well this blows... at DVinfo.net

Gary Chavez · June 25th, 2010, 10:36 AM

I just lost all audio on my HPX-500. From yesterday to today. No audion on clips played back in cam, no audio on clips after ingestion, no levels showing on in cam meters.
I've tried all the trouble shooting tricks I can think of and left a message at Panasonic service center in LA.

2 questions:
Has anyone seen this before?
How is Panasonic's warranty service? Is one site more responsive than another.
thx

Daniel Epstein · June 26th, 2010, 07:24 AM

Gary,
Not sure if any of the service centers are more responsive East vs West Coast. So no matter what input you use you are not seeing any audio on the meter before recording? Or do you see audio going in but it is not recording. All 4 channels? Don't know if you can reseat any boards but it sounds like a component or connector failure inside the camera. Good Luck

Barry Green · June 26th, 2010, 06:37 PM

What recording mode are you using? If you're shooting 720pN mode, and you've changed the frame rate away from "default", the camera won't record audio at all. If you're using "film cam" mode, you *must* have the "frame rate" set to "default" or manually set to 24 (in 720/24pN) or 30 (in 720/30pN) mode. Any variable frame rate footage will never have audio.

If you need audio and variable frame rates at the same time, use 720p mode instead of 720pN.

Daniel Epstein · June 27th, 2010, 09:02 AM

Good point Barry

Gary Chavez · June 28th, 2010, 02:42 PM

And Barry is correct. I must have hit the scene file wheel looking for the monitor level wheel.
You guys are great and I'm an idiot.
thx much!

June 25th, 2010, 10:36 AM	#1
Gary Chavez Major Player Join Date: Mar 2003 Location: San Antonio Posts: 355	well this blows... I just lost all audio on my HPX-500. From yesterday to today. No audion on clips played back in cam, no audio on clips after ingestion, no levels showing on in cam meters. I've tried all the trouble shooting tricks I can think of and left a message at Panasonic service center in LA. 2 questions: Has anyone seen this before? How is Panasonic's warranty service? Is one site more responsive than another. thx

June 26th, 2010, 07:24 AM	#2
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	Gary, Not sure if any of the service centers are more responsive East vs West Coast. So no matter what input you use you are not seeing any audio on the meter before recording? Or do you see audio going in but it is not recording. All 4 channels? Don't know if you can reseat any boards but it sounds like a component or connector failure inside the camera. Good Luck

June 26th, 2010, 06:37 PM	#3
Barry Green Barry Wan Kenobi Join Date: Jul 2003 Location: North Carolina Posts: 3,863	What recording mode are you using? If you're shooting 720pN mode, and you've changed the frame rate away from "default", the camera won't record audio at all. If you're using "film cam" mode, you must have the "frame rate" set to "default" or manually set to 24 (in 720/24pN) or 30 (in 720/30pN) mode. Any variable frame rate footage will never have audio. If you need audio and variable frame rates at the same time, use 720p mode instead of 720pN.

June 27th, 2010, 09:02 AM	#4
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	Good point Barry

June 28th, 2010, 02:42 PM	#5
Gary Chavez Major Player Join Date: Mar 2003 Location: San Antonio Posts: 355	And Barry is correct. I must have hit the scene file wheel looking for the monitor level wheel. You guys are great and I'm an idiot. thx much!