who now answers the phone with a personalized message for me. Extremely courteous customer support. He actually told me our conversation was very unproductive. It states on the apple website that they are committed to customer satisfaction. They offered me $50 off my next apple store order, and I told him I wasn't satisfied with that, after I called and asked a rep earlier today to confirm that these camcorders were in stock, the price was correct, and that it would ship monday. He told me that the $50.00 off my next apple store order was as far as they were willing to go. I told him that this wasn't really being committed to my satisfaction and that they are willing to do a halfass job but didn't really care about my satisfaction. I told him I find it hard to believe that a huge company like apple, wouldn't have a computer system in place that automatically keeps track of available stock, and that would tell me my order will ship in less than 24 hours if they really were out of stock. He told me the system is automated, but not realtime.... :-/ He said they would "probably" not be getting anymore in.... i asked probably? will you fulfill my order if you end up getting more stock in? he said no, the order is cancelled indefinitley... and that they can only sell the camcorders at the price sony will allow them to sell them at...... a frustrated apple user! __________________ Matt Trubac

April 1st, 2006, 06:46 AM	#60
John Kang Major Player Join Date: Feb 2005 Location: Seattle, WA Posts: 219	Fx-1 Well, I just checked out Apple's website. They're not offering any Sony products as far as I could tell on the site. It looks like they are only offering Canon branded cameras and camcorders. Did they have a fallout with Sony? If Apple reps said they would honer the mis-quoted price...shouldn't they live up to their obligations? And what's up with the price differences between consumer and government? The prices look the same to me.

March 31st, 2006, 07:27 PM	#46
Jacob Mason Major Player Join Date: Sep 2005 Location: Houston, TX Posts: 205	Well then, it's a good thing I got my order in. I have to wait super long before the "estimated" arrival though. Thanks Robert for that heads up here on DVi. As for the rest of you, all of your orders are depriving me of my one little camera getting here sooner, you all should feel very ashamed of yourselves. ;)

March 31st, 2006, 07:57 PM	#47
John C. Chu Major Player Join Date: Sep 2003 Location: Rego Park , NYC Posts: 665	Well, unfortunately, Apple just cancelled my order. Excuse me, while I go cry in a corner.

March 31st, 2006, 08:04 PM	#49
John C. Chu Major Player Join Date: Sep 2003 Location: Rego Park , NYC Posts: 665	I ordered at 3:25pm EST--which was 12:25 pm pacific. No explanations, but I can guess why. A May 12/May 15 ship date is waaaay in the future. It means...sorry...you snooze, you lose.

March 31st, 2006, 08:19 PM	#51
John C. Chu Major Player Join Date: Sep 2003 Location: Rego Park , NYC Posts: 665	I can only quote the emotional newscaster when the Hindenburg burst into flames... "Oh the humanity! Oh the humanity!!"

March 31st, 2006, 08:39 PM	#52
Patricia Lamm Regular Crew Join Date: Nov 2005 Location: Okemos, MI Posts: 174	Me too. I was told mine would ship today, then in a later call that it would ship overnight on Monday. Now it's cancelled. The official reason is "out of stock". No more stock coming in.

March 31st, 2006, 09:42 PM	#53
David Mintzer Rextilleon Join Date: Apr 2002 Location: Pleasantville, NY Posts: 520	I guess I lucked out---my confirmation said Monday shippment and I haven't received notification of cancellation -----------YET.

March 31st, 2006, 10:08 PM	#54
Tim Painter New Boot Join Date: Apr 2005 Posts: 19	Crud.... Well, I thought it was too good to be true. Mine was also cancelled.

April 1st, 2006, 01:16 AM	#57
Pete Tews Regular Crew Join Date: Jan 2006 Posts: 40	Even if it was a typo, Apple should honor the lower price. They make a ton of money anyway...

April 1st, 2006, 01:41 AM	#58
Jacob Mason Major Player Join Date: Sep 2005 Location: Houston, TX Posts: 205	There are some inconsistencies between what they tell the customers. I was informed that they ran out of stock. Not a typographical error as others have reported. So, which is it? Maybe it's ruled on a case by case basis?

April 1st, 2006, 01:44 AM	#59
Pete Tews Regular Crew Join Date: Jan 2006 Posts: 40	I think there was definitely something going on... either a typo, or apple just wanted to dump stock. Still, 30% off normal price is extreme. No doubt some were aware as there are some sub 2500$ fx-1's on ebay.