HDR-HC9 no video display at DVinfo.net

John Cash · August 4th, 2010, 08:33 AM

I have a 2 year old HDR-HC9 . i took it out Sunday to view some footage and when I hit play, I got timecode counting down, but nothing but a blue screen on the LCD. Closed the LCD and nothing but blue screen in the viewfinder. Hooked up the HDMI cable to my TV and the same thing. Blue screen.
Luckily I have the 3 year warrnaty from B&H . I called and shipped it out yesterday.

Anyone else have this issue before?

Anthony Mozora · August 4th, 2010, 02:42 PM

try to clean the head , i have it once but after I did a head cleaning everything was ok

Chris Soucy · August 5th, 2010, 03:20 AM

Do a search on "blue screen" here on DVinfo, there's no end of stories about it, it seems to be a perrenial problem with HDV recording.

Answer to the questtion: Not a clue.

CS

Adam Gold · August 5th, 2010, 10:11 AM

You're sure you didn't lend it to someone who could have changed the VCR HDV/DV setting? If someone changed it to DV and you shot HDV -- or vice versa -- you'd get the blue screen.

John Cash · August 5th, 2010, 04:19 PM

Yeah Adam, thats what I thought first and checked that. But no one has used it except me . The last thing I did was capture via firewire and it worked fine. Should have tried to clean the head though. Its on its way to the B and H repair service ( third party contractor)

What im amazing is I actually registered the camera and 2 years and one month later I still have a warranty. They told me if they cant fix it I will get 100% of my purchase price back

Adam Gold · August 5th, 2010, 05:12 PM

Good to know you're covered. Please circle back when this is done and let us know how it all resolved.

John Cash · September 28th, 2010, 08:12 AM

Finally got my camera shipped out and it has returned. Nothing wrong but a good head cleaning and adjustment of guides. All is well.

August 4th, 2010, 08:33 AM	#1
John Cash Major Player Join Date: Feb 2007 Location: San Diego CA Posts: 253	HDR-HC9 no video display I have a 2 year old HDR-HC9 . i took it out Sunday to view some footage and when I hit play, I got timecode counting down, but nothing but a blue screen on the LCD. Closed the LCD and nothing but blue screen in the viewfinder. Hooked up the HDMI cable to my TV and the same thing. Blue screen. Luckily I have the 3 year warrnaty from B&H . I called and shipped it out yesterday. Anyone else have this issue before?

August 5th, 2010, 03:20 AM	#3
Chris Soucy Inner Circle Join Date: Feb 2007 Location: Fairfield, Dunedin, New Zealand Posts: 3,689 Images: 18	Hi....... Do a search on "blue screen" here on DVinfo, there's no end of stories about it, it seems to be a perrenial problem with HDV recording. Answer to the questtion: Not a clue. CS

August 5th, 2010, 10:11 AM	#4
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	You're sure you didn't lend it to someone who could have changed the VCR HDV/DV setting? If someone changed it to DV and you shot HDV -- or vice versa -- you'd get the blue screen. __________________ "It can only be attributable to human error... This sort of thing has cropped up before, and it has always been due to human error."

August 5th, 2010, 05:12 PM	#6
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	Good to know you're covered. Please circle back when this is done and let us know how it all resolved. __________________ "It can only be attributable to human error... This sort of thing has cropped up before, and it has always been due to human error."

August 4th, 2010, 02:42 PM	#2
Anthony Mozora Regular Crew Join Date: Apr 2010 Location: Cyprus Posts: 152	try to clean the head , i have it once but after I did a head cleaning everything was ok

August 5th, 2010, 04:19 PM	#5
John Cash Major Player Join Date: Feb 2007 Location: San Diego CA Posts: 253	Yeah Adam, thats what I thought first and checked that. But no one has used it except me . The last thing I did was capture via firewire and it worked fine. Should have tried to clean the head though. Its on its way to the B and H repair service ( third party contractor) What im amazing is I actually registered the camera and 2 years and one month later I still have a warranty. They told me if they cant fix it I will get 100% of my purchase price back

September 28th, 2010, 08:12 AM	#7
John Cash Major Player Join Date: Feb 2007 Location: San Diego CA Posts: 253	Finally got my camera shipped out and it has returned. Nothing wrong but a good head cleaning and adjustment of guides. All is well.