Rebate Problem at DVinfo.net

Robert Bobson · February 24th, 2006, 09:54 AM

Anyone having trouble with the panasonic rebate?

I'm trying to submit my Request for a $400 rebate on the DVX100B via the rebate website, but I keep getting a redo warning, "submit valid serial number".

I've double checked the number and it is correct.

I called B&H, they gave me a number for Panasonic, they passed me around, and I finally ended up on an equipment technical line. (they couldn't help)

So I thought I'd check here to see if anyone is having a similar problem.

Scott Cozad · February 24th, 2006, 05:48 PM

I purchased a DVC30 in late December and received my rebate last week. I didn't have any problems with the website. Here's a link for Panasonic's rebate support page for the DVX100B. Have you checked it out?

http://www.acbrebate.com/PanasonicRe...AGDVX100B.aspx

Ruben Contreras · February 24th, 2006, 08:53 PM

I had the same problem. I called a number and they emailed me a mail in rebate form. For some legal reasons they cant post the mail in rebate online. Give me your email and I'll email it to you. I just turned mine in two days ago.

Robert Bobson · February 25th, 2006, 06:42 AM

Thanks! I didn't have that website, with the direct phone numbers.

And Ruben, my email is heybobbo@aol.com.

Thanks very much.

Bob

Michael McGruder · February 25th, 2006, 06:56 AM

I had the same error message....

...until I registered the camera online, then waited a couple of days and tried the form again. It could've been a coincidence, but I believe the camera needs to be registered through Panasonic before starting the rebate process.

I'm away from all of my paperwork right now, so I can't forward you the link to the Panasonic registration page....

For what it's worth,
-Michael

Robert Bobson · February 25th, 2006, 10:32 AM

Thanks, Mike.

I took your advice and just registered it at the panasonic site, so hopefully that will help, too.

Robert M Wright · February 25th, 2006, 04:12 PM

It never hurts to send an email (and certified snail mail, if need be) to the manufacturer, detailing these troubles, just to leave a good trail of documentation that shows it was brought to their attention, and in a timely manner, should you ever need it. Who knows, somebody there might even read the email and help resolve the issue too!

Robert Bobson · March 8th, 2006, 06:34 AM

after a lot of "phone tag", I finally received the short answer: Don't include the "R" at the end of the serial number when applying for the rebate. WHY DON'T THEY SAY THAT ON THEIR WEBSITE ??!!??!

Bob Koza · March 8th, 2006, 10:09 AM

Yes, drop the R on the serial number.
Also, I was told by a Panasonic rep to get the model number and serial number from the camera (under the eyepiece) and not from the box as the registration/rebate website states.
The registration/rebate CARD (that you could mail in) that came with the camera, states to get the info from the camera. So, the website instructions may cause an error message on the model number.

Bottom line - get the model number from the camera, and drop the R from the serial number.

Brendan Bhagan · March 8th, 2006, 06:09 PM

To use the online rebate form register and wait 24-48hrs and then try the rebate online.

www.panasonic.com/register to register first, it won't accept the info from the rebate page untill it is registered with the same serial # on the cam, the registration page also spits out the serial # if you have "R" in it. Just take the # from the cam and model to.

Hugh DiMauro · March 9th, 2006, 07:22 AM

I used snail mail and finally got the ball rolling. Here is the link to track your progress:

http://catalog2.panasonic.com/webapp...del=AG-DVX100B

Click "Over 850 in cash and acessories" then click the second paragraph on the new dialog box. Fill in the info.

You can keep in touch with this woman who has been very helpful:

kgoodwin@acbcoop.com

Now I have a question: Has anybody been having trouble receiving Barry Green's book, accompanying DVD and the Magic Bullet software that is supposed to come with the rebate?

Robert Bobson · March 9th, 2006, 06:22 PM

I received the book and Magic Bullet - but I didn't receive the DVD (although the book references the DVD many times)

Hugh DiMauro · March 9th, 2006, 07:28 PM

Robert:

Did the book and Magic Bullet come with the rebate check from Panasonic or separately? And if so, how much longer afterwards?

Michael McGruder · March 9th, 2006, 11:12 PM

I got the book, the DVD and the magic bullet software inside the Panasonic box... Now I'm just waiting on the $200 rebate and that should be coming soon.. I ordered mine from Brian at Zotz -- who advised that my order was coming from his supplier in Southern California. I'm not sure why other companies are doing it differently than others, but I'd contact whoever you ordered it from to double check where the DVD, book or software was supposed to be shipped in..

Regards,
-Michael

Robert Bobson · March 10th, 2006, 06:46 AM

I bought from B&H and the book and Magic Bullet were included in the box.

February 24th, 2006, 09:54 AM	#1
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	Rebate Problem Anyone having trouble with the panasonic rebate? I'm trying to submit my Request for a $400 rebate on the DVX100B via the rebate website, but I keep getting a redo warning, "submit valid serial number". I've double checked the number and it is correct. I called B&H, they gave me a number for Panasonic, they passed me around, and I finally ended up on an equipment technical line. (they couldn't help) So I thought I'd check here to see if anyone is having a similar problem.

