Panasonic warranty service: Outstanding at DVinfo.net

Jeff Harper · March 17th, 2011, 09:30 PM

I sent my GH2 in for repair under warranty two weeks ago.

They are returning my repaired unit via next day air because I said I needed it. They scoured Texas for the part needed, had it couriered same day to the repair center, and are sending it out tomorrow.

For a consumer product, this level of service is, in my opinion, completely over the top.

I was in contact with the tech, communication was amazing, and I am pleased, to say the least. Of course I haven't received the camera, and do not know that it is repaired satisfactorily, but I imagine it will be. We''ll cross that bridge when we come to it.

March 17th, 2011, 09:30 PM	#1
Jeff Harper Inner Circle Join Date: Jun 2005 Location: Cincinnati, OH Posts: 8,425	Panasonic warranty service: Outstanding I sent my GH2 in for repair under warranty two weeks ago. They are returning my repaired unit via next day air because I said I needed it. They scoured Texas for the part needed, had it couriered same day to the repair center, and are sending it out tomorrow. For a consumer product, this level of service is, in my opinion, completely over the top. I was in contact with the tech, communication was amazing, and I am pleased, to say the least. Of course I haven't received the camera, and do not know that it is repaired satisfactorily, but I imagine it will be. We''ll cross that bridge when we come to it. __________________ "The horror of what I saw on the timeline cannot be described."