Extended Warranty (Mack)? at DVinfo.net

Mason Cooley · August 16th, 2004, 03:34 PM

I read some posts/responses but not satisfied yet.

Is it worth getting something like a Mack 4 year extended warranty? My DVX-100A arrived faulty and was replaced with a new one no problem but now I'm thinking I should consider a warranty.

thanks

Tommy Haupfear · August 16th, 2004, 07:01 PM

My electronics are generally broke out of the box or otherwise give me years of trouble free service.

Think of all the money I've saved on extended warranties.

Maybe open a savings account with what you would spend on extended warranties. At least then if you don't use it you still have your money (and whatever interest).

BTW - how much is a Mack 4 year extended warranty?

Mason Cooley · August 16th, 2004, 07:16 PM

it's only 150 bucks - 4 year extended.

the thing I kind of don't like is having to ship it to them and plus they are not authorized by Panny but trained technicians inhouse.

I live ten minutes from a Panny service center in LA so if they had a extended warranty I'd do that in a sec.

Tommy Haupfear · August 16th, 2004, 07:26 PM

I haven't looked thru my DVX100A paperwork yet.. Are you saying that we can't get a Pana warranty?

I see what you mean about non-qualified work. That could lead to more problems/complications.

Mason Cooley · August 16th, 2004, 07:30 PM

I'm under the impression that Panny's is only a 90 day warranty and haven't found any extended info on the web etc.

I need to call them and see.

Barry Green · August 17th, 2004, 12:42 AM

Panasonic's DVX warranty is, I believe, 1 year parts & labor.

Dorothy Engleman · August 28th, 2004, 05:39 AM

A while back, I researched extended warranties. I wound up purchasing two very reasonably priced five-year warranties from One Call and from my VISA credit card.

Both extended warranties allow me to send my cameras directly to
Canon if they ever need repair.

Also, many credit cards will double the manufacturer's warranty. But you'll need to confirm that your credit card company is still offering such warranties.

Search MACK on Google and photo.net for some pretty awful repair stories involving high end cameras.

Dorothy

Nick Kerpchar · August 29th, 2004, 05:08 AM

Dorothy,
Thanks for the info on extended warranties. This is timely info for me and could well save me headaches down the road.

Thanks again, Nick

Jan Crittenden Livingston · August 31st, 2004, 09:06 AM

<<<-- Originally posted by Barry Green : Panasonic's DVX warranty is, I believe, 1 year parts & labor. -->>>

That is correct Barry, here in the US that is our warrnaty on authorized units.

Best regards,

Jan

Pete Pel · September 10th, 2004, 10:18 AM

Panasonic does offer extended warranties directly. You have to call their sales line, and they will give you the phone number for extended warranties.

Jan Crittenden Livingston · September 10th, 2004, 10:29 AM

<<<-- Originally posted by Pete Pel : Panasonic does offer extended warranties directly. You have to call their sales line, and they will give you the phone number for extended warranties. -->>>

Hi Pete,

While I am not sure about the Consumer side of our company, they may offer extended warranties, we over in the Broadcast side do not. At least at this time.

Sorry,

Jan

Pete Pel · September 11th, 2004, 10:40 PM

Yes this was the consumer side of Panasonic. Kind of hard to discover. Panasonic calls it Customer Care.

August 16th, 2004, 03:34 PM	#1
Mason Cooley New Boot Join Date: Jul 2004 Location: Los Angeles, CA Posts: 18	Extended Warranty (Mack)? I read some posts/responses but not satisfied yet. Is it worth getting something like a Mack 4 year extended warranty? My DVX-100A arrived faulty and was replaced with a new one no problem but now I'm thinking I should consider a warranty. thanks

September 10th, 2004, 10:29 AM	#11
Jan Crittenden Livingston Panasonic Broadcast Join Date: Sep 2002 Location: Secaucus, NJ 07094 Posts: 271	<<<-- Originally posted by Pete Pel : Panasonic does offer extended warranties directly. You have to call their sales line, and they will give you the phone number for extended warranties. -->>> Hi Pete, While I am not sure about the Consumer side of our company, they may offer extended warranties, we over in the Broadcast side do not. At least at this time. Sorry, Jan __________________ Jan Crittenden Livingston Panasonic Solutions Company, Product Manager for 3D and Handheld Cameras

August 16th, 2004, 07:01 PM	#2
Tommy Haupfear Wrangler Join Date: Apr 2003 Location: Greenville, SC Posts: 1,415	My electronics are generally broke out of the box or otherwise give me years of trouble free service. Think of all the money I've saved on extended warranties. Maybe open a savings account with what you would spend on extended warranties. At least then if you don't use it you still have your money (and whatever interest). BTW - how much is a Mack 4 year extended warranty?

August 16th, 2004, 07:16 PM	#3
Mason Cooley New Boot Join Date: Jul 2004 Location: Los Angeles, CA Posts: 18	it's only 150 bucks - 4 year extended. the thing I kind of don't like is having to ship it to them and plus they are not authorized by Panny but trained technicians inhouse. I live ten minutes from a Panny service center in LA so if they had a extended warranty I'd do that in a sec.

August 16th, 2004, 07:26 PM	#4
Tommy Haupfear Wrangler Join Date: Apr 2003 Location: Greenville, SC Posts: 1,415	I haven't looked thru my DVX100A paperwork yet.. Are you saying that we can't get a Pana warranty? I see what you mean about non-qualified work. That could lead to more problems/complications.

August 16th, 2004, 07:30 PM	#5
Mason Cooley New Boot Join Date: Jul 2004 Location: Los Angeles, CA Posts: 18	I'm under the impression that Panny's is only a 90 day warranty and haven't found any extended info on the web etc. I need to call them and see.

August 17th, 2004, 12:42 AM	#6
Barry Green Barry Wan Kenobi Join Date: Jul 2003 Location: North Carolina Posts: 3,863	Panasonic's DVX warranty is, I believe, 1 year parts & labor.

August 28th, 2004, 05:39 AM	#7
Dorothy Engleman Regular Crew Join Date: Oct 2003 Location: Santa Monica, California Posts: 146	A while back, I researched extended warranties. I wound up purchasing two very reasonably priced five-year warranties from One Call and from my VISA credit card. Both extended warranties allow me to send my cameras directly to Canon if they ever need repair. Also, many credit cards will double the manufacturer's warranty. But you'll need to confirm that your credit card company is still offering such warranties. Search MACK on Google and photo.net for some pretty awful repair stories involving high end cameras. Dorothy

August 29th, 2004, 05:08 AM	#8
Nick Kerpchar Major Player Join Date: May 2002 Location: Texas Posts: 211	Dorothy, Thanks for the info on extended warranties. This is timely info for me and could well save me headaches down the road. Thanks again, Nick

August 31st, 2004, 09:06 AM	#9
Jan Crittenden Livingston Panasonic Broadcast Join Date: Sep 2002 Location: Secaucus, NJ 07094 Posts: 271	<<<-- Originally posted by Barry Green : Panasonic's DVX warranty is, I believe, 1 year parts & labor. -->>> That is correct Barry, here in the US that is our warrnaty on authorized units. Best regards, Jan

September 10th, 2004, 10:18 AM	#10
Pete Pel New Boot Join Date: Aug 2004 Location: Seattle, WA Posts: 6	Panasonic does offer extended warranties directly. You have to call their sales line, and they will give you the phone number for extended warranties.

September 11th, 2004, 10:40 PM	#12
Pete Pel New Boot Join Date: Aug 2004 Location: Seattle, WA Posts: 6	Yes this was the consumer side of Panasonic. Kind of hard to discover. Panasonic calls it Customer Care.