Rostronics & Overseas Shipping Options

Joe Barker · January 12th, 2006, 08:20 PM

I have tried twice in the past couple of weeks but have yet to recieve a responce.

John Hewat · January 12th, 2006, 08:49 PM

I sent an email about 2 days ago and got a very quick response; sent another one straight after but still haven't heard back.

Bob Grant · January 13th, 2006, 06:13 AM

If anyone down here is interested you still might pickup some good deals on Arrie lights. I've heard that Arrie are opening a branch down here and so those that used to sell their gear are flogging it off at cost or less. None of this is being advertised and it's only what they've got left in stock, I suspect most of the cheaper stuff has already gone to the bargain hunters but still it might be worthwhile doing a bit of ferreting around.
Then again even at cost price some of this stuff is way out of most people reach.

Joe Barker · January 15th, 2006, 07:33 PM

Any replies from rostronics yet? I still have'nt recieved anything on my order inquiry after a week.Are they still operating?

Steve Madsen · January 15th, 2006, 08:48 PM

Great question Joe - no response to the email I sent a week ago.

It'd be good to hear from someone that's in the loop.

Declan Smith · January 16th, 2006, 03:46 AM

Just went to the website and get the following:

==================================
Welcome to Rostronics.com

We are currently updating our site and should be back online soon.

Thank you for your support.
==================================

Hmm!

Andrew Dean · January 17th, 2006, 07:23 AM

Thats kinda freaky about the website being down and the emails not answered. I bought a 4 light kit from rostronics with stands a few months back. I live in New Zealand, but had a brother-in-law suddenly come visit. i ordered the kit and had it delivered in record time to the in-law who drug it over on a plane.

The focusable lights are pretty nice. You wont impress anybody that has used an arri, but for moderate budget stuff, i think they are great. Heaps better than shop lights, and once the light is controlled, it looks as good as any other light to me.

So after testing my units out, i had a problem with one of my 250s. Not wanting to have to ship my lights BACK to the states for repairs, i emailed tom and asked if i could get a replacement of the part that was bad. 3 days later a whole new light arrived via international priority with a note explaining that he would rather not risk any further incidents and was just replacing the whole light for me... despite the fact that my original shipping was domestic.

Good product, great service. If rostronics comes back online, i'm a sworn customer for life.

-a

Steve Madsen · January 18th, 2006, 05:19 AM

For those following this thread...I saw this at DVXuser. Doesn't look good.

http://www.dvxuser.com/V3/showthread.php?t=43794

Chris Barcellos · January 18th, 2006, 10:45 AM

Not realizing there was a growing problem, and because I had a Rostronics shortcut on my desk top that took me to their product list, I inadvertantly placed an order with them. This was on Tuesday, 16th, in evening. They provided a choice between "store order" or "email" order. Not sure of what that meant, I selected email, and eventually completed making the order.

I received a responsive email indicating an order number, and details of the order. The email promised subsequent contact to complete the order. I have not had any calls, or reponses. I will be sending email to check on status.

Chris Barcellos

Chris Barcellos · January 18th, 2006, 11:23 AM

I received a prompt reply to email from Tom at Rostronics, and was advised there was indeed a supply/pricing problem with Britek that they were trying to resolve. They are hoping to resolve matters in next couple of weeks.

Chris Barcellos

Kent Fraser · January 18th, 2006, 12:40 PM

I must have gotten in just under the wire. I ordered a light, softbox, and stand about two weeks ago and got it just in time for an out of town shoot. Got an extra 5% discount for being a member of the DVX community. That was helpful. When I received the shipment, I found everything I ordered and it all looked good. I sent an email to Tom for help regarding setting up the soft box (newbie questions). He responded immediately. Everything worked great. For the price, shopping experience, and support... I would likely order from them again. I'm satisfied with the product and unless I have issues down the road I'll get another Britek light if it remains a good value. It will be interesting to see how things go wiith Rostronics and Britek.

January 16th, 2006, 03:46 AM	#21
Declan Smith Regular Crew Join Date: Aug 2004 Location: Gloucestershire, UK Posts: 187	No Rostronics website Just went to the website and get the following: ================================== Welcome to Rostronics.com We are currently updating our site and should be back online soon. Thank you for your support. ================================== Hmm!

January 17th, 2006, 07:23 AM	#22
Andrew Dean Major Player Join Date: Dec 2005 Location: Motukarara, New Zealand Posts: 475	Rostronics Endorsement Thats kinda freaky about the website being down and the emails not answered. I bought a 4 light kit from rostronics with stands a few months back. I live in New Zealand, but had a brother-in-law suddenly come visit. i ordered the kit and had it delivered in record time to the in-law who drug it over on a plane. The focusable lights are pretty nice. You wont impress anybody that has used an arri, but for moderate budget stuff, i think they are great. Heaps better than shop lights, and once the light is controlled, it looks as good as any other light to me. So after testing my units out, i had a problem with one of my 250s. Not wanting to have to ship my lights BACK to the states for repairs, i emailed tom and asked if i could get a replacement of the part that was bad. 3 days later a whole new light arrived via international priority with a note explaining that he would rather not risk any further incidents and was just replacing the whole light for me... despite the fact that my original shipping was domestic. Good product, great service. If rostronics comes back online, i'm a sworn customer for life. -a

January 18th, 2006, 10:45 AM	#24
Chris Barcellos Inner Circle Join Date: Nov 2005 Location: Elk Grove CA Posts: 6,838	Order Placement at Rostronics Not realizing there was a growing problem, and because I had a Rostronics shortcut on my desk top that took me to their product list, I inadvertantly placed an order with them. This was on Tuesday, 16th, in evening. They provided a choice between "store order" or "email" order. Not sure of what that meant, I selected email, and eventually completed making the order. I received a responsive email indicating an order number, and details of the order. The email promised subsequent contact to complete the order. I have not had any calls, or reponses. I will be sending email to check on status. Chris Barcellos

January 18th, 2006, 11:23 AM	#25
Chris Barcellos Inner Circle Join Date: Nov 2005 Location: Elk Grove CA Posts: 6,838	Reply to Email to Rostronics I received a prompt reply to email from Tom at Rostronics, and was advised there was indeed a supply/pricing problem with Britek that they were trying to resolve. They are hoping to resolve matters in next couple of weeks. Chris Barcellos

January 18th, 2006, 12:40 PM	#26
Kent Fraser Regular Crew Join Date: Jun 2003 Location: Bemidji, MN Posts: 75	I must have gotten in just under the wire. I ordered a light, softbox, and stand about two weeks ago and got it just in time for an out of town shoot. Got an extra 5% discount for being a member of the DVX community. That was helpful. When I received the shipment, I found everything I ordered and it all looked good. I sent an email to Tom for help regarding setting up the soft box (newbie questions). He responded immediately. Everything worked great. For the price, shopping experience, and support... I would likely order from them again. I'm satisfied with the product and unless I have issues down the road I'll get another Britek light if it remains a good value. It will be interesting to see how things go wiith Rostronics and Britek. Last edited by Kent Fraser; January 18th, 2006 at 11:34 PM.

January 12th, 2006, 08:20 PM	#16
Joe Barker Regular Crew Join Date: Jul 2005 Location: Perth WA Australia Posts: 124	I have tried twice in the past couple of weeks but have yet to recieve a responce.

January 12th, 2006, 08:49 PM	#17
John Hewat Major Player Join Date: Dec 2005 Location: Melbourne, AUSTRALIA Posts: 735	I sent an email about 2 days ago and got a very quick response; sent another one straight after but still haven't heard back.

January 13th, 2006, 06:13 AM	#18
Bob Grant Trustee Join Date: Nov 2005 Location: Sydney Australia Posts: 1,570	If anyone down here is interested you still might pickup some good deals on Arrie lights. I've heard that Arrie are opening a branch down here and so those that used to sell their gear are flogging it off at cost or less. None of this is being advertised and it's only what they've got left in stock, I suspect most of the cheaper stuff has already gone to the bargain hunters but still it might be worthwhile doing a bit of ferreting around. Then again even at cost price some of this stuff is way out of most people reach.

January 15th, 2006, 07:33 PM	#19
Joe Barker Regular Crew Join Date: Jul 2005 Location: Perth WA Australia Posts: 124	Any replies from rostronics yet? I still have'nt recieved anything on my order inquiry after a week.Are they still operating?

January 15th, 2006, 08:48 PM	#20
Steve Madsen Regular Crew Join Date: Jun 2005 Location: Brisbane, Australia Posts: 111	Great question Joe - no response to the email I sent a week ago. It'd be good to hear from someone that's in the loop.

January 18th, 2006, 05:19 AM	#23
Steve Madsen Regular Crew Join Date: Jun 2005 Location: Brisbane, Australia Posts: 111	For those following this thread...I saw this at DVXuser. Doesn't look good. http://www.dvxuser.com/V3/showthread.php?t=43794