Disc Jam

Stewart Menelaws · February 21st, 2009, 05:55 AM

I am posting this for a PDW-700 user who is having problems logging in. It appears that a disc will not eject, and after trying to remove it through the manual process the camera has now failed. 0ther details are the error message -20-218. Has anyone with XDCAM experienced this?

Regards: Stu
www.studioscotland.com

Simon Wyndham · February 22nd, 2009, 03:35 PM

Got to be REALLY careful with that manual ejection. It has caused a fair few issues in the past. Might need a phonecall to Silver Support.

Ivan Snoeckx · February 23rd, 2009, 05:51 AM

Hi Steve,

Error 20-218 means: An abnormal current of the loading motor is detected during vertical move of loading.

This is something for Silver Support like Simon already said.

Stewart Menelaws · February 23rd, 2009, 02:04 PM

I have been told there is no Silver Support for the PDW-700

Regards: Stu
www.studioscotland.com

Ivan Snoeckx · February 23rd, 2009, 03:25 PM

Hard to believe that this isn't included with the PDW-700.

Sony : PS.HDXDCAM.12X.1 (PS.HDXDCAM.12X.1) : Product Overview : United Kingdom

Stewart Menelaws · February 23rd, 2009, 04:28 PM

Yes Ivan, I was not that chuffed when I was told this by our dealer. I have contacted Sony direct to see what they say. Our camera has been working hard nearly every day since we got it, and while we have not had any problems it would be nice to know we do have Silver Support for peace of mind. I have been told we can buy insurance cover, but I will wait to see what Sony says.

Regards: Stu
www.studioscotland.com

Jon Gay · March 14th, 2009, 01:14 PM

We have had issues with this. Beware of camera covers, or anything else blocking the drive cover as the disk ejects. when this happened on a recent shoot, I pulled out the disk, shut the drive cover, powered down the camera and removed the batter. Cold Boot. Turned the camera on, hit the eject button and the disk inserted as normal. Everything was fine.

Then I just had to restart my heart.

Jon

Mark P. Stuart · May 13th, 2009, 09:18 AM

Yes, no silver support on the PDW700, stops on the PDW3xx range.

I had a disc that wouldnt eject regardless of what I did.

The unit has worked flawlesly over the last 11 months, this problem happened 2 weeks after coming back from Sony for a firmware update. Possibly related to movement in transit by courier handling?? or stripping and rebuilding the unit to fit the new circuit board on motherboard related to firmware update?? Could just be coincidence...

Unit went back to dealer for repair, the entire loader was changed. This is the part LOADER (P100) ASSY (RP), Sony A1256958C at PartStore.com At $600 a time plus Engineer time - not good now the 12 month warranty is up.

The dealer confirmed they have had 5 x PDW700s back with this same problem (and thats just one UK dealer out of many). Another PDW700 user I spoke to had exactly the same experience as me, within a couple of weeks of getting his camera back from the firmware update, he had a disc jam requiring to go back for a new loader to be fitted.

My dealer has highlighted concerns to Sony UK and the faulty loader is being sent back to Japan for investigation.

Given the facts of the above, the probability of disc jam again in the future is worryingly high!! Part of the reason we invest in this grade or equipment and xdcam is for the realiability and low maintenance costs...

Peter Beeh · May 17th, 2009, 06:13 PM

I experienced a similar problem when an audio cable was lying over the disk door. I also powered down, restarted the camera, the disk then came out normally and the camera functioned as per usual thereafter. It felt very uncomfortable though...