February 24th, 2006, 05:48 PM	#2
Scott Cozad Regular Crew Join Date: Feb 2006 Location: Sparks, Nevada USA Posts: 42	Rebate I purchased a DVC30 in late December and received my rebate last week. I didn't have any problems with the website. Here's a link for Panasonic's rebate support page for the DVX100B. Have you checked it out? http://www.acbrebate.com/PanasonicRe...AGDVX100B.aspx

March 8th, 2006, 06:34 AM	#8
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	solution after a lot of "phone tag", I finally received the short answer: Don't include the "R" at the end of the serial number when applying for the rebate. WHY DON'T THEY SAY THAT ON THEIR WEBSITE ??!!??!

March 9th, 2006, 07:22 AM	#11
Hugh DiMauro Trustee Join Date: Jun 2003 Location: Central Florida Posts: 1,207	I had the same problem as well. I used snail mail and finally got the ball rolling. Here is the link to track your progress: http://catalog2.panasonic.com/webapp...del=AG-DVX100B Click "Over 850 in cash and acessories" then click the second paragraph on the new dialog box. Fill in the info. You can keep in touch with this woman who has been very helpful: kgoodwin@acbcoop.com Now I have a question: Has anybody been having trouble receiving Barry Green's book, accompanying DVD and the Magic Bullet software that is supposed to come with the rebate? __________________ Interesting, if true. And interesting anyway.

March 9th, 2006, 07:28 PM	#13
Hugh DiMauro Trustee Join Date: Jun 2003 Location: Central Florida Posts: 1,207	Robert: Did the book and Magic Bullet come with the rebate check from Panasonic or separately? And if so, how much longer afterwards? __________________ Interesting, if true. And interesting anyway.

February 24th, 2006, 08:53 PM	#3
Ruben Contreras New Boot Join Date: Jan 2006 Posts: 12	I had the same problem. I called a number and they emailed me a mail in rebate form. For some legal reasons they cant post the mail in rebate online. Give me your email and I'll email it to you. I just turned mine in two days ago.

February 25th, 2006, 06:42 AM	#4
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	Thanks! I didn't have that website, with the direct phone numbers. And Ruben, my email is heybobbo@aol.com. Thanks very much. Bob

February 25th, 2006, 06:56 AM	#5
Michael McGruder Regular Crew Join Date: Mar 2005 Location: Grand Junction, CO Posts: 61	I had the same error message.... ...until I registered the camera online, then waited a couple of days and tried the form again. It could've been a coincidence, but I believe the camera needs to be registered through Panasonic before starting the rebate process. I'm away from all of my paperwork right now, so I can't forward you the link to the Panasonic registration page.... For what it's worth, -Michael

February 25th, 2006, 10:32 AM	#6
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	Thanks, Mike. I took your advice and just registered it at the panasonic site, so hopefully that will help, too.

February 25th, 2006, 04:12 PM	#7
Robert M Wright Inner Circle Join Date: Jan 2006 Location: Minnesota (USA) Posts: 2,171	It never hurts to send an email (and certified snail mail, if need be) to the manufacturer, detailing these troubles, just to leave a good trail of documentation that shows it was brought to their attention, and in a timely manner, should you ever need it. Who knows, somebody there might even read the email and help resolve the issue too!

March 8th, 2006, 10:09 AM	#9
Bob Koza New Boot Join Date: Feb 2006 Location: Plymouth MA Posts: 5	Yes, drop the R on the serial number. Also, I was told by a Panasonic rep to get the model number and serial number from the camera (under the eyepiece) and not from the box as the registration/rebate website states. The registration/rebate CARD (that you could mail in) that came with the camera, states to get the info from the camera. So, the website instructions may cause an error message on the model number. Bottom line - get the model number from the camera, and drop the R from the serial number.

March 8th, 2006, 06:09 PM	#10
Brendan Bhagan New Boot Join Date: Feb 2006 Location: Trinidad WI Posts: 22	To use the online rebate form register and wait 24-48hrs and then try the rebate online. www.panasonic.com/register to register first, it won't accept the info from the rebate page untill it is registered with the same serial # on the cam, the registration page also spits out the serial # if you have "R" in it. Just take the # from the cam and model to.

March 9th, 2006, 06:22 PM	#12
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	I received the book and Magic Bullet - but I didn't receive the DVD (although the book references the DVD many times)

March 9th, 2006, 11:12 PM	#14
Michael McGruder Regular Crew Join Date: Mar 2005 Location: Grand Junction, CO Posts: 61	I got the book, the DVD and the magic bullet software inside the Panasonic box... Now I'm just waiting on the $200 rebate and that should be coming soon.. I ordered mine from Brian at Zotz -- who advised that my order was coming from his supplier in Southern California. I'm not sure why other companies are doing it differently than others, but I'd contact whoever you ordered it from to double check where the DVD, book or software was supposed to be shipped in.. Regards, -Michael

March 10th, 2006, 06:46 AM	#15
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	I bought from B&H and the book and Magic Bullet were included in the box.