4K upgrade license received at DVinfo.net

Dave Contreras · July 6th, 2015, 04:38 PM

But, holy moly do they make it difficult!

I created an account with eCsite and now just waitin for my password.

For those that have received their license, how long does this usually take?

Robert Young · July 6th, 2015, 04:44 PM

Dave
What URL did you use to find the registration page??
Everytime I go to the eCSite link I get a page that has no option to sign up & register (U/N, P/W, etc.)
This is astonishingly lame
Thanks

Dave Contreras · July 6th, 2015, 05:24 PM

This is the link from the instructions

https://www.ecspert.sony.biz/ecsite/...ulationsDirect

Just agree to the terms then create your username. Once you're done, it will say they will email a password. Why do they make this so difficult?

Robert Young · July 6th, 2015, 05:54 PM

That worked great
All my prior attempts resulted in error messages- maybe the site was down earlier
Many thanks

Dave Contreras · July 6th, 2015, 06:00 PM

Quote:

Originally Posted by Robert Young

That worked great
All my prior attempts resulted in error messages- maybe the site was down earlier
Many thanks

Let me know how long it takes to get a password. I submitted my request about 4 hours ago and I'm still waiting. It baffles me that Sony, one of the biggest electronics company, uses a website for registration that looks like it was written in 1998.

Atticus Lake · July 6th, 2015, 09:15 PM

I got my PW in about 5 minutes. But yes, they're not exactly showing their best high-tech face.

Dave Contreras · July 6th, 2015, 11:50 PM

I finally got mine. I went through the whole process and the key doesn't work :/

Atticus Lake · July 7th, 2015, 12:36 AM

Only thing I can suggest is make sure you put in the device ID correctly.

You can check this -- open the key file in a text editor (it's a text file, despite not being called .txt) and you'll see the ID in the first two fields (with a comma between the parts). Compare this with the device ID from the camera's "Options" menu. If the numbers don't EXACTLY match, that's the problem.

(Don't go by the printed serial # on the bottom, because it could just possibly be wrong.)

Dave Contreras · July 7th, 2015, 12:55 AM

Quote:

Originally Posted by Atticus Lake

Only thing I can suggest is make sure you put in the device ID correctly.

You can check this -- open the key file in a text editor (it's a text file, despite not being called .txt) and you'll see the ID in the first two fields (with a comma between the parts). Compare this with the device ID from the camera's "Options" menu. If the numbers don't EXACTLY match, that's the problem.

(Don't go by the printed serial # on the bottom, because it could just possibly be wrong.)

Yep, just checked it and it's identical. Should I add an extension to the file?

Atticus Lake · July 7th, 2015, 08:47 AM

Nope. The file goes into the top-level folder of the SD card, and should be exactly as downloaded -- the name should be like

CBKZ-X70FXINSTALLKEY_20150707111234567

with no extension. Then put the SD card in the "A" slot of the camera, and you should be able to load it in the "Options" menu.

If it doesn't work... call Sony, I guess, because I'm out of ideas. I suppose you could try a different SD card.

Sorry mate, I would love to help....

Dave Contreras · July 7th, 2015, 04:03 PM

Quote:

Originally Posted by Atticus Lake

Nope. The file goes into the top-level folder of the SD card, and should be exactly as downloaded -- the name should be like

CBKZ-X70FXINSTALLKEY_20150707111234567

with no extension. Then put the SD card in the "A" slot of the camera, and you should be able to load it in the "Options" menu.

If it doesn't work... call Sony, I guess, because I'm out of ideas. I suppose you could try a different SD card.

Sorry mate, I would love to help....

Yeah thanks. I did exactly that with no luck.

Bob Searl · July 7th, 2015, 05:15 PM

Are you "double positive " that you had it in the A slot? Mine didn't work until I put the disk in the A slot. Then it gave me the option to install the update. This is the most bizarre update process that I have ever seen---waiting months and then days to pass around 30 byte data files...! It is staggering!

I haven't tried actually importing XAVC-QHD yet...to busy from an existing job. But I did get the install to work, and I verified that my camera can select and (apparently) record a 4K file.

Dave Contreras · July 7th, 2015, 08:05 PM

Quote:

Originally Posted by Bob Searl

Are you "double positive " that you had it in the A slot? Mine didn't work until I put the disk in the A slot. Then it gave me the option to install the update. This is the most bizarre update process that I have ever seen---waiting months and then days to pass around 30 byte data files...! It is staggering!

I haven't tried actually importing XAVC-QHD yet...to busy from an existing job. But I did get the install to work, and I verified that my camera can select and (apparently) record a 4K file.

