My HVR-A1U goes for warranty work?!?! at DVinfo.net

Jason Donaldson · February 7th, 2008, 06:55 PM

I am thouroughly disappointed. Since I am 15 years old and bought my first rack mountable stereo system, I have NEVER had any of my electronic purchases needing any type of repair. This streak was broken today. I fired up my A1U, checked everything out and cleaned the outside like I do weekly. Normally, I don't ckeck out "Nightvision Mode" but did today...low and behold, the infrared beams no longer work. My A1U is still under warranty, and will have to be shipped to Sony for repair. After calling Henry's, (canadian camera shop where I purchased it), I was told that 4-6 weeks would be needed for the repair. This really sucks, as I have two children under 19 months old that I pretty much film daily.

While I am here, can anyone who has an A1U tell me if my hours on this camera are high, considering I bought it April 24th, 2007:

Operation - 7x10
Drum Run - 6x10
Tape Run - 4x10
Threading - 11x10

Dave Blackhurst · February 7th, 2008, 06:57 PM

I think there is a menu item for turning the supernightshot light on and off... might check that first?

Jason Donaldson · February 7th, 2008, 07:08 PM

Holy good God man...you just saved me weeks of being cameraless.

I flew by that setting numerous times, thinking it was for a "level" of nightshot, ie, the camera has "Super NS", so I just assumed "NS LIGHT" meant "lite"...lol

Thanks so much Dave!

Paul Cascio · February 17th, 2008, 06:01 PM

The streak lives. :-)

James Harring · February 21st, 2008, 05:27 PM

Should it need repair, don't go to the dealer. My understanding is the A1U is a commercial version, so handled by the commercial division. Supposedly the turnaround is pretty quick as they know people who own these things make their living from them. Happily, I've not had to use it.

http://bssc.sel.sony.com/Broadcastan.../support.shtml

Link says North America, hopefully no one reading this will have to use it.

February 7th, 2008, 06:55 PM	#1
Jason Donaldson Regular Crew Join Date: Apr 2007 Location: Ottawa, Ontario Canada Posts: 180	My HVR-A1U goes for warranty work?!?! I am thouroughly disappointed. Since I am 15 years old and bought my first rack mountable stereo system, I have NEVER had any of my electronic purchases needing any type of repair. This streak was broken today. I fired up my A1U, checked everything out and cleaned the outside like I do weekly. Normally, I don't ckeck out "Nightvision Mode" but did today...low and behold, the infrared beams no longer work. My A1U is still under warranty, and will have to be shipped to Sony for repair. After calling Henry's, (canadian camera shop where I purchased it), I was told that 4-6 weeks would be needed for the repair. This really sucks, as I have two children under 19 months old that I pretty much film daily. While I am here, can anyone who has an A1U tell me if my hours on this camera are high, considering I bought it April 24th, 2007: Operation - 7x10 Drum Run - 6x10 Tape Run - 4x10 Threading - 11x10 __________________ HVR-A1u,WCS-999,HVL-20DW2 w/diff,2xAudio-Technica Freeway 600,Flycam 3000,Vegas 7E

February 7th, 2008, 07:08 PM	#3
Jason Donaldson Regular Crew Join Date: Apr 2007 Location: Ottawa, Ontario Canada Posts: 180	Holy good God man...you just saved me weeks of being cameraless. I flew by that setting numerous times, thinking it was for a "level" of nightshot, ie, the camera has "Super NS", so I just assumed "NS LIGHT" meant "lite"...lol Thanks so much Dave! __________________ HVR-A1u,WCS-999,HVL-20DW2 w/diff,2xAudio-Technica Freeway 600,Flycam 3000,Vegas 7E

February 17th, 2008, 06:01 PM	#4
Paul Cascio Trustee Join Date: Sep 2004 Location: Bristol, CT (Home of EPSN) Posts: 1,192	The streak lives. :-) __________________ Paul Cascio www.pictureframingschool.com

February 21st, 2008, 05:27 PM	#5
James Harring Major Player Join Date: Aug 2006 Location: Tampa, FL Posts: 210	Repair link Should it need repair, don't go to the dealer. My understanding is the A1U is a commercial version, so handled by the commercial division. Supposedly the turnaround is pretty quick as they know people who own these things make their living from them. Happily, I've not had to use it. http://bssc.sel.sony.com/Broadcastan.../support.shtml Link says North America, hopefully no one reading this will have to use it.

February 7th, 2008, 06:57 PM	#2
Dave Blackhurst Inner Circle Join Date: Feb 2007 Location: Apple Valley CA Posts: 4,874	I think there is a menu item for turning the supernightshot light on and off... might check that first?