LEE Filters at DVinfo.net

Curt Fargo · January 30th, 2009, 04:21 PM

I recently ordered some LEE Filters brand Color Correction Filters from B&H. They arrived in good shape but their plastic storage case was ripped.

Instead of sending the whole set back to B&H and making them replace it, I called LEE Filters to ask if they could send me just a replacement case. I talked with Sean Hise who was more than willing to accommodate my request.

My replacement case arrived today (just 2 days after my call) and not only did I get the needed case but there were some extra goodies enclosed. This is what I call GREAT Customer Service and going beyond the call of duty. I have never done business with or used LEE Filters products in the past, but they just won me over for any of my needs in the future.

Bill Pryor · January 30th, 2009, 04:45 PM

I bought a wide angle Lee lens hood for my XHA1 because I wanted a lightweight mattebox that didn't require rails. It comes with two 4 x 4 filter slots. I had a similar level of good customer service from Lee, with good technical knowledge and advice. Great people to deal with and very good quality products too. I've been using the 2mm Lee resin filters also, with no trouble.

Steve Phillipps · January 30th, 2009, 05:16 PM

I've had plenty of stuff from LEE, and also congratulate them on their customer service. Good products too, and decent prices.
Steve

Christopher Witz · January 31st, 2009, 08:18 AM

Apple could learn a few things from them..... has anyone had to deal with the genius bar? What a joke and absolute waste of time. I've been buying Apple products since 1983 and they could care or less whether I buy from them or not.

There are a few other company's in our industry that are fantastic.... Able Cine in NY, Richard at Coollights, They folks at Zylight, B&H, flolight with their telepropters....

you are what you eat... wait, is that the right expression for this situation?

Bill Pryor · January 31st, 2009, 11:01 AM

I've bought from Flolights too, three of their 500LEDs, and I agree--excellent customer service, knowledgeable people. I can say the same thing about Tapeworks Texas.

Dan Brockett · February 1st, 2009, 01:36 PM

I just went to the Genius Bar at my local Apple store because I couldn't get e-mail to work on my new iPod Touch. They guy was great, figured out the problem was the server setup on Time Warner. Using my .Me account, he was able to work around it. This is stuff I never would have figured out on my own and he was great.

Genius Bar has been good for non-editing system issues for me.

Dan

January 30th, 2009, 04:21 PM	#1
Curt Fargo Regular Crew Join Date: Jan 2009 Location: Vacaville, CA USA Posts: 83	LEE Filters I recently ordered some LEE Filters brand Color Correction Filters from B&H. They arrived in good shape but their plastic storage case was ripped. Instead of sending the whole set back to B&H and making them replace it, I called LEE Filters to ask if they could send me just a replacement case. I talked with Sean Hise who was more than willing to accommodate my request. My replacement case arrived today (just 2 days after my call) and not only did I get the needed case but there were some extra goodies enclosed. This is what I call GREAT Customer Service and going beyond the call of duty. I have never done business with or used LEE Filters products in the past, but they just won me over for any of my needs in the future. __________________ Curt Fargo

January 30th, 2009, 04:45 PM	#2
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	I bought a wide angle Lee lens hood for my XHA1 because I wanted a lightweight mattebox that didn't require rails. It comes with two 4 x 4 filter slots. I had a similar level of good customer service from Lee, with good technical knowledge and advice. Great people to deal with and very good quality products too. I've been using the 2mm Lee resin filters also, with no trouble.

January 30th, 2009, 05:16 PM	#3
Steve Phillipps Inner Circle Join Date: Apr 2006 Location: Wales Posts: 2,130	I've had plenty of stuff from LEE, and also congratulate them on their customer service. Good products too, and decent prices. Steve

January 31st, 2009, 08:18 AM	#4
Christopher Witz Major Player Join Date: Feb 2006 Location: Louisville, KY Posts: 591	Apple could learn a few things from them..... has anyone had to deal with the genius bar? What a joke and absolute waste of time. I've been buying Apple products since 1983 and they could care or less whether I buy from them or not. There are a few other company's in our industry that are fantastic.... Able Cine in NY, Richard at Coollights, They folks at Zylight, B&H, flolight with their telepropters.... you are what you eat... wait, is that the right expression for this situation?

January 31st, 2009, 11:01 AM	#5
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	I've bought from Flolights too, three of their 500LEDs, and I agree--excellent customer service, knowledgeable people. I can say the same thing about Tapeworks Texas.

February 1st, 2009, 01:36 PM	#6
Dan Brockett Inner Circle Join Date: Feb 2006 Location: Los Angeles, California Posts: 2,109	I just went to the Genius Bar at my local Apple store because I couldn't get e-mail to work on my new iPod Touch. They guy was great, figured out the problem was the server setup on Time Warner. Using my .Me account, he was able to work around it. This is stuff I never would have figured out on my own and he was great. Genius Bar has been good for non-editing system issues for me. Dan