Should I get the Mack Warranty with my Z1? at DVinfo.net

Greg Jacobson · February 3rd, 2005, 04:50 PM

Is this Mack Warranty a load of BS where they will try to find reasons not to repair my camera when I need it to be fixed? I am going to use this camera a lot and wondering if this warranty is a good investment or not. I am thinking that the heads will need some maintenace from time to time so that is my main concern.

Anyone with any good or bad experiences?

George A. Ross · February 4th, 2005, 12:30 PM

I had a bad experience with Mack so I will say no. I've purchased several camcorders from B&H since that time & have refused Mack's extended warranty each time.

Jerry Waters · March 27th, 2005, 10:00 AM

My experience with Mack was very good although it was only with a 1 ccd camera I bought 4 years ago. For some reason it went out this last year while still under warranty. They repaired the camera (a JVC) and it works today as well or better than it did when I got it. I was very impressed.

Heath McKnight · March 29th, 2005, 11:47 AM

Yes! I had a Mack warranty foor my XL-1 and they allowed me to send it to Canon. For my HD10, they allow me to send it to JVC. So, yes, buy a Mack warranty!

Hope this helps,

Heath

February 3rd, 2005, 04:50 PM	#1
Greg Jacobson Regular Crew Join Date: Feb 2005 Location: New York Posts: 141	Should I get the Mack Warranty with my Z1? Is this Mack Warranty a load of BS where they will try to find reasons not to repair my camera when I need it to be fixed? I am going to use this camera a lot and wondering if this warranty is a good investment or not. I am thinking that the heads will need some maintenace from time to time so that is my main concern. Anyone with any good or bad experiences?

March 27th, 2005, 10:00 AM	#3
Jerry Waters Regular Crew Join Date: Mar 2005 Location: Dallas, TX Posts: 136	my Mack experience My experience with Mack was very good although it was only with a 1 ccd camera I bought 4 years ago. For some reason it went out this last year while still under warranty. They repaired the camera (a JVC) and it works today as well or better than it did when I got it. I was very impressed. __________________ Jerry Waters Arize Productions

March 29th, 2005, 11:47 AM	#4
Heath McKnight MPS Digital Studios Join Date: Apr 2003 Location: Palm Beach County, Florida Posts: 8,531	Yes! I had a Mack warranty foor my XL-1 and they allowed me to send it to Canon. For my HD10, they allow me to send it to JVC. So, yes, buy a Mack warranty! Hope this helps, Heath __________________ My Final Cut Pro X blog

February 4th, 2005, 12:30 PM	#2
George A. Ross New Boot Join Date: Oct 2002 Location: Brown City, Michigan Posts: 20	I had a bad experience with Mack so I will say no. I've purchased several camcorders from B&H since that time & have refused Mack's extended warranty each time.