Peter

February 21st, 2009, 05:55 AM	#1
Stewart Menelaws Major Player Join Date: Jan 2006 Location: Scotland (UK) Posts: 219	Disc Jam - Help Please I am posting this for a PDW-700 user who is having problems logging in. It appears that a disc will not eject, and after trying to remove it through the manual process the camera has now failed. 0ther details are the error message -20-218. Has anyone with XDCAM experienced this? Regards: Stu www.studioscotland.com

February 23rd, 2009, 04:28 PM	#6
Stewart Menelaws Major Player Join Date: Jan 2006 Location: Scotland (UK) Posts: 219	Silver Support? Yes Ivan, I was not that chuffed when I was told this by our dealer. I have contacted Sony direct to see what they say. Our camera has been working hard nearly every day since we got it, and while we have not had any problems it would be nice to know we do have Silver Support for peace of mind. I have been told we can buy insurance cover, but I will wait to see what Sony says. Regards: Stu www.studioscotland.com

March 14th, 2009, 01:14 PM	#7
Jon Gay New Boot Join Date: Aug 2008 Location: Reno, NV. Posts: 12	Disk Jam We have had issues with this. Beware of camera covers, or anything else blocking the drive cover as the disk ejects. when this happened on a recent shoot, I pulled out the disk, shut the drive cover, powered down the camera and removed the batter. Cold Boot. Turned the camera on, hit the eject button and the disk inserted as normal. Everything was fine. Then I just had to restart my heart. Jon

May 13th, 2009, 09:18 AM	#8
Mark P. Stuart New Boot Join Date: Nov 2006 Location: Aberdeen Posts: 19	Yes, no silver support on the PDW700, stops on the PDW3xx range. I had a disc that wouldnt eject regardless of what I did. The unit has worked flawlesly over the last 11 months, this problem happened 2 weeks after coming back from Sony for a firmware update. Possibly related to movement in transit by courier handling?? or stripping and rebuilding the unit to fit the new circuit board on motherboard related to firmware update?? Could just be coincidence... Unit went back to dealer for repair, the entire loader was changed. This is the part LOADER (P100) ASSY (RP), Sony A1256958C at PartStore.com At $600 a time plus Engineer time - not good now the 12 month warranty is up. The dealer confirmed they have had 5 x PDW700s back with this same problem (and thats just one UK dealer out of many). Another PDW700 user I spoke to had exactly the same experience as me, within a couple of weeks of getting his camera back from the firmware update, he had a disc jam requiring to go back for a new loader to be fitted. My dealer has highlighted concerns to Sony UK and the faulty loader is being sent back to Japan for investigation. Given the facts of the above, the probability of disc jam again in the future is worryingly high!! Part of the reason we invest in this grade or equipment and xdcam is for the realiability and low maintenance costs... __________________ Mark __________________________________________ Corporate Video Scotland Wedding Video Scotland

February 22nd, 2009, 03:35 PM	#2
Simon Wyndham Trustee Join Date: Dec 2003 Location: Malvern UK Posts: 1,931	Got to be REALLY careful with that manual ejection. It has caused a fair few issues in the past. Might need a phonecall to Silver Support.

February 23rd, 2009, 05:51 AM	#3
Ivan Snoeckx Major Player Join Date: Nov 2006 Location: Belgium \| Europe Posts: 441	Hi Steve, Error 20-218 means: An abnormal current of the loading motor is detected during vertical move of loading. This is something for Silver Support like Simon already said.

February 23rd, 2009, 02:04 PM	#4
Stewart Menelaws Major Player Join Date: Jan 2006 Location: Scotland (UK) Posts: 219	I have been told there is no Silver Support for the PDW-700 Regards: Stu www.studioscotland.com

February 23rd, 2009, 03:25 PM	#5
Ivan Snoeckx Major Player Join Date: Nov 2006 Location: Belgium \| Europe Posts: 441	Hard to believe that this isn't included with the PDW-700. Sony : PS.HDXDCAM.12X.1 (PS.HDXDCAM.12X.1) : Product Overview : United Kingdom

May 17th, 2009, 06:13 PM	#9
Peter Beeh Regular Crew Join Date: Jan 2009 Location: Sydney, Australia Posts: 52	I experienced a similar problem when an audio cable was lying over the disk door. I also powered down, restarted the camera, the disk then came out normally and the camera functioned as per usual thereafter. It felt very uncomfortable though... Peter