Yep I did everything correct. I ended up getting on the line with Sony. They had to send me a new install key. It finally worked and I shot a little at the beach this evening. Now how to import the footage into FC....

Dave Contreras · July 7th, 2015, 08:23 PM

Wow just brought the footage into final cut. Wow! I know it's relatively low bit rate but it looks incredible.

Robert Young · July 9th, 2015, 04:16 PM

Quote:

Originally Posted by Dave Contreras

...I ended up getting on the line with Sony....

Three days ago I registered on the eCSite with apparently no problem, but have not yet received a password.
Dave- what is the phone # that got you in touch with the right people at Sony??

July 6th, 2015, 04:38 PM	#1
Dave Contreras Regular Crew Join Date: Oct 2004 Location: Orange County, CA Posts: 33	4K upgrade license received But, holy moly do they make it difficult! I created an account with eCsite and now just waitin for my password. For those that have received their license, how long does this usually take?

July 6th, 2015, 04:44 PM	#2
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	Re: 4K upgrade license received Dave What URL did you use to find the registration page?? Everytime I go to the eCSite link I get a page that has no option to sign up & register (U/N, P/W, etc.) This is astonishingly lame Thanks __________________ Bob

July 6th, 2015, 05:24 PM	#3
Dave Contreras Regular Crew Join Date: Oct 2004 Location: Orange County, CA Posts: 33	Re: 4K upgrade license received This is the link from the instructions https://www.ecspert.sony.biz/ecsite/...ulationsDirect Just agree to the terms then create your username. Once you're done, it will say they will email a password. Why do they make this so difficult?

July 6th, 2015, 05:54 PM	#4
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	Re: 4K upgrade license received That worked great All my prior attempts resulted in error messages- maybe the site was down earlier Many thanks __________________ Bob

July 6th, 2015, 09:15 PM	#6
Atticus Lake Regular Crew Join Date: Nov 2014 Location: Palo Alto, CA, USA Posts: 51	Re: 4K upgrade license received I got my PW in about 5 minutes. But yes, they're not exactly showing their best high-tech face.

July 6th, 2015, 11:50 PM	#7
Dave Contreras Regular Crew Join Date: Oct 2004 Location: Orange County, CA Posts: 33	Re: 4K upgrade license received I finally got mine. I went through the whole process and the key doesn't work :/

July 7th, 2015, 12:36 AM	#8
Atticus Lake Regular Crew Join Date: Nov 2014 Location: Palo Alto, CA, USA Posts: 51	Re: 4K upgrade license received Only thing I can suggest is make sure you put in the device ID correctly. You can check this -- open the key file in a text editor (it's a text file, despite not being called .txt) and you'll see the ID in the first two fields (with a comma between the parts). Compare this with the device ID from the camera's "Options" menu. If the numbers don't EXACTLY match, that's the problem. (Don't go by the printed serial # on the bottom, because it could just possibly be wrong.)

July 7th, 2015, 08:47 AM	#10
Atticus Lake Regular Crew Join Date: Nov 2014 Location: Palo Alto, CA, USA Posts: 51	Re: 4K upgrade license received Nope. The file goes into the top-level folder of the SD card, and should be exactly as downloaded -- the name should be like CBKZ-X70FXINSTALLKEY_20150707111234567 with no extension. Then put the SD card in the "A" slot of the camera, and you should be able to load it in the "Options" menu. If it doesn't work... call Sony, I guess, because I'm out of ideas. I suppose you could try a different SD card. Sorry mate, I would love to help....

July 7th, 2015, 05:15 PM	#12
Bob Searl Regular Crew Join Date: Apr 2015 Location: WILMINGTON, NC, USA Posts: 26	Re: 4K upgrade license received Are you "double positive " that you had it in the A slot? Mine didn't work until I put the disk in the A slot. Then it gave me the option to install the update. This is the most bizarre update process that I have ever seen---waiting months and then days to pass around 30 byte data files...! It is staggering! I haven't tried actually importing XAVC-QHD yet...to busy from an existing job. But I did get the install to work, and I verified that my camera can select and (apparently) record a 4K file. Last edited by Bob Searl; July 7th, 2015 at 06:40 PM.

July 7th, 2015, 08:23 PM	#14
Dave Contreras Regular Crew Join Date: Oct 2004 Location: Orange County, CA Posts: 33	Re: 4K upgrade license received Wow just brought the footage into final cut. Wow! I know it's relatively low bit rate but it looks incredible.