Preview unsupported at DVinfo.net

Steve Rosen · September 14th, 2007, 07:11 PM

Has anyone ever gotten this message "PREVIEW UNSUPPORTED FOR THIS FORMAT" in the FCP Log & Transfer window?

I've been logging clips for over a month but suddenly I'm not able to preview and set in and out points.. very frustrating to say the least...

FYI - Mac G5 Quad - footage shot with HPX500 at 720/24pN -

clip files are on an external 800FW drive -

same thing happens when I try the backup drive -

one file on the drive that I had already ingested now gives me the same warning but was fine before -

files on an earlier drive are okay -

I can ingest the clip, that does work, I just can't preview it/them..

Kaku Ito · September 14th, 2007, 07:43 PM

yep, that is happening on some of my backup files on a drive.

Steve Rosen · September 14th, 2007, 08:16 PM

Weird, huh?

Robert Lane · September 15th, 2007, 06:23 AM

Have the moderator move this to the Mac forum and, you should submit a trouble ticket to Apple Pro support on this; I'm sure other FCP users would like to know of this glitch or, be aware that others are having similar problems.

Jon Wolding · September 15th, 2007, 09:51 AM

Could you be overloading your FW bus?
If you have any other FW devices plugged in, try unplugging them first (and try restarting FCP and/or the computer).

Steve Rosen · September 15th, 2007, 01:11 PM

Thanx Jon, but no, the material works with one drive and not another (using the same Granite 800FW tray drive)...

I'm wondering if I somehow formatted the drive differently because the original files (done on the road to a portable 400FW drive) work fine - it's only after I transferred them to the 800 drive that the problem occurs - and continues to occure downstream from there...

September 14th, 2007, 07:11 PM	#1
Steve Rosen Major Player Join Date: Dec 2005 Location: Monterey, California Posts: 895	Preview unsupported Has anyone ever gotten this message "PREVIEW UNSUPPORTED FOR THIS FORMAT" in the FCP Log & Transfer window? I've been logging clips for over a month but suddenly I'm not able to preview and set in and out points.. very frustrating to say the least... FYI - Mac G5 Quad - footage shot with HPX500 at 720/24pN - clip files are on an external 800FW drive - same thing happens when I try the backup drive - one file on the drive that I had already ingested now gives me the same warning but was fine before - files on an earlier drive are okay - I can ingest the clip, that does work, I just can't preview it/them..

September 14th, 2007, 07:43 PM	#2
Kaku Ito Trustee Join Date: Jun 2004 Location: Chiyoda-ku, Tokyo Posts: 1,382	yep, that is happening on some of my backup files on a drive.

September 14th, 2007, 08:16 PM	#3
Steve Rosen Major Player Join Date: Dec 2005 Location: Monterey, California Posts: 895	Weird, huh?

September 15th, 2007, 06:23 AM	#4
Robert Lane Go Go Godzilla Join Date: Nov 2004 Location: Scottsdale, AZ USA Posts: 2,825 Images: 15	Have the moderator move this to the Mac forum and, you should submit a trouble ticket to Apple Pro support on this; I'm sure other FCP users would like to know of this glitch or, be aware that others are having similar problems.

September 15th, 2007, 09:51 AM	#5
Jon Wolding Regular Crew Join Date: Jan 2007 Location: Tampa, FL Posts: 195	Could you be overloading your FW bus? If you have any other FW devices plugged in, try unplugging them first (and try restarting FCP and/or the computer).

September 15th, 2007, 01:11 PM	#6
Steve Rosen Major Player Join Date: Dec 2005 Location: Monterey, California Posts: 895	Thanx Jon, but no, the material works with one drive and not another (using the same Granite 800FW tray drive)... I'm wondering if I somehow formatted the drive differently because the original files (done on the road to a portable 400FW drive) work fine - it's only after I transferred them to the 800 drive that the problem occurs - and continues to occure downstream from there...