Sony slt repair? at DVinfo.net

Betsy Moore · April 27th, 2013, 03:44 PM

The hdmi out on my Sony a99 doesn't work. I've emailed Sony but haven't gotten a response. Does anyone know where in the Los Angeles tea I could get this looked at/repaired?

Dave Blackhurst · April 28th, 2013, 03:36 PM

If it's under warranty, all Sony goes through their TX repair shop - you can get the # on the Sony site and call to set up the repair. That output is likely on the mainboard, so hopefully still under warranty if it went bad.

Have you done a bit of checking to see if it's a bad cable or something other than the camera? I know I just ordered in some cables for another Sony cam I've got, and every single one of them had a manufacturing defect so they only connected when wiggled "just so"... cables are a "first stop" on troubleshooting signal issues, as they tend to fail and take more abuse.

Other quick "repair guy" questions - did the HDMI ever work? Any possibility it is a setting on either end of the equation that has been changed, causing the "fail"? I've experienced some odd behaviors between my cable box and TV (just ONE of the TV's), finally had to go to component cable, as I couldn't figure out why the sound would keep cutting out... when I swapped boxes to check if that was the source of the problem, the picture on another TV reformatted, I still don't think it's quite right!

Betsy Moore · May 1st, 2013, 12:48 PM

Dear Dave,

So I finally got it to work after having tried everything else by going online and downloading the new firmware update for the (abysmal in video mode) autofocus to take advantage of more lenses. I was afraid that maybe this wasn't a full firmware reboot, that maybe it just wrote over one section of the camera's os but thankfully it wrote over the whole camera program and voila, the hdmi out works again.

I suggest everyone with an a99 get the firmware update, whether or not they use the lenses in question. I suspect Sony knows there were some bugs in the earlier version and just didn't want it to get out.

Thanks so much for replying Dave:)

April 27th, 2013, 03:44 PM	#1
Betsy Moore Major Player Join Date: Mar 2003 Location: Los Angeles Posts: 444	Sony slt repair? The hdmi out on my Sony a99 doesn't work. I've emailed Sony but haven't gotten a response. Does anyone know where in the Los Angeles tea I could get this looked at/repaired?

April 28th, 2013, 03:36 PM	#2
Dave Blackhurst Inner Circle Join Date: Feb 2007 Location: Apple Valley CA Posts: 4,874	Re: Sony slt repair? If it's under warranty, all Sony goes through their TX repair shop - you can get the # on the Sony site and call to set up the repair. That output is likely on the mainboard, so hopefully still under warranty if it went bad. Have you done a bit of checking to see if it's a bad cable or something other than the camera? I know I just ordered in some cables for another Sony cam I've got, and every single one of them had a manufacturing defect so they only connected when wiggled "just so"... cables are a "first stop" on troubleshooting signal issues, as they tend to fail and take more abuse. Other quick "repair guy" questions - did the HDMI ever work? Any possibility it is a setting on either end of the equation that has been changed, causing the "fail"? I've experienced some odd behaviors between my cable box and TV (just ONE of the TV's), finally had to go to component cable, as I couldn't figure out why the sound would keep cutting out... when I swapped boxes to check if that was the source of the problem, the picture on another TV reformatted, I still don't think it's quite right!

May 1st, 2013, 12:48 PM	#3
Betsy Moore Major Player Join Date: Mar 2003 Location: Los Angeles Posts: 444	Re: Sony slt repair? Dear Dave, So I finally got it to work after having tried everything else by going online and downloading the new firmware update for the (abysmal in video mode) autofocus to take advantage of more lenses. I was afraid that maybe this wasn't a full firmware reboot, that maybe it just wrote over one section of the camera's os but thankfully it wrote over the whole camera program and voila, the hdmi out works again. I suggest everyone with an a99 get the firmware update, whether or not they use the lenses in question. I suspect Sony knows there were some bugs in the earlier version and just didn't want it to get out. Thanks so much for replying Dave:)