Audio problem

David Lack · February 9th, 2009, 11:06 AM

Just checking to see if anyone may have had this problem with a 355 before we send it back for warranty work.
Channel 1 audio, when set to the "rear" position on the audio switch does not work. It works in the front position (for the on-camera mic). We don't have a Sony wireless, so I don't know about the wireless setting, but it doesn't work when the switch is set to rear.
We've been using a Lectrosonics wireless in the rear XLR position for the past 10 months with no problem. We're just using Ch. 2 now, but we need both channels available in case we're using 2 mics.

Also, do I have to go through the dealer for warranty work or can I send it directly to Sony?

Thanks.

Thierry Humeau · February 9th, 2009, 12:19 PM

It could be an issue with a loose ribbon cable that links the side pannel and its control to the camera's main electronics or just a faulty switch. For warranty repairs, It is best to send the camera to your nearest Sony Service Center. Here is the info on locations and procedures for in-warranty repais:

Sony | Services and Programs

Hope this helps,

Thierry.

David Lack · February 9th, 2009, 02:18 PM

Thanks. I talked with Sony for the warranty repair info.
David

February 9th, 2009, 11:06 AM	#1
David Lack Tourist Join Date: Apr 2008 Location: Mississippi State, MS Posts: 2	Audio problem - F355 Just checking to see if anyone may have had this problem with a 355 before we send it back for warranty work. Channel 1 audio, when set to the "rear" position on the audio switch does not work. It works in the front position (for the on-camera mic). We don't have a Sony wireless, so I don't know about the wireless setting, but it doesn't work when the switch is set to rear. We've been using a Lectrosonics wireless in the rear XLR position for the past 10 months with no problem. We're just using Ch. 2 now, but we need both channels available in case we're using 2 mics. Also, do I have to go through the dealer for warranty work or can I send it directly to Sony? Thanks.

February 9th, 2009, 12:19 PM	#2
Thierry Humeau Telecam Films Join Date: Apr 2006 Location: Washington DC Posts: 723	It could be an issue with a loose ribbon cable that links the side pannel and its control to the camera's main electronics or just a faulty switch. For warranty repairs, It is best to send the camera to your nearest Sony Service Center. Here is the info on locations and procedures for in-warranty repais: Sony \| Services and Programs Hope this helps, Thierry. __________________ Thierry Humeau, DoP Télécam Films www.telecamfilms.com

February 9th, 2009, 02:18 PM	#3
David Lack Tourist Join Date: Apr 2008 Location: Mississippi State, MS Posts: 2	Thanks. I talked with Sony for the warranty repair info